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Capabilities Flashcards

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1
Q

Channel Management - Store Operations

A

Managing day-to-day tasks and activities essential to functions of stores, such as display placement, point-of-sales, in-store inventory management, cash handling, security, etc.

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2
Q

Channel Management - Loss Prevention

A

Developing and employing practices to minimize preventable losses (e.g., inventory shrinkage) to preserve profitability

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3
Q

Channel Management - Retail Training

A

Creating training materials & resources to support retail associates

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4
Q

Real Estate - Real Estate Strategy

A

Identifying the optimal locations to place real estate and managing the overall portfolio strategy; Managing the real estate transactions from due diligence to official contract signing; Managing the execution of all capital projects including new construction, remodels and large special projects

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5
Q

Real Estate - Store Design & Development

A

Designing and rationalizing space allocation, store location, and product and services placement to align with brand image, customer shopping behaviors and brand guidelines

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6
Q

Real Estate - Facilities Mgmt. & Maintenance

A

Managing all facilities including stores, offices, distribution centers, data centers, manufacturing. Responding to reactive soft and hard facilities management service requests and conducting preventative maintenance on all facilities

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7
Q

Real Estate - Transaction And Lease Mgmt.

A

Managing the real estate transactions from due diligence to official contract signing

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8
Q

Finance - Planning, Budgeting & Forecasting (FP&A)

A

Reviewing company financials; optimizing capital structure; planning how capital should be deployed, based on need and strategic priorities

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9
Q

Finance - Payroll Management

A

Managing the total amount of wages and salaries paid by an organization to its employees

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10
Q

Finance - Billing, Credit & Collections

A

Generating invoices, establishing and monitoring receivables, executing ongoing billing communication with customers and establishing credit thresholds and asset credit risk

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11
Q

Finance - Tax & Treasury

A

Establishing, documenting, communication, maintaining and executing tax policies, procedures and payments as well as managing liquidity to enable the company’s strategy and mitigate operational, financial and reputational risks

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12
Q

Finance - Accounting & Controls

A

Managing financial and accounting capabilities including: - Accounting - Audit - Control and Compliance

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13
Q

Legal - Legal & Regulatory Compliance

A

End-to-end compliance transparency and ability to track products from source to shelf

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14
Q

Legal - Contract Management

A

Establishing commercial terms, negotiating contracts, executing, tracking and adjusting contractors

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15
Q

Legal - Risk Management

A

Identifying, assessing and prioritizing potential legal and operating risks, and managing the business to protect against risks

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16
Q

HR - Talent Acquisition

A

Managing recruiting and hiring to attract and onboard the associates with the right skill sets and to maintain a strong talent pipeline

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17
Q

HR - Talent Management

A

Manages various overarching components of talent management including training/L&D, performance and compensation decisions/strategy, workforce planning principles, etc.

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18
Q

HR - Compensation & Benefits

A

Optimizing the compensation and benefits structure for organizations to properly motivate employees and increase their engagement

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19
Q

HR - Workforce Planning & Optimization

A

Utilizing associate and operational data to create optimized labor schedules, manage costs/ investments, and ensure that employees are in the roles where they can add the most value

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20
Q

HR - Learning & Development

A

Design, implementation, and management of programs and initiatives that contribute to the professional growth of individuals within the organization

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21
Q

IT - IT Infrastructure

A

Managing essential operational components (e.g., policies, processes, equipment, data)

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22
Q

IT - IT App Development & Maintenance

A

Building and maintaining applications to efficiently and effectively support business requirements

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23
Q

IT - IT Risk & Security

A

Enabling strategic and operational decisions based on understanding the economic and performance implications

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24
Q

IT - Data Management

A

Management of master data (including customer and product hierarchies) as well as transactional data leverages for reporting & analytics

