Case Studies Flashcards
(39 cards)
What was the problem in the Stripe case study?
HR struggled to keep up with benefit-related tasks for 7,000+ employees spread across different countries. This made managing benefits time-consuming and confusing for employees.
Example sentence: Managing benefits across multiple countries was a challenge for HR.
What was the root cause of the problem in the Stripe case study?
Each benefit program had separate systems and policies that varied by country, requiring HR to handle approvals manually, cross-check policies, and address frequent employee questions. This constant need for clarification resulted in inefficient use of HR’s time.
Example sentence: Varying policies and manual processes added to HR’s workload.
What was the business priority in the Stripe case study?
The goal was to reduce the workload on HR and ensure the benefits budget was spent wisely by increasing employee participation.
Example sentence: Increasing employee participation was a key business priority for Stripe.
What was the negative consequence of not addressing the issue in the Stripe case study?
Without a change, HR would remain overwhelmed with routine tasks instead of focusing on strategic growth. Additionally, low employee engagement with benefits would lead to wasted spend and potentially higher turnover rates.
Example sentence: Low employee engagement could lead to higher turnover rates.
What was the outcome of the changes implemented in the Stripe case study?
Forma combined all benefits into one platform, making it simpler for employees to understand and use their benefits. This integration reduced the manual work by 80% and increased benefits usage to over 95%.
Example sentence: The integration of benefits led to a 95% increase in benefits usage.
How did Stripe get budget for the changes in the case study?
By demonstrating how the current fragmented system was draining HR resources and resulting in underutilized benefits, Stripe showed that a streamlined platform would bring significant savings.
Example sentence: Demonstrating the inefficiencies of the existing system helped Stripe secure the budget.
What was the problem in the Instacart case study?
Reimbursement processing was taking too long, and employees were frustrated by delays in receiving their payments for things like remote work stipends.
Example sentence: Delays in reimbursement processing were causing frustration among employees.
What was the root cause of the problem in the Instacart case study?
HR had to manually check every submitted receipt and approval request, leading to long processing times. This caused a backlog, and employees had to wait weeks for reimbursement, discouraging them from using the benefit.
Example sentence: Manual checking of receipts led to long processing times.
What was the problem in the Bitsight case study?
Employees in different countries didn’t use the benefits because the options weren’t relevant to their local needs.
Example sentence: Lack of relevant benefits led to low employee engagement.
What was the root cause of the problem in the Bitsight case study?
The benefits program was uniform across all regions, without customization for local preferences or requirements. For example, some employees in urban areas needed public transit benefits, while others in different locations valued wellness stipends for mental health services.
Example sentence: Lack of customization in benefits caused low engagement.
What was the business priority in the Bitsight case study?
Bitsight needed to improve benefits engagement across different regions by offering relevant options to avoid wasting money on underutilized programs.
Example sentence: Improving benefits engagement was a key priority for Bitsight.
What was the negative consequence of not addressing the issue in the Bitsight case study?
Continuing with a uniform benefits plan would lead to persistent low engagement, causing funds allocated for benefits to go unused and potentially driving higher turnover among employees who felt that their needs weren’t met.
Example sentence: Low engagement could lead to wasted funds and higher turnover.
What was the outcome of the changes implemented in the Bitsight case study?
Forma’s platform allowed Bitsight to offer customizable benefits by region, leading to a boost in participation from 20% to 87% and a 50% reduction in spending on unused benefits.
Example sentence: Customizable benefits led to increased participation.
How did Bitsight get budget for the changes in the case study?
Presented data on the low engagement rates for existing programs and showed how customizing benefits would lead to better value for the money spent.
Example sentence: Data on low engagement rates helped secure the budget for customization.
What was the problem in the Rev case study?
Remote employees felt disconnected from the company’s benefits, which led to low usage and engagement.
Example sentence: Remote employees felt disconnected from the benefits.
What was the root cause of the problem in the Rev case study?
The benefits were geared towards in-office perks like gym memberships, which didn’t suit remote workers who needed support for home office setups or online wellness programs.
Example sentence: Benefits geared towards in-office perks didn’t meet remote workers’ needs.
What was the business priority in the Rev case study?
The company aimed to retain remote talent and ensure the benefits were valuable to all employees, not just those who worked in-office.
Example sentence: Retaining remote talent was a key business priority for Rev.
What was the negative consequence of not addressing the issue in the Rev case study?
If the benefits stayed the same, remote employees would feel undervalued and might leave for companies with more flexible support, leading to higher turnover costs and lower employee satisfaction.
Example sentence: Not addressing the issue could lead to higher turnover among remote employees.
What was the outcome of the changes implemented in the Rev case study?
Forma’s flexible benefits program provided options that fit remote workers’ lifestyles, such as home office stipends and virtual fitness programs, raising engagement to 84%.
Example sentence: Flexible benefits improved engagement among remote workers.
How did Rev get budget for the changes in the case study?
Demonstrated the high cost of replacing employees who left due to inadequate benefits, making the investment in more relevant benefits justifiable.
Example sentence: Highlighting the cost of turnover helped secure the budget for relevant benefits.
What was the problem in the Zoom case study?
The wellness program had a participation rate of just 10%, with employees finding the benefits irrelevant to their needs.
Example sentence: Low participation rates indicated a problem with the wellness program.
What was the root cause of the problem in the Zoom case study?
The existing benefits focused only on physical wellness, offering gym memberships, while employees wanted more diverse options like mental health support, financial wellness, and caregiving resources.
Example sentence: Lack of diverse wellness options led to low participation.
What was the business priority in the Zoom case study?
Zoom needed to enhance the benefits program to support a diverse, global workforce and improve employee engagement, especially as the company expanded rapidly.
Example sentence: Improving employee engagement was a key priority for Zoom.
What was the negative consequence of not addressing the issue in the Zoom case study?
If the wellness program didn’t change, employees would continue to feel unsupported, leading to high healthcare costs and a potential rise in employee turnover.
Example sentence: Not addressing the issue could lead to higher healthcare costs.
