Cards2

Question 1

Which storefront is a single location for accessing pre-built spokes, to quickly integrate with third party services to build and share content?

A.Integration Spoke Store
B.Spoke Store
C.ServiceNow Spoke Store
D.ServiceNow Store

Answer 1

D.ServiceNow Store

Question 2

What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)

A.SMS
B.Meeting Invitation
C.Messenger
D.Browser Pop ups
E.Email

Answer 2

A.SMS
B.Meeting Invitation
E.Email

Question 3

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose two.)

A.Select the Task number, and select the Assign to me UI action on the form
B.Select the record using the check box, then select the Person icon
C.Double click on the Assigned to value, type the name of the user, and select the green check
D.Select the record using the check box then select the Assign To Me UI action on the List Header
E.Right click on the Task number and select the Assign to me option in the menu

Answer 3

C.Double click on the Assigned to value, type the name of the user, and select the green check
E.Right click on the Task number and select the Assign to me option in the menu

Question 4

On a Form header, what is the three bar icon called?

A.Pancake icon
B.Additional Actions or Context Menu
C.Cake icon
D.Hamburger icon

Answer 4

B.Additional Actions or Context Menu

Question 5

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

A.Browser
B.Server
C.Client
D.Network

Answer 5

B.Server

Question 6

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)

A.Wait for Match
B.Ask for Approval
C.Wait for Condition
D.Look for Update
E.Look Up Record
F.Create Record

Answer 6

B.Ask for Approval
C.Wait for Condition
E.Look Up Record
F.Create Record

Question 7

On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A.Service Tracer
B.Relationships
C.Transform Map
D.Automapping Utility

Answer 7

B.Relationships

Question 8

You are editing a new incident record and would like the “Save” button to be located on the Form header. Which action would need to be taken for that button to appear?

A.Context Menu > Form Design > add the “Save” button.
B.All > System Properties > UI Properties > Turn on the “glide.ui.advanced” property.
C.All > System Properties > UI Properties > Turn on the “Save” button.
D.Context Meru > Form Layout > add the “Save” button.

Answer 8

C.All > System Properties > UI Properties > Turn on the “Save” button.

Question 9

On a Catalog Task record, how would an administrator change the priority choice options?

A.Right-click the Priority Label > select Configure Lists
B.Open the Data Dictionary > select Values
C.In the Context menu of the form, select Configure Options
D.Right-click the Priority Label > select Configure Choices

Answer 9

D.Right-click the Priority Label > select Configure Choices

Question 10

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

A.Ctrl <, Ctrl >
B.Arrows
C.Plus, Minus
D.Shift F4, Shift F5
E.Ctrl C, Ctrl V

Answer 10

B.Arrows

Question 11

Which action enables a user to view and specify date and time formats in their instance?

A.Select the User menu > Preferences > Language & Region > Set date and time format and time zone
B.Use the system properties to correct the instance’s time zone
C.Ask the user to adjust the time zone on their personal computer
D.Create a UI Script to set the default timezone
E.Select the User menu > Preferences > Time Settings > Toggle display time zone

Answer 11

B.Use the system properties to correct the instance’s time zone

Question 12

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company’s ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

A.Check the latest release notes at docs servicenow.com
B.Activate the application plug in, on your personal dev instance
C.Activate the application plug in, on your company’s production instance.
D.Search the wiki for the sales demo request form

Answer 12

B.Activate the application plug in, on your personal dev instance

Question 13

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)

A.Manufacturing
B.Workflows
C.IT Workflows
D.Employee Workflows
E.Customer Workflows
F.Infrastructure Workflows

Answer 13

C.IT Workflows
D.Employee Workflows
E.Customer Workflows

Question 14

What tool is used to import data from various data sources, and map that data into ServiceNow tables?

A.Data Pack
B.Update Set
C.Import Set
D.Transform Set

Answer 14

C.Import Set

Question 15

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.incident.*
B.incident.None
C.incident.all
D.incident.!

Answer 15

B.incident.None

Question 16

What are the steps for importing data using an import set?

A.Select source file; Run AutoMap; Transform data; Clean up target table
B.Create a Transform Map, Load Data, Transform Data, Run Transform Map Script
C.Create Import Set; Create transform map; Transform data; Clean up import table
D.Identify source; Import transform map; Run transformer; Verify import

Answer 16

C.Create Import Set; Create transform map; Transform data; Clean up import table

Question 17

What are the main components of the Form Design interface? (Choose three.)

A.Field Picker
B.Field Navigator
C.Field Layout
D.Page Header
E.Form Layout

Answer 17

B.Field Navigator
D.Page Header
E.Form Layout

Question 18

When moving multiple update sets at one time, what might you do to facilitate the move?

A.Batch
B.List
C.Map
D.Preview

Answer 18

A.Batch

Question 19

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

A.Right click on Priority and select Configure Display Settings
B.Right click on Priority and select Configure Column
C.Right click on Priority and select Configure Label
D.Right click on Priority and select Configure Dictionary

Answer 19

C.Right click on Priority and select Configure Label
D.Right click on Priority and select Configure Dictionary

Question 20

What access does a user need to be able to import articles to a knowledge base?

