CA ITA Study Guide 1 Flashcards
(164 cards)
1
Q
What does SDLC stand for?
A
System Development Life Cycle
2
Q
What is the main function of an operating system?
A
Manages hardware and software resources.
3
Q
Define ‘cloud computing.’
A
Delivery of computing services over the internet.
4
Q
What is a database?
A
Organized collection of data.
5
Q
What is a network?
A
A group of interconnected computers.
6
Q
What is IT governance?
A
Framework for aligning IT strategy with business goals.
7
Q
What is a business process?
A
Series of steps to accomplish a business goal.
8
Q
Define ‘change management.’
A
Process for managing organizational changes.
9
Q
What is a KPI?
A
Key Performance Indicator.
10
Q
What is business continuity planning?
A
Preparing for disruptions to operations.
11
Q
What is incident management?
A
Handling IT service interruptions.
12
Q
Define ‘help desk.’
A
Central point for IT support.
13
Q
What is a service-level agreement (SLA)?
A
Contract specifying service expectations.
14
Q
What is remote desktop support?
A
Accessing a user’s computer remotely.
15
Q
What is escalation?
A
Moving an issue to higher support level.
16
Q
What is multi-factor authentication?
A
Using multiple methods to verify identity.
17
Q
What is data encryption?
A
Encoding data for security.
18
Q
What is phishing?
A
Fraudulent attempt to obtain sensitive info.
19
Q
Define ‘firewall.’
A
Network security device.
20
Q
What is the principle of least privilege?
A
Granting minimum access necessary.
21
Q
What is a project milestone?
A
Significant event in a project.
22
Q
Define ‘risk management.’
A
Identifying and mitigating risks.
23
Q
What is a stakeholder?
A
Person or group affected by a project.
24
Q
What is a Gantt chart?
A
Visual project schedule.
25
What is a feasibility study?
Assessment of project viability.
26
What is a software bug?
Error in a program.
27
Define 'version control.'
Managing changes to code.
28
What is an API?
Application Programming Interface.
29
What is debugging?
Finding and fixing errors.
30
What is user acceptance testing?
End-user validation of software.
31
What is system integration?
Combining subsystems into one system.
32
What is virtualization?
Creating virtual versions of resources.
33
Define 'server.'
Computer providing services to others.
34
What is system uptime?
Time a system is operational.
35
What is a network switch?
Device connecting devices in a network.
36
What is ticketing?
Tracking IT support requests.
37
What is a knowledge base?
Repository of information.
38
What is end-user training?
Teaching users to use IT systems.
39
What is asset management?
Tracking organizational assets.
40
What is patch management?
Updating software to fix issues.
41
What is requirements gathering?
Collecting needs for a system.
42
What is system design?
Planning system architecture.
43
What is deployment?
Releasing a system for use.
44
What is maintenance?
Ongoing support and updates.
45
What is Agile?
Iterative software development approach.
46
What is process mapping?
Visualizing steps in a process.
47
What is workflow automation?
Using tech to automate tasks.
48
What is an SOP?
Standard Operating Procedure.
49
What is process improvement?
Enhancing process efficiency.
50
What is documentation review?
Checking documents for accuracy.
51
What is e-learning?
Online learning.
52
What is an LMS?
Learning Management System.
53
What is instructor-led training?
Training with a live instructor.
54
What is blended learning?
Mix of online and in-person learning.
55
What is microlearning?
Short, focused learning modules.
56
What is system monitoring?
Tracking system performance.
57
What is a dashboard?
Visual display of key metrics.
58
What is log analysis?
Reviewing system logs for issues.
59
What is a performance baseline?
Standard for measuring performance.
60
What is alerting?
Notifying about system issues.
61
What is a relational database?
Database structured in tables.
62
What is data normalization?
Organizing data to reduce redundancy.
63
What is a primary key?
Unique identifier in a table.
64
What is data backup?
Copying data for recovery.
65
What is data migration?
Moving data between systems.
66
What is active listening?
Fully concentrating on the speaker.
67
What is a service request?
Request for IT service.
68
What is feedback?
Information about performance.
69
What is customer satisfaction?
Meeting customer expectations.
70
What is technical documentation?
Written guides for IT systems.
71
What is root cause analysis?
Identifying the origin of a problem.
72
What is a use case?
Scenario describing system use.
73
What is a technical specification?
Detailed technical requirements.
74
What is scalability?
Ability to handle growth.
75
What is a contingency plan?
