Buying Household Appliances

Question 1

factors to consider when shopping for household appliances

Answer 1

1. needs of family
2. budget
3. easy to use

Question 2

universal design

Answer 2

easy to use regardless of person’s experience, language, proficiency or knowledge

Question 3

appliances should… (5)

Answer 3

1. save time and human energy
2. be easy and convenient to use
3. be adjustable and not too heavy
4. energy efficient
5. safe and easy to maintain/repair

Question 4

energy efficient

Answer 4

uses least possible energy to carry out functions

Question 5

economic cycles

Answer 5

short cycles specifically aimed at saving energy and/or water

Question 6

energy efficient labels

Answer 6

a+ : excellent (use very little energy)
a-c : good
d : average
e-g : poor (use a lot of energy)

Question 7

consequences of high water consumption

Answer 7

puts pressure on our water resources and sewerage systems

Question 8

air pollution

Answer 8

caused by burning coal and other fossil fuels to generate electricity

Question 9

carbon dioxide

Answer 9

contributes to greenhouse effect and global warming

Question 10

environmentally friendly

Answer 10

use little water and electricity

Question 11

e-waste

Answer 11

old electrical appliances

Question 12

lead

Answer 12

• causes serious health issues
• contaminates soil
• pollutes water

Question 13

top-loading washing machine (4)

Answer 13

• automatic
• uses more water than front-loader
• faster than a front-loader
• uses hot water from geyser

Question 14

front-loading machine (4)

Answer 14

• automatic
• uses less water than top-loader
• door in front so it can fit under a counter
• uses less electricity than top-loader because water is heated by built-in element

Question 15

twin-tub machine (4)

Answer 15

• semi-automatic
• takes up a lot of space
• two loads are handled simultaneously
• requires human energy because washing is moved manually between tubs

Question 16

tumble dryer

Answer 16

dries clothes by rotating clothes in warm air

Question 17

tumble dryers with condensers

Answer 17

moist air is condensed and collected in a tank that can be emptied via hose

Question 18

tumble dryer with air vents

Answer 18

hot, moist air pumped out by air vents

Question 19

gas tumble dryers

Answer 19

• gas provides heat for drying clothes

- little electricity is used = environmentally friendly

Question 20

criteria that influence choice of dishwasher (5)

Answer 20

1. different cycles
2. racks at different heights
3. automatic opening function
4. easy to use
5. temp settings and washing options to save electricity and water

Question 21

2 types of refrigerators

Answer 21

1. side-by-side refrigerator

2. freezer-refrigerator combination

Question 22

refrigerators that use more electricity (3)

Answer 22

1. automatic defrost
2. built in ice makers
3. large

Question 23

3 types of freezers

Answer 23

1. freezer-fridge combo
2. freezer only (upright or chest)
3. side-by-side freezer

Question 24

3 types of stoves

Answer 24

1. built-in
2. free standing
3. gas stove with burners

Question 25

spiral plates

Answer 25

- heat up and cool down fast | - difficult to clean

Question 26

solid plates

Answer 26

- take long time to heat up and cool down | - easy to clean

Question 27

glass or ceramic tops

Answer 27

- easy to clean | - require flat-bottom cookware

Question 28

gas burners

Answer 28

- immediate heat | - can be difficult to maintain low heat

Question 29

conventional oven

Answer 29

2 elements

Question 30

convection oven

Answer 30

- fan circulates hot air inside oven - cooks faster - even heat distribution

Question 31

self-cleaning ovens

Answer 31

-burn away spills with high heat and no chemicals

Question 32

2 types of microwave ovens

Answer 32

1. built-in | 2. free standing

Question 33

2 types of vacuum cleaners

Answer 33

1. upright cleaner | 2. cylinder vacuum

Question 34

cylinder vacuum cleaner

Answer 34

- needs less storage space - can be used on different types of flooring - can access small spaces

Question 35

responsibilities before making purchase (5)

Answer 35

1. compare products from different shops 2. buy from a reliable dealer 3. ask about hidden costs 4. ask about return and exchange policy 5. read warranty and contract

Question 36

responsibilities after making purchase (5)

Answer 36

1. check that you have received the right appliance 2. inspect the product for defects 3. read the instruction manual 4. test the appliance 5. complete registration card and keep all warranties and receipts

Question 37

debit card

Answer 37

immediate electronic transfer from your account to shop's account

Question 38

electronic fund transfer (EFT)

Answer 38

money paid directly from your bank account to shop's account via the internet, proof of payment required

Question 39

cash on delivery (COD)

Answer 39

full cash amount is paid once goods have been delivered

Question 40

cash with order (CWO)

Answer 40

cash payment is made when order is placed

Question 41

credit

Answer 41

buying something that you can't afford

Question 42

installment sale

Answer 42

deposit is paid, item taken home, balance paid in monthly installment over set period ownership is transferred once final payment has been made

Question 43

lay-by transaction

Answer 43

article is kept by shopkeeper until full purchase price has been paid through regular monthly repayments

Question 44

credit account

Answer 44

``` products bought on account monthly amount to be paid maximum amount to spend goods can be taken home no interest in goods fully paid for within 30 days ```

Question 45

bank credit card

Answer 45

goods are bought | interest is charged by bank on transactions

Question 46

contractual responsibilities when buying appliances on credit

Answer 46

- sign contract with dealer - description of product - all costs mentioned - amount of deposit and monthly installments

Question 47

5 rights of consumer

Answer 47

1. privacy 2. information about product and contract 3. fair and honest dealing 4. fair value, good quality and safety 5. to return good with defects

Question 48

5 responsibilities of consumer

Answer 48

1. prompt payments 2. honest and ethical behaviour and use of products 3. question quality and price of goods 4. use goods without disadvantaging others 5. use good without causing harm to environment

Question 49

5 rights of the seller

Answer 49

1. recover bad debts and receive payment in exchange for goods or services 2. protection against shoplifters 3. to advertise 4. be treated with respect 5. consumers may not damage goods

Question 50

5 responsibilities of sellers

Answer 50

1. use suitable and understandable language in contacts 2. comply with requirements of CPA 3. samples and examples must be made available 4. inform consumers 5. reimburse consumers after the return of goods