A.Can import
B.sn_knowledge_import
C.Can contribute
D.sn_knowledge_contribute

Answer 20

B.sn_knowledge_import

Question 21

Which feature can be used to categorize a set of records from a list and make them visible to other users?

A.Tags
B.History
C.Activity Formatter
D.Favorites

Answer 21

A.Tags

Question 22

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A.Use the system properties to correct the instance’s time zone.
B.Have them clear their cache.
C.Have them correct the time zone on their computer.
D.Recommend they use Chrome, instead of Explorer.
E.Have them use the gear icon to set the employee’s time zone.

Answer 22

E.Have them use the gear icon to set the employee’s time zone.

Question 23

Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

A.Knowledge Contributors
B.Knowledge Submitters
C.Knowledge Managers
D.Knowledge Authors
E.Knowledge Category Managers
F.Knowledge Taxonomy Owner
G.Knowledge Controller
H. Knowledge Owners

Answer 23

A.Knowledge Contributors
C.Knowledge Managers

Question 24

When moving a homepage or dashboard between instances, what must you remember?

A.They cannot be moved via update set
B.The Platform will automatically add them to the update set
C.Manually add them to the update set
D.Download both as PDF and XML files

Answer 24

C.Manually add them to the update set

Question 25

Which tool is used for creating dependencies between configuration items in the CMDB? A.CI Relationship Editor B.CI Service Manager C.Cl Class Manager D.CMDB Builder

Answer 25

A.CI Relationship Editor

Question 26

Which features allow you to update multiple records at one time? (Choose two.) A.Data Remediation Dashboard B.Update Selected Action C.Field Update Action D.Bulk Record Update E.List Editor

Answer 26

B.Update Selected Action E.List Editor

Question 27

From a related list, what would a user click to personalize the layout of the columns? A.Context Menu B.Pencil C.Magnifier D.Gear

Answer 27

D.Gear

Question 28

Which action enables personalization in a form for the admin role, only? A.Navigate to Context Menu > Configure > Form Layout and select ‘Enable Personalization’ and Enter the ‘admin’ role. B.Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true. C.Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin. D.Navigate to Context Menu > Configure > Table and add the role ‘Admin’ in the ‘Available User’ list box.

Answer 28

C.Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Question 29

The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against the data? A.Configure B.Style C.Group by D.Data E.Format

Answer 29

A.Configure

Question 30

What setting allows users to view a Knowledge Base article even if they are not logged in? A.The Allow All role B.The View All setting C.The Public setting D.The ESS role

Answer 30

The Public setting

Question 31

Where should an administrator navigate to add the "Save" button in the form header? A.Context Menu > Form Design B.All > System Properties > UI Properties C.Context Menu > Form Layout D.All > System Properties > UI Action Settings

Answer 31

B.All > System Properties > UI Properties

Question 32

An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed? A.All > Service Catalog > Open Records > Items B.All > Tables and Columns > Tasks C.In the Navigation Filter, type “requests.list" and press the Enter key D.All > Service Catalog > Requests

Answer 32

A.All > Service Catalog > Open Records > Items

Question 33

What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server? A.Transform Map B.Relationships C.Automapping Utility D.Service Tracer

Answer 33

B.Relationships

Question 34

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.) A.One Cart can have many Requests B.One Request can have many Requested Items C.One Requested Item can have many Catalog Tasks D.One Approval can have many Requests E.One Requested Item can have many Approvals

Answer 34

B.One Request can have many Requested Items C.One Requested Item can have many Catalog Tasks E.One Requested Item can have many Approvals

Question 35

What is the first step in the process to import spreadsheet data into ServiceNow? A.Select Import Set B.Set Coalesce C.Run Data Scrubber D.Define Data Source E.Create import Set

Answer 35

E.Create import Set

Question 36

While on an Incident record, how would you add a Tag for "Special Handling" to the record? A.On the Special Handling field, check the box B.On the Tag field, select Special Handling from the choice list C.Click on the Context menu, select Add Tag, type Special Handling, press enter D.Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

Answer 36

D.Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

Question 37

You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? (Choose three.) A.Create a Record producer, and on the form, add a check box variable for each accessory option. B.Create Catalog Item for the Tablet, and add a variable set to the form, for the accessory options. C.Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector. D.Create Catalog Item for the tablet, and on the form, add a check box variable for each accessory option. E.On Shopping Cart configuration, select option lo show the Add Accessories button.

Answer 37

B.Create Catalog Item for the Tablet, and add a variable set to the form, for the accessory options. C.Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector. D.Create Catalog Item for the tablet, and on the form, add a check box variable for each accessory option.

Question 38

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role, and the user_criteria_admin role, plus has permissions to create Items and Services? A.Catalog Admin [catalog_admin] B.Catalog Author [sn_catalog_write] C.Item Admin [sn_item_admin] D.Sys Admin [sys_admin]

Answer 38

A.Catalog Admin [catalog_admin]

Question 39

A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns? A.Click List Context Menu > Personalize List B.Click Personalize List C.Click List Context Menu > Configure > List Layout D.Right click on any column header, Context Menu > Configure > List Layout

Answer 39

B.Click Personalize List

Question 40

What import utility do you use when the field names on the import set match the name of the fields on the Target table? A.Mapping Dashboard B.Automatic Mapping C.Mapping Assist D.Schema Mapping

Answer 40

B.Automatic Mapping