Business Unit 4 and 6 Mr Fish

Question 1

HR objectives

Answer 1

Labour productivity
Employee engagement
Talent development
Training
Diversity
Alignment of values
Number, skill and location of employees

Question 2

Types of human resource management

Answer 2

Hard - Treats employees as just another resource
Soft - Most important resource of the business and a competitive advantage

Question 3

Span of control

Answer 3

How many people you directly look after

Question 4

Chain of command

Answer 4

How many layers there are under you

Question 5

Delegation

Answer 5

Passing down authority to more junior employees

Question 6

Matrix structure

Answer 6

ORganisational structure combines the traditional departments seen in functional structures with project teams ( different departments working together )

Question 7

Redeployment and redundancy

Answer 7

Redep. - Use of employees in any aspect to achieve a particular effect
Redund. - Busienss dismisses an employee because the business no longer needs anyone to do the job

Question 8

Training types

Answer 8

Induction - First day e.g. structured
On-the-job - Instructing employees at the workplace
Off-the-job - Training centre or a course

Question 9

Types of industrial action

Answer 9

Work to rule
Go slow
Overtime bans
Sit-ins
Striking

Question 10

Lean production

Answer 10

an approach to production that aims to minimise waste, which can reduce costs
Zero delay, stocks, mistakes, waiting, accidents

Question 11

Just-In-Time production

Answer 11

holds as little stock as possible, items ordered as it needs to be used

Question 12

Phases of the product life cycle

Answer 12

Research and development
Introduction
Growth
Maturity
Decline

Question 13

Cell production

Answer 13

Organising production around teams instead of a production line, ( different stages )

Question 14

Quality assurance

Answer 14

Arranging every process to get products right initially

Question 15

Quality control

Answer 15

uses inspection to check the quality of work at stages of the manufacturing process

Question 16

Total quality management

Answer 16

everyone is focused on preventing errors occurring and ensuring quality at each stage of the process

Question 17

Outsourcing

Answer 17

Delegation of processes to an external provider who owns, manages, and administers to an agreed standard, may be longer term

Question 18

Subcontracting

Answer 18

Outsourcing specific tasks or projects to other companies who specialise in the task, may be shorter term

Question 19

Procurement

Answer 19

Selecting suppliers, establishing terms of payment and negotiating the contract

Question 20

Types of mergers / takeovers

Answer 20

Horizontal
Forwards / Backwards Vertical
Conglomerate