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25
IT - Reporting, Insights & Analytics
Systematic collection of data from various sources and the deployment of analytical techniques to identify valuable insights and future trends to inform decision-making
26
IT - Ecomm Platform Mgmt.
eCommerce Management consists of the processes and strategies involved in maintaining a digital sales platform. eCommerce Management covers the maintenance of the e-commerce platform / website (including ensuring a user-friendly experience), the analytics and reporting (tracking website performance and customer behavior), and updating / organizing product listings
27
Planning, creation and execution of in-store marketing material (including layout and placement of products, shelves or displays) to increase visibility of the brand to attract customers
Brand - Retail Brand Marketing
28
Creating, planning, and implementing marketing strategies and initiatives tailored to the characteristics of the sports market to increase engagement and brand visibility
Brand - Sports Marketing
29
Creating and building brands with powerful consumer value propositions for true longevity in the marketplace which includes brand strategy (including experience), brand portfolio, customer segmentation, targeting, etc.
Brand - Brand Management
30
Developing and managing content and creative and other marketing assets (including via agency / digital partners) across all channels and content types
Brand - Content Management
31
Design & execution of loyalty programs with the goal of engaging & retaining customers by offering loyalty-based promotions, exclusive content, gifts etc.
Brand - CRM & Loyalty
32
Developing customer contact strategy and a schedule of events / promotions, translating marketing priorities into key and consistent message guidelines across platforms
Brand - Campaign Planning
33
The process of implementing and managing the campaign plan and customer contract strategy including managing and integrating media buys across an array of channels
Brand - Campaign Execution
34
Defining the company's strategies and goals, how performance is managed and tracked against strategic goals and what kind of investments need to be made to achieve the company's goals
Strategy & Planning - Strategic Planning
35
Creation of action plan of reaching target customers through the appropriate channels and achieving a competitive advantage
Strategy & Planning - GTM & Segmentation
36
Capturing and processing data like historical performance, on-ground competitive insights, voice of customer, etc. to generate actionable insights around decisions involving growth, promotions, visibility, etc. and provide standard reporting on performance for tracking purposes
Strategy & Planning - Customer & Competitive Insights
37
Coordinating assets to optimize the delivery of goods, services and information from supplier to customer; balancing supply and demand
Supply Chain - Supply Planning & Forecasting
38
Define corporate quality objectives and measures not only pertaining to production, but to all aspects of the business (i.e. sales, accounting, safety, etc.). Implement quality measures. Modify quality initiatives to comply with industry standards.
Supply Chain - Quality Mgmt.
39
Creating or selecting unique products that make the BOM for a product and aligns with the assortment framework; developing the defining characteristics and technical specs of a product
Supply Chain - Product Development
40
Tracking, managing and (if needed) repairing returned products
Supply Chain - Returns & Reverse Logistics
41
Planning and managing outbound transportation logistics and distribution
Supply Chain - Transportation & Distribution Mgmt.
42
Picking, packing and shipping products; bin replenishment; execution of cycle counting; monitoring warehouse performance
Supply Chain - Warehouse Operations
43
Capturing, processing and tracking orders; Sourcing, confirming, prioritizing orders and how delivery dates are set and fulfilling orders
Supply Chain - Order Fulfillment
44
Sourcing and procuring inventory, equipment, and other goods involved in supply chain management and delivery
Supply Chain - Sourcing & Procurement
45
Managing supplier relationships
Supply Chain - Supplier Mgmt.
46
Creating reliable forecasts, based on sales data, market and customer data, and market signals
Product - Demand Planning & Forecasting
47
Allocating and monitoring the flow of products across stores and distribution centers to replace sold merchandise and minimize sell-outs and excess or obsolete stock
Product - Allocation & Replenishment
48
Scheduling and allocating orders to production lines based on product setting and due dates of product completion
Product - Line Planning
49
Developing the product assortment framework and managing item attribute and financial information (Note: for some retailers, this extends to category management, as well)
Product - Assortment Planning
50
Designing tangible and appeal aspects of a product and interacting with the product, such as the visual appearance and user experience / usability while considering trends, fit, etc.
Product - Product Design
51
Designing and displaying products and layouts in-store to emphasize the characteristics of a product and encourage customers to interact and make purchases
Product - Visual Merchandising
52
Determining the base price (unpromoted price) for each product (SKU)
Product - Price Governance
53
Effectively managing promotions, pricing rules, guidelines and procedures, defining controls and limits on price exceptions, and maintaining an ability to effectively measure pricing compliance and efficacy; Managing and developing strategy for clearance, markdown, and end-of-life pricing
Product - Price Execution Mgmt. (Incl. Promo Mgmt.)
54
Managing and developing strategy for clearance, markdown, and end-of-life pricing
Product - Clearance Mgmt.
55
Conduct the planning processes necessary to collaborate across the business, including preparing demand inputs & forecasting, preparing & conducting commercial planning reviews, driving the S&OP process, monitoring S&OP performance.