Backup plan for emergencies.
76
What is an IP address?
Unique identifier for a device on a network.
77
What is malware?
Malicious software.
78
What is a patch?
Software update.
79
What is a protocol?
Set of rules for communication.
80
What is a spreadsheet application?
Software for data organization (e.g., Excel).
81
What is cross-functional teamwork?
Collaboration between different departments.
82
What is delegation?
Assigning tasks to others.
83
What is consensus building?
Reaching group agreement.
84
What is conflict resolution?
Solving disagreements.
85
What is a project team?
Group working on a project.
86
What is a word processor?
Software for creating documents.
87
What is a presentation tool?
Software for slideshows (e.g., PowerPoint).
88
What is email etiquette?
Best practices for email communication.
89
What is a calendar application?
Software for scheduling.
90
What is file sharing?
Exchanging digital files.
91
What is a user manual?
Guide for end users.
92
What is a knowledge article?
Informative document for support.
93
What is a change log?
Record of changes made.
94
What is version history?
Record of software versions.
95
What is a bottleneck?
Point of congestion in a system.
96
What is troubleshooting?
Diagnosing and fixing problems.
97
What is a workaround?
Temporary solution to a problem.
98
What is prioritization?
Deciding order of tasks.
99
What is initiative?
Taking proactive action.
100
A help desk provides:
A) IT support services
## Footnote
Help desks are essential for providing technical assistance and support to users.
101
Ticket escalation means:
A) Moving issue to higher support level
## Footnote
Escalation is crucial for resolving complex issues that require more expertise.
102
End-user training is:
A) Teaching users how to use IT systems
## Footnote
Effective training ensures that users can utilize IT systems efficiently.
103
A knowledge base is:
A) Repository of information
## Footnote
Knowledge bases help in storing and organizing information for easy access.
104
Asset management tracks:
A) Organizational assets
## Footnote
This includes both hardware and software assets within an organization.
105
Requirements gathering is:
A) Collecting needs for a system
## Footnote
Gathering requirements is a critical first step in the SDLC.
106
System design involves:
A) Planning system architecture
## Footnote
Proper system design is essential for a successful implementation.
107
Deployment is:
A) Releasing a system for use
## Footnote
Deployment marks the transition from development to operational use.
108
Maintenance in SDLC is:
A) Ongoing support and updates
## Footnote
Maintenance ensures that the system remains functional and up-to-date.
109
Agile is:
A) Iterative software development
## Footnote
Agile methodology promotes flexibility and customer collaboration.
110
Process mapping is:
A) Visualizing steps in a process
## Footnote
It helps in identifying inefficiencies and areas for improvement.
111
Workflow automation uses:
A) Technology to automate tasks
## Footnote
Automation increases efficiency and reduces manual errors.
112
SOP stands for:
A) Standard Operating Procedure
## Footnote
SOPs are critical for ensuring consistency in operations.
113
Process improvement is:
A) Enhancing process efficiency
## Footnote
Continuous improvement is key to operational excellence.
114
Documentation review checks for:
A) Accuracy and completeness
## Footnote
A thorough review is necessary to maintain quality standards.
115
E-learning is:
A) Online learning
## Footnote
E-learning provides flexibility in education and training.
116
LMS stands for:
A) Learning Management System
## Footnote
LMS platforms are used to deliver and track educational courses.
117
Instructor-led training is:
A) With a live instructor
## Footnote
This type of training allows for real-time interaction and feedback.
118
Blended learning combines:
A) Online and in-person learning
## Footnote
Blended learning offers a comprehensive approach to education.
119
Microlearning is:
A) Short, focused learning modules
## Footnote
Microlearning is effective for quick knowledge acquisition.
120
System monitoring tracks:
A) Performance of IT systems
## Footnote
Monitoring is essential for maintaining system health and performance.
121
A dashboard displays:
A) Key metrics visually
## Footnote
Dashboards help in quick decision-making based on data insights.
122
Log analysis involves:
A) Reviewing system logs for issues
## Footnote
Log analysis is a key part of troubleshooting and performance monitoring.
123
A performance baseline is:
A) Standard for measuring performance
## Footnote
Baselines are crucial for assessing system improvements.
124
Alerting notifies about:
A) System issues
## Footnote
Alerts are vital for proactive system management.
125
A relational database is structured in:
A) Tables
## Footnote
Tables allow for efficient data organization and retrieval.
126
Data normalization organizes data to:
A) Reduce redundancy
## Footnote
Normalization improves data integrity and efficiency.
127
A primary key is:
A) Unique identifier in a table
## Footnote
Primary keys ensure that each record is unique.
128
Data backup is:
A) Copying data for recovery
## Footnote
Backups are essential for data protection and recovery strategies.
129
Data migration is:
A) Moving data between systems
## Footnote
Proper migration is crucial for system upgrades and integrations.
130
Active listening means:
A) Fully concentrating on the speaker
## Footnote
Active listening enhances communication and understanding.
131
A service request is:
A) Request for IT service
## Footnote
Service requests are common in IT support environments.
132
Feedback is:
A) Information about performance
## Footnote
Feedback is essential for improvement and adjustment.
133
Customer satisfaction is:
A) Meeting customer expectations
## Footnote
High customer satisfaction is key to business success.
134
Technical documentation is:
A) Written guides for IT systems
## Footnote
Good documentation facilitates user understanding and system maintenance.
135
Root cause analysis identifies:
A) Origin of a problem
## Footnote
Identifying root causes helps prevent future issues.
136
A use case describes:
A) Scenario of system use
## Footnote
Use cases help in understanding user interactions with the system.
137
A technical specification is:
A) Detailed technical requirements
## Footnote
Specifications guide the development and implementation processes.
138
Scalability is:
A) Ability to handle growth
## Footnote
Scalability is crucial for accommodating increasing demands.
139
A contingency plan is:
A) Backup plan for emergencies
## Footnote
Contingency planning is essential for risk management.
140
An IP address is:
A) Unique identifier for a device on a network
## Footnote
IP addresses are fundamental for network communication.
141
Malware is:
A) Malicious software
## Footnote
Protecting against malware is crucial for cybersecurity.
142
A patch is:
A) Software update
## Footnote
Patches are important for fixing vulnerabilities and improving software.
143
A protocol is:
A) Set of rules for communication
## Footnote
Protocols ensure proper data exchange over networks.
144
A spreadsheet application is:
A) Software for data organization
## Footnote
Spreadsheets are widely used for data analysis and management.
145
Cross-functional teamwork is:
A) Collaboration between departments
## Footnote
This approach fosters diverse perspectives and solutions.
146
Delegation is:
A) Assigning tasks to others
## Footnote
Effective delegation enhances productivity and team development.
147
Consensus building is:
A) Reaching group agreement
## Footnote
Consensus is vital for team cohesion and decision-making.
148
Conflict resolution is:
A) Solving disagreements
## Footnote
Resolving conflicts is essential for maintaining a positive work environment.
149
A project team is:
A) Group working on a project
## Footnote
Project teams are formed to achieve specific objectives.
150
A word processor is:
A) Software for creating documents
## Footnote
Word processors are essential tools for document creation and editing.
151
A presentation tool is:
A) Software for slideshows
## Footnote
Presentation tools enhance visual communication of ideas.
152
Email etiquette is:
A) Best practices for email communication
## Footnote
Proper etiquette fosters professionalism and clarity.
153
A calendar application is:
A) Software for scheduling
## Footnote
Calendar applications help in organizing time and appointments.
154
File sharing is:
A) Exchanging digital files
## Footnote
File sharing facilitates collaboration and resource distribution.
155
A user manual is:
A) Guide for end users
## Footnote
User manuals are critical for helping users understand products.
156
A knowledge article is:
A) Informative document for support
## Footnote
Knowledge articles are used to assist users in troubleshooting.
157
A change log is:
A) Record of changes made
## Footnote
Change logs are important for tracking modifications and updates.
158
Version history is:
A) Record of software versions
## Footnote
Version history allows users to track changes and revert if necessary.
159
Documentation review is:
A) Checking documents for accuracy
## Footnote
Regular reviews ensure that documentation remains relevant and correct.
160
A bottleneck is:
A) Point of congestion in a system
## Footnote
Identifying bottlenecks is essential for improving system efficiency.
161
Troubleshooting is:
A) Diagnosing and fixing problems
## Footnote
Troubleshooting is a critical skill in IT support.
162
A workaround is:
A) Temporary solution to a problem
## Footnote
Workarounds provide immediate relief until a permanent fix is implemented.
163
Prioritization is:
A) Deciding order of tasks
## Footnote
Effective prioritization is key to managing workloads efficiently.
164
Initiative is:
A) Taking proactive action
## Footnote
Initiative is important for driving progress and innovation.
