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Business Voice Edge Flashcards

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1
Q

What Business Voice Edge feature will assure that your business keeps receiving calls even during power outages?

A

Disaster Recovery

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2
Q

How many users can be monitored on the Polycom 670 phone using Expansion Modules?

A

47 users

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3
Q

Overview and Feature Demo are Webinars that include High level basics of VoiceEdge and are offered on what days?

A

Mondays, Tuesdays

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4
Q

A voice mail icon on the screen, a flashing line key, and a stutter dial tone indicate what?

A

The user has a voicemail.

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5
Q

How many lines can a Polycom VVX1500 phone handle?

A

6 lines

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6
Q

What component must the customer provide between the Edgemarc 4550 and the end user devices?

A

(Ethernet) Switch

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7
Q

What is the microphone pickup range on the Polycom 6000?

A

12 feet

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8
Q

If the Connect button on the Integrated Telephony Toolbar is red, this means what?

A

Not logged in.

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9
Q

Which function of the Enterprise SIP Gateway (ESG) enables failover capabilities that utilize Comcast geographic redundant architecture?

A

Survivability

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10
Q

What is another term for a Business Contract?

A

Service Order Agreement

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11
Q

What is the function of the Enterprise SIP Gateway (ESG)?

A

It provides:-Traffic Shaping-NAT and Firewall-Remote Testing Capabilities-Survivability

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12
Q

What should be verified in the billing system prior to scheduling a TC?

A

Verify Correct rate/ service codes and that equipment is ordered.

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13
Q

What is ESG?

A

Enterprise SIP Gateway

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14
Q

What is the difference between a native TN and a ported TN?

A

A native TN originates from Comcast’s assigned pool of telephone numbers. A ported TN is owned by another service provider.

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15
Q

What does ILEC stand for?

A

Incumbent Local Exchange Carrier

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16
Q

The credentials needed to login to the Business VoiceEdge Mobile App are the same as:

A

Business VoiceEdge portal and Telephony Toolbar login.

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17
Q

Which mobile operating systems is the Business VoiceEdge Mobile App available for?

A

Apple, Android

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18
Q

What feature enables a “find me” list of phone numbers which are alerted, in order, when you receive a call?

A

Sequential Ring

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19
Q

How many employees define a small business?

A

Fewer than 20

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20
Q

The VoiceEdge feature that allows the ability to send calls directly to voicemail (busy greeting) is called ____

A

Do Not Disturb

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21
Q

Unified Communications is a Webinar that includes Advanced features for desktop and mobility integration and is offered on what days?

A

Thursdays

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22
Q

Tech Admin Training is a Webinar that includes Managing users and group features via Business VoiceEdge portal and is offered on what days?

A

Fridays

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23
Q

What will the customer need to sign in to the Call Detail Record website?

A

-Account Number-Security PIN

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24
Q

What does MSO stand for?

