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grilled > Car Sales/Remarketing > Flashcards

Car Sales/Remarketing Flashcards

1
Q

Where do they get the cars?

A

Top 3% of ERAC’s fleet
Trade-ins
Auctions

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2
Q

What are the lead expectations for employees?

A

9/month

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3
Q

What is the bonus paid to employees for Car Sales?

A

$100 per car then 5th one is $1,000 and after that it is $300 per car

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4
Q

What are the selling points of buying a car from ERAC Car Sales?

A 
No haggle-no negotiation
7-day buy-back
Everything below the Kelly Blue Book price
Only sell top 3% of our fleet
1-year roadside assistance
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5
Q

What is the primary Goal of the Remarketing Department?

A

To find the most efficient fleet mixes for wholesale car sales and building relationships with accounts.

Their goal is to help cycle cars in and out of the fleet in order to sell (FLIP/PULL) for better resale value in which the branch directly profits. They ensure daily rental is running smoothly, that the branch has enough car but not too many.

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6
Q

What is the % of depreciation?

A

1.7%

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7
Q

Where do they sell the majority of the cars?

A 
•	Referral Car Sales
•	Fleet Management
•	Direct Dealer Marketing
•	Auctions
•	Wholesalers/Independent Dealers
DAWGI= Dealerships, Auctions, Wholesalers, Group Referrals, Independents
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8
Q

Explain Inventory Adjustment

A

It’s when Remarketing/Car Sales has a buyer for a car in the branch so they pull it in order to sell. The branch makes a profit from it. The branch makes the FLIP value.

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9
Q

How does Remarketing increase Inventory Adjustment?

A
  • Sell cars for more money
  • Pre-sell cars
  • Sell cars quicker than competitors
  • Better fleet planning
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10
Q

What is the FLIP formula?

A

Sales price-RBV (RBV=reduced book value)=FLIP

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11
Q

What is RBV and the formula?

A

It is the reduced book value. It is what the cars are worth after depreciation.

Original Cost-EDA=RBV

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12
Q

What are the 5 most often missed areas of damage?

A 
Roof
Rocker
Under Carriage
Windshield 
Hood
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13
Q

Name the 5 things that impact the resale of our cars

A 
Condition/Damage
Negligent Maintenance
Miles
How quick we PULL it
# of accidents
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14
Q

How can you assist Remarketing in Inventory Adjustment?

A

• Proper Check in/Check out procedure
o Truck to truck

• Mileage Awareness
o Put accurate miles on contract
o Proactively rent high mileage cars on insurance type deals to extend life of car ?
o Proactively move cars to other branches to extend life

• Vehicle Maintenance
o Follow LOFR schedule

• Review Body Shop Repairs
o Check in cars from body shops properly
o Ensure that our body shops are doing their jobs right

• Follow Group 23’s Delete Policy
o #1 find out which cars are going to take drop in value
o look at mileage

• Before sending a car to the PULL LOT make sure:
o The car is in ready to rent condition
o Is there body damage?
o Does tire match?
o Does car have all 4 hubcaps?
o Does everything work properly? Any service lights on?
o Is there any windshield damage?

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15
Q

What does LAURA stand for?

A
  • Listen
  • Acknowledge
  • Uncover the Issue
  • Respond with Appropriate Options
  • Ask a Summary Question
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16
Q

Who is the Group General Manager?

A

Will Withington

17
Q

Who is the Vice President of Rental?

A

Bridgette Long

18
Q

Who is the Regional Vice President (RVP)?

A

A= Michael Melville
C=Kelly Hunt
G= Michael Diorio
J= Chad Iken

19
Q

Who are the Area Managers?

A 
Ryan Joyce (Area G)
Wesam Eteiwi (Area F)
Donna Truong (Area E)
Shawn Apodaca (Area A)
Sharona Hermes (Area Money)
20
Q

Who is the Business Manager?

A

Kevin Judd

21
Q

Who is the HR Recruiter?

A

Stephanie Wittler

22
Q

Who is the HR Generalist?

A

Tina Green

23
Q

Who is the Risk Manager?

A

Ryan Smith

24
Q

Who is the Business Rental Managers?

A 
Amanda Sanchez (outside sales)
Nicole Lamonica (inside sales)
25
Q

Who is the Vehicle Repair?

A

Eric Friedman

26
Q

Who is the Brach Staff Accountant?

A

Patrick Pungprakearti

27
Q

Who is the Car Sales Account Executive

A

Matt Klein

28
Q

What are the qualifications to take the Skill?

A
  • Minimum of 3 months at ERAC
  • 3 Completed PDM’s
  • Must be in top 50% of matrix 1 of last 3 months
  • Phase training up to date
29
Q

What are the qualifications to take the Grill?

A
  • Must be in the top 50% of matrix 3 out of last 6 months
  • Must have completed MT Classes 1-4
  • Phase training completed
  • ARM grill marketing complete
30
Q

What are the qualifications for MA to Assistant?

A
  • Must be a current Assistant Branch Manager or Management Assistant in Group 23.
  • Current Assistant Manager must have 6 or 12 month owning ESQi at or above corporate average.
  • Assistant Manager or MA must finish in the top 50% of matrix 3 of last 6 months
  • Not on any type of probation, driving or performance
  • Must have achieved a minimum of meets requirements on most recent performance review
31
Q

What are the qualifications for Assistant to BM?

A
  • Candidate must be a current Assistant Manager or Station Manager of GP23
  • Must have an owning 6 month TSQi at or above Corporate Average
  • Must be in the top 50% of the ABM matrix 3 of 6 months
  • Not on any type of probation, driving or performance
  • Must have a minimum of “meets requirements” on most recent performance review
32
Q

What are the qualifications for BM to BM (180 cars or more)?

A
  • Candidate must be a current Branch Manager of Group 23 for a minimum of 6 months.
  • Must have 6 or 12 month owning ESQi at or above corporate average.
  • Must be in the top 50% of BM matrix 3 out of 6 months.
  • Must have proven success with employee development/retention and profit.
  • Must have proven success of building relationships in the marketplace
  • Must have achieved a minimum of “meets requirements” on most recent performance review
  • Not on any type of probation, driving or performance
33
Q

What are the qualifications for BM to ARM?

A
  • Must be a current Branch Manager (min.2 years at this level) of Group 23.
  • Must have a valid driver’s license with no more than two chargeable moving violations or accidents within the last three years.
  • Must have achieved a minimum “Meets Requirements” on most recent review.
  • Must not have any major disciplinary action on file within the past 6 months.
  • Must have 12 month ESQi/TSQi at or above corporate average .
  • Must be ranked in Top 50% of your matrix 6 of last 12 months.

grilled (8 decks)

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