CCB Flashcards
TO PERFECT THE EXAM (97 cards)
1
Q
What are the three different types of Portal?
A
- Dashboard
- Standalone
- Tab Page
2
Q
Which statement best describes “broadcasting”?
A
Broadcasting is used to share information between Zones within the same Portal.
3
Q
What elements can be found on a “classic” (non-fusion) CC&B page?
A
Action Bar, Dashboard, Menu Bar, Status Bar
4
Q
What elements may appear on Object Display Area?
A
- Context Menu Button,
- Go Look Button,
- Go To Button,
- Search Button,
- Grids,
- Accordions,
- Scrolls,
- Trees
- Notebooks
5
Q
Which statement is true about CC&B Help?
A
Help provides context sensitive information.
6
Q
What is the entity for the group of tables that holds an object’s physical data?
A
Maintenance Object
7
Q
Where else can Help text be defined?
A
Zone level and individual field level
8
Q
What type of objects can be seen on the Application Viewer?
A
Data Dictionary, Maintenance Object, Algorithm, Batch Control, To Do Type, Cobol Source, Service XML, Java Docs
9
Q
What are the two ways to extend the database?
A
Characteristics and CLOB
10
Q
What are the types of Characteristics?
A
1) File Location,
2) Foreign Key,
3) Adhoc
4) Pre-defined
11
Q
Where in the system do business rules reside?
A
Application Server
12
Q
Where does user authentication happen?
A
Web Server
13
Q
Once an entry is chosen from the Search list in Control Central, in which page does it prompt to?
a) Main
b) Account Information
c) Customer Information
d) Account Tree
e) Premise Tree
Choose one.
A
b) Account Information
14
Q
What are the objects that make up the “V”?
A
Person, Account, Service Agreement, Premise Service Point
15
Q
Which of the following determines the number of Accounts a customer can have?
A
The number of Bills the customer wants to receive (i.e. one Bill per Account).
16
Q
If a User doesn’t have access rights to an Account, the Account is effectively invisible to the User. This means the User cannot access the following (choose three):
Bills Bill Cycle Account’s Customer Class Premise for the Account Account’s SA
A
Bills
Account’s Customer Class
Account’s SA
17
Q
What is used to classify a Customer Contact?
Customer Class and Contact Type
Contact Type and Contact Class
Customer Class
Contact Type
A
Contact Type and Contact Class
18
Q
What types of information are configured on the To Do Type?
A
Message,
Sort Key,
Drill Key
19
Q
To Do Entry Statuses?
A
Open,
Being Worked On
Complete
20
Q
-Which three options correctly describe what the To Do Type controls?
- The To Do list on which the entry appears
- The roles to which an entry may be assigned
- The users that can be assigned to a To Do Entry
- Algorithms for To Do processing
- Alerts created for To Do Entries
A
The To Do list on which the entry appears
The roles to which an entry may be assigned
Algorithms for To Do processing
21
Q
How are To Do Entries considered to be related to other To Do Entries on the Current To Do Zone?
- If they share the same Drill Key
- If they share the same Sort Key
- If they reference at least one common Foreign Key characteristic
- If they reference at least two common Foreign Key characteristics
A
If they reference at least one common Foreign Key characteristic
22
Q
What does the colored block on the To Do summary page represent?
A
Aging
23
Q
Which statements are true regarding Campaigns and Packages?
- Campaigns are structured effort to offer Package to customers
- Campaigns have eligibility algorithms
- Packages are baskets of goods and services
- Packages have Eligibility Criteria Groups
A
- Campaigns are structured effort to offer Package to customers
- Campaigns have eligibility algorithms
- Packages are baskets of goods and services
- Packages have Eligibility Criteria Groups
24
Q
- What are the plug-in spots that can be used to introduce logic during order completion?
A
- Customer Class – Order Completion
- Campaign – Order Completion
25
25. What system event determines the type of services that will be created for the customer when an Order is processed?
- Package – SAs to Create Start Method
26
26. Which of the following controls which Service Agreement and Service Point to create?
- Campaign
- Package
- Service Agreement Type/Service Point Type Relationship
- Order
- Package
27
27. Order Statuses:
Pending,
Held,
Canceled,
Complete
28
28. What entity/entities has/have Eligibility Criteria Groups?
- Orders
- Packages and Campaigns
- Packages
- Campaigns
- Order and Packages
- Packages
29
29. What high level object prevents incorrect setup of Meter Configuration on a Meter?
- Meter Type
30
30. What are the three different Service Point types?
- Metered,
- Badged Item,
- Unbadged Item
31
31. Which statements are true about SP Meter/SP Item Installation?
- A metered service point may have zero or one meter installed at any instant in time.
- An item-based service point may have zero or one badged item installed at any instant in time.
- At a single instant in time, a non-badged service point may have many unbadged items installed at it.
- Unbadged Items may be installed on both Metered and Badged Item SPs.
- A metered service point may have zero or one meter installed at any instant in time.
- An item-based service point may have zero or one badged item installed at any instant in time.
- At a single instant in time, a non-badged service point may have many unbadged items installed at it.
- Unbadged Items may be installed on both Metered and Badged Item SPs.
32
32. Which statements best describe a Field Activity? Choose three
- It is directly linked to the Service Point.
- It is directly linked to the Premise.
- It is Service specific.
- Multiple Field Activities on the same Service Point at a time can be grouped under different Dispatch Groups.
- Multiple Field Activities on the same Premise at a time can be grouped under different Dispatch Groups.
- It is directly linked to the Service Point.
- Multiple Field Activities on the same Service Point at a time can be grouped under different Dispatch Groups.
- Multiple Field Activities on the same Premise at a time can be grouped under different Dispatch Groups.
33
33. Which of the following events determine the specific Field Activity Type to create?
- Start,
- Stop,
- Disconnect Warning
- Disconnect Service
34
34. Which of the following are valid Field Activity Statuses?
- Pending,
- Held,
- Canceled,
- Complete
35
35. What are the available plug-in spots related to Field Activities?
- FA Type – FA Completion
| - FA Remark – Activation
36
36. When is a