BUTLER Flashcards
Who is the person that works in a house serving and is a domestic worker in a large household?
Butler
In where that the household is sometimes divided into departments with the butler in charge of the dining room, wine cellar and pantry?
In great houses
Several popular hotel groups are well-known for their_____ and it’s a ____ selling point for upscale brands
butler services and major
Though there’s nothing quite as luxurious as a dedicated staff member whose entire job is to provide pro____ and per____ service to a hotel guest.
professional and personal
The whole idea of a modern-day butler can be a bit____ and confusing
intimidating
These days, butler rely on what to communicate with guests before and during their stay?
Text messages and technology
[CONCIERGE VS BUTLER] Hotel butlers are dedicated to their specific guests, and go above and beyond to create a per____ experience
Personalized experience
[CONCIERGE VS BUTLER] The main difference between a concierge staff member and a butler is that concierges generally handle requests for things _____ of the room, while butlers tend to guests’ needs____ the room.
outside and inside
[DEFINITION] The chief _____ of a house/suite
manservant
[HISTORY] Bouteille ( bottle) -> butelier->____
butler
[HISTORY] In the past, butler is a wine_____, head of the ___ of a house,___ to men, servitude jub, distinction in ______
servant, servants, reserved, clothing
[HISTORY] Present, the butler is a choice, a pride, art of service, more like a house floor man___, business-like mind, runs the properties and affairs of their cl___ with precision and care
manager, clients
[TASKS] Colleague oriented: supervise,ob____, recruit
observe
[BENEFITS] Add ___/ services 5 stars hotels
values
[BENEFITS] Optimize time, personalized _____, single point of contact for guests
service