Channel Management - Sales Planning
56
Account Management spans strategic relationship management with both distributor customers and key accounts. Account Management covers the development of bottoms-up volume plans, product mix management, customer profitability management, incentives and the holistic management of commercial terms
Channel Management - Account Management
57
Developing, managing and maintaining efficient omnichannel operations and supporting processes
Channel Management - Channel Operations
58
Having real-time visibility and access to product quantity levels along the entire supply chain
Channel Management - Channel Inventory
59
Providing consumers with service throughout their journey with the brand (including post-sales)
Channel Management - Guest Services
60
The development of the approach and strategy to effectively sell products on digital sales platforms and maximize the organization's e-commerce channels
Channel Management - eComm Strategy
61
Managing the process of refurbishing and reselling previously used or owned items (usually through e-commerce platforms)
Channel Management - Re-commerce
62
Managing day-to-day tasks and activities essential to functions of stores, such as display placement, point-of-sales, in-store inventory management, cash handling, security, etc.
Channel Management - Store Operations
63
Developing and employing practices to minimize preventable losses (e.g., inventory shrinkage) to preserve profitability
Channel Management - Loss Prevention
64
Creating training materials & resources to support retail associates
Channel Management - Retail Training
65
Identifying the optimal locations to place real estate and managing the overall portfolio strategy; Managing the real estate transactions from due diligence to official contract signing; Managing the execution of all capital projects including new construction, remodels and large special projects
Real Estate - Real Estate Strategy
66
Designing and rationalizing space allocation, store location, and product and services placement to align with brand image, customer shopping behaviors and brand guidelines
Real Estate - Store Design & Development
67
Managing all facilities including stores, offices, distribution centers, data centers, manufacturing. Responding to reactive soft and hard facilities management service requests and conducting preventative maintenance on all facilities
Real Estate - Facilities Mgmt. & Maintenance
68
Managing the real estate transactions from due diligence to official contract signing
Real Estate - Transaction And Lease Mgmt.
69
Reviewing company financials; optimizing capital structure; planning how capital should be deployed, based on need and strategic priorities
Finance - Planning, Budgeting & Forecasting (FP&A)
70
Managing the total amount of wages and salaries paid by an organization to its employees
Finance - Payroll Management
71
Generating invoices, establishing and monitoring receivables, executing ongoing billing communication with customers and establishing credit thresholds and asset credit risk
Finance - Billing, Credit & Collections
72
Establishing, documenting, communication, maintaining and executing tax policies, procedures and payments as well as managing liquidity to enable the company’s strategy and mitigate operational, financial and reputational risks
Finance - Tax & Treasury
73
Managing financial and accounting capabilities including: - Accounting - Audit - Control and Compliance
Finance - Accounting & Controls
74
End-to-end compliance transparency and ability to track products from source to shelf
Legal - Legal & Regulatory Compliance
75
Establishing commercial terms, negotiating contracts, executing, tracking and adjusting contractors
Legal - Contract Management
76
Identifying, assessing and prioritizing potential legal and operating risks, and managing the business to protect against risks
Legal - Risk Management
77
Managing recruiting and hiring to attract and onboard the associates with the right skill sets and to maintain a strong talent pipeline
HR - Talent Acquisition
78
Manages various overarching components of talent management including training/L&D, performance and compensation decisions/strategy, workforce planning principles, etc.
HR - Talent Management
79
Optimizing the compensation and benefits structure for organizations to properly motivate employees and increase their engagement
HR - Compensation & Benefits
80
Utilizing associate and operational data to create optimized labor schedules, manage costs/ investments, and ensure that employees are in the roles where they can add the most value
HR - Workforce Planning & Optimization
81
Design, implementation, and management of programs and initiatives that contribute to the professional growth of individuals within the organization
HR - Learning & Development
82
Managing essential operational components (e.g., policies, processes, equipment, data)
IT - IT Infrastructure
83
Building and maintaining applications to efficiently and effectively support business requirements
IT - IT App Development & Maintenance
84
Enabling strategic and operational decisions based on understanding the economic and performance implications
IT - IT Risk & Security
85
Management of master data (including customer and product hierarchies) as well as transactional data leverages for reporting & analytics
IT - Data Management
86
Systematic collection of data from various sources and the deployment of analytical techniques to identify valuable insights and future trends to inform decision-making
IT - Reporting, Insights & Analytics
87
eCommerce Management consists of the processes and strategies involved in maintaining a digital sales platform. eCommerce Management covers the maintenance of the e-commerce platform / website (including ensuring a user-friendly experience), the analytics and reporting (tracking website performance and customer behavior), and updating / organizing product listings
IT - Ecomm Platform Mgmt.

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