Business_Communication_Flashcards

Question 1

What is the definition of communication?

Answer 1

Sharing thoughts using symbols in specific contexts.

Question 2

What are the four acts of communication?

Answer 2

Speaking, writing, listening, reading.

Question 3

Why is communication important?

Answer 3

It’s core to connection, understanding, and business operations.

Question 4

What are the types of communication by style and purpose?

Answer 4

Verbal (spoken, written) and Nonverbal.

Question 5

What are the types of communication by channel?

Answer 5

Formal and Informal.

Question 6

What are the main components of the communication process?

Answer 6

Sender, Receiver, Encoding, Decoding, Message, Channel, Feedback, Context, Noise.

Question 7

What are the principles of communication?

Answer 7

It’s two-way, can be intentional or unintentional, and subject to interpretation.

Question 8

Why does effective business communication matter?

Answer 8

For career growth, productivity, and customer relations.

Question 9

What are traits of effective business communication?

Answer 9

Practical, clear, factual, concise, and persuasive.

Question 10

Define professionalism in business.

Answer 10

Expected behavior, attitude, and actions in a business setting.

Question 11

What are elements of professionalism?

Answer 11

Dependability, accountability, etiquette, ethics, teamwork, positivity.

Question 12

What are the types of organizational communication networks?

Answer 12

Formal (vertical, horizontal, diagonal) and Informal.

Question 13

What is audience-centered communication?

Answer 13

Focus on audience needs, concerns, using empathy, EQ, and a “you” attitude.

Question 14

How do audiences receive and respond to messages?

Answer 14

Sense, select, perceive; then remember, act, stay motivated.

Question 15

What defines ethical communication?

Answer 15

Honest, complete, respectful, responsible communication.

Question 16

List types of unethical communication.

Answer 16

Distortion, withholding, plagiarism, misusing AI.

Question 17

What is interpersonal communication?

Answer 17

Two-person exchanges like conversations and interviews.

Question 18

What are key aspects of interpersonal communication?

Answer 18

Self-disclosure, listening, asking questions.

Question 19

What are common listening challenges?

Answer 19

Real-time limits, invisible speech, noise, accents.

Question 20

What are six types of nonverbal communication?

Answer 20

Facial expressions, vocal tone, gestures, appearance, touch, time & space.

Question 21

What shapes professional image at work?

Answer 21

Organizational culture, norms, values, etiquette, punctuality, online behavior.

Question 22

Compare communication channels: Email vs. Phone vs. Face-to-Face.

Answer 22

Email = record + attachments; Phone = quick decisions; Face-to-Face = personal connection.

Question 23

What is collaboration?

Answer 23

Working together toward a shared goal — vital for modern business.

Question 24

What are three types of business teams?

Answer 24

Permanent, Temporary, Cross-functional.

Question 25

What are key elements of building a team?

Answer 25

Trust, clear goals, capable leaders, communication routines.

Question 26

What traits define high-performing teams?

Answer 26

Trust, open dialogue, shared accountability.

Question 27

List effective team practices.

Answer 27

Set expectations, foster responsibility, judgment-free communication, reward teamwork.

Question 28

What is the difference between group dynamics and group norms?

Answer 28

Dynamics = interactions/processes; Norms = informal behavior rules.

Question 29

What are task-oriented vs. maintenance-oriented roles?

Answer 29

Task = goal-focused; Maintenance = relationship-focused.

Question 30

What are Tuckman’s 5 stages of team development?

Answer 30

Forming, Storming, Norming, Performing, Adjourning.

Question 31

What are the three steps in the writing process?

Answer 31

Planning (50%), Writing (25%), Completing (25%).

Question 32

What are general and specific purposes in business writing?

Answer 32

General = inform, persuade, collaborate; Specific = exact desired outcome.

Question 33

What is audience profiling?

Answer 33

Understanding audience needs and expectations.

Question 34

What is the journalistic approach?

Answer 34

Answering Who, What, When, Where, Why, and How.

Question 35

What is the “You” attitude in writing?

Answer 35

Focusing messages on the audience’s interests.

Question 36

Compare basic writing vs. crafting a message.

Answer 36

Writing: 'We can't accept returns after 30 days.' Crafting: 'To serve you best, we accept returns within 30 days with your receipt.'

Question 37

List formal and informal email greetings.

Answer 37

Formal: Dear, Hello, To Whom It May Concern. Informal: Hi [Name], Good Morning.

Question 38

What should a professional email signature include?

Answer 38

Name, title, company, contact info.

Question 39

What are essentials of developing business presentations?

Answer 39

Define purpose, analyze audience, select media, structure content, rehearse delivery.

Question 40

Presentation structure: What are its three parts?

Answer 40

Introduction (hook & purpose), Body (key points), Conclusion (recap & call to action).

Question 41

What are key delivery tips for presentations?

Answer 41

Be authentic, confident, engage the audience, use body language, rehearse both in-person and online.