Camino Medley Flashcards
(41 cards)
3-min demo of mobile inspections
5-min demo of code enforcement
3-min demo of batch review
5-min demo of application intake review
Who else do you work with in Iowa?
60-second answer to what’s customer support like?
Can you guys migrate our data?
Do you integrate with Tyler ERP
3-min demo of business licensing
60-second overview of workflows
3-min overview of data fields and forms
How many customers do you have?
3-min overview of reporting
3-min rant about upstream vs downstream
2-minute overview of pricing model vs others
What is a General Ledger / General Ledger code / how does Camino handle them?
How do you connect with our cashiering module?
Challenge intro: Application
“We usually hear one of two things at this stage of the process.
We either hear that their process can be overwhelming to the applicant, so they call in with the same repetitive questions over and over, or make the same mistakes on their applications over and over.
Or we hear that the process is actually pretty simple, they just want to make the application as painless as possible - so fewer clicks, less paperwork, etc.
Which of those two seems to fit the bill better in your community?
-If complicated: Usually when ““it’s complicated”” we hear one of two things. Either they call in with the same repetitive questions like ““what’s this line on this form mean”” or they just give it their best shot and 90% of the applications have to be sent back.
-If mixed: What’s the argument for ““It’s complicated”” and what’s the argument for ““It’s easy?”””
Challenge overview for Intake
“We tend to hear these main challenges during the initial review process:
First, it’s hard for permit techs to coordinate the back-and-forth involved as they communicate with the contractor, there’s different documents flying left and right,
Second, they have to deviate a little bit from the usual process if a project is unique.
Third, if someone else needs to get involved, like if a project gets escalated to the CBO, or there’s staff turnover, or someone just goes on vacation, it’s really difficult going into a permit and getting the full story.
Do any of these stand out to you, or perhaps is there something I’ve missed? “
Challenge overview for Review
“We tend to hear these main challenges during the plan review process.
First, when the building plan reviewers mark up their plans, they need to have an easy handoff to whatever technology they use to mark up building plans, whether that’s a plan review software or just a
Second, we hear that if a project goes through multiple review cycles, it’s tough to stay organized. The contractor doesn’t label their plans Version 2, they accidentally send the first version again,a nd it;s hard tracking that all over email.
Third, if other departments or third parties have to review a project,it’s hard for everyone involved to stay on track and hold each other accountable on their deadlines.
Do any of these stand out to you, or perhaps is there something I’ve missed?”
Challenge overview for Inspections
“We tend to hear the following asks from inspectors.
First, they want the prep work to be easy before they show up on site - pulling up the site plans, contractor info, and details about the property.
Next, they want it to be easy to store notes and photos related to the inspection.
Lastly, they want instant updates to the contractor and to the staff back in the office as to whether the inspection passed or failed.
How well does that match your situation, and is there anything else you’d add?”
Challenges for Reporting / Record Keeping
“We usually hear the following complaints with a legacy system:
They can’t modify any forms, produce ad hoc reports, or make other minor modifications without contacting the vendor and initiating a change order.
Also, standardized reports on the overall department’s progress are clunky and cumbersome.
“
Challenge for Workflows/Configuration
“When we get asked to show workflows and configuration, it usually stems from a couple of main concerns:
Either, they have unique permit types or business processes that they fear won’t be supported by the new software. They fear they’ll have to ‘jerry-rig’ it.
Or, they believe the vendor when they say ‘yes we can support that,’ but they think it will be cumbersome or expensive to set it up.
Do either of these fit the bill here? Do you have an example of something you’re worried about?”
Challenges for Code Enforcement
“Code enforcement officers tell us that they want the system to be user-friendly and involve as few clicks as possible for two main reasons:
Number one, they want to report violations in the field quickly becuase they don’t want to be sitting out front with a truck that has CODE ENFORCEMENT in big bold letters.
Number two, they’re juggling a lot of open cases, each of them with their own inspections, communication with the property owner, and violations, that’s all difficult to keep in your head.
How does this compare to your situation? Anything else I missed?
”