A

Multi System Operator

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25
provides call-control intelligence for establishing, maintaining, routing and terminating voice calls.
Broadband Telephony Server (BTS)
26
What Business Voice Edge feature allows for click-to-dial functionality from existing Outlook contacts?
Integrated Telephony Toolbar
27
What does TDM stand for?
Time Division Multiplexing
28
What is a CDR?
Call Detail Record
29
What document gives Comcast permission to port a TN from another service provider?
Firm Order Commitment (FOC)
30
Call Detail Records are available for up to how many previous months?
18 months
31
The on-site Enterprise SIP Gateway (ESG) provides Traffic Shaping, what does this do?
Provides higher priority to voice traffic.
32
The first step during basic troubleshooting is to verify what?
The rate and service codes in the appropriate billing system, either ACSR or COMTRAC
33
The credentials used to login to Business VoiceEdge Portal and Telephony Toolbar can also be used to login to:
The Business VoiceEdge Mobile App
34
How many lines can a Polycom 670 phone handle?
6 lines
35
What types of problems would a customer experience if the RF levels are not within specification?
Jittery Voice, Echoes, & Robotized voice
36
What are 5 of the available features on the Business VoiceEdge Mobile App?
1. Voicemail2. Manage Be Anywhere devices3. Keypad for dialing4. Contacts directory5. Recent Calls6. Do Not Disturb7. Settings management8. Help
37
For quality Business Class Voice services, upstream levels should be between what?
35 and 52dBmV
38
What is SIP?
Session Initiated Protocol
39
What device provides on-site quality of service for Business Voice Edge?
The Edgemarc Enterprise SIP Gateway (ESG).
40
The VoiceEdge feature that allows a user to forward all incoming calls to a specified phone number if your phone isn’t answered is called _____
Call Forwarding No Answer
41
What are three indications a VoiceEdge user will see if the they have a voicemail?
A voice mail icon on the screen, a flashing line key, and a stutter dial tone.
42
What does the Remote Office enable a user to do?
Ability to Enable a remote location to act as your work phone.
43
What does VAR stand for?
Value Added Reseller
44
What does CLEC stand for?
Competitive Local Exchange Carrier
45
Basic Phone Training is a Webinar that includes How to use your VoiceEdge phone and is offered on what days?
Wednesdays, Thursdays
46
What feature allows customers to use home, cell or hotel phones as their business phones?
Remote Office
47
What are 5 of the options accessible from the Integrated Telephony Toolbar?
1. Connect2. Options3. Services4. Be Anywhere5. Remote Office6. Call Forwarding Always7. Call Forwarding No Answer8. Call Forwarding Busy9. Do Not Disturb10. Speed Dial11. Call History12. Personal Directory13. Group Directory14. Search
48
What does the Be Anywhere feature allow you to do?
It allows you to setup one number that rings all your phones.
49
Reception Console is a Webinar that includes Learning the software based Reception Console software and is offered on what days?
Custom Session
50
What is the Business Voice Edge feature that enables customers to use PCs to control their desk phones?
Integrated Telephony Toolbar
51
The VoiceEdge feature that allows a user to forward all incoming calls if you are on a call is called ___
Call Forwarding Busy
52
The VoiceEdge feature that allows you to setup one number that rings all your phones is called _____
Be Anywhere
53
What is a Call Detail Record (CDR)
A monthly record accessible online to view call details such as call to, call duration and time of day.
54
What Business Voice Edge feature will monitor and notify you with a distinctive ring when the user becomes available?
Automatic Callback
55
What is the microphone pickup range on the Polycom 5000 conference phone?
7 feet
56
Where can a customer access a Call Detail Record (CDR)?
business.comcast.com/voice-cdr
57
What does the Survivability function of the Enterprise SIP Gateway (ESG) do?
It enables failover capabilities that utilize Comcast geographic redundant architecture?
58
What does the Do Not Disturb feature do?
Sends calls directly to voicemail (busy greeting)
59
For quality Business Class Voice services, downstream levels should be between what?
-10 to 10dBmV
60
What are the two tools used to activate Business Class Digital Voice and the Business Class Internet combination products?
The IVR and the Activation Server
61
What are the four features unique to Business Class Digital Voice?
1)Multi Line Hunt Group (MLHG)2)Call Hold3)Call Transfer4)Private Number Plan
62
How many lines can a Polycom VVX500 phone handle?
12 lines
63
Which Business TV package provides a variety of popular channels including CNBC, The Weather Channel and Headline News?
Information and Entertainment
64
How can a VoiceEdge user access voicemail while away from the office?
1. Dial your office telephone number.2. When your personal greeting starts, press *3. Enter your password when prompted.
65
What is the name of the app that integrates the Business VoiceEdge phone with your iPhone or Android?
Business VoiceEdge Mobile App
66
In ETS, What field(s) is reviewed to verify a valid FOC has been received?
FOC # and FOC Date
67
______ allows users to take or make calls from their handset as if they were using another person's phone.
Shared Call Appearance (SCA)
68
Which button should be pressed to prevent the Polycom 670 phone from ringing for incoming calls?
Do Not Disturb
69
What monthly record can a customer access online to view call details such as call to, call duration and time of day?
Call Detail Record (CDR)
70
What is Business VoiceEdge?
A fully managed phone system solution that is an alternative to on-site based PBX or key system.
71
Which Business Voice Edge feature sends an email when specific calls designated by the customer arrive?
Call Notify
72
What Business Voice Edge feature allows voicemail messages to be delivered to email inboxes as wave files?
Voicemail to Email Integration
73
The VoiceEdge feature that allows a user to Send all calls directly to a specified phone number is called ___
Call Forwarding Always
74
What does the Call Forwarding Always feature do?
Send all calls directly to a specified phone number.
75
What is NAT?
Network Address Translation
76
What is the name of the on-site quality assurance device that provides: Traffic Shaping, NAT and Firewall, Remote Testing Capabilities, Survivability?
Enterprise SIP Gateway (ESG)
77
What Business Voice Edge feature allows you to view all of the phones and numbers that are in your BVE group?
Group Directory
78
How many lines can a Polycom 335 phone handle?
2 Lines
79
If a modem replacement is required for a "Legacy BVE" customer, it should only be replaced with this modem.
SMCD3G
80
As a general rule, Smart Packet Detection in the BWG should be enabled or disabled?
Disabled
81
If being used for BVE, an Arris CM820a must be configured as what type of device by the local warehouse?
BV
82
The group that handles Legacy BVE customers is called:
NGT
83
True/False; NGT handles POR BVE customers
False
84
The type of Ethernet needed between the CM820a and the ESG
straight through

Advanced Products & CCT5 (8 decks)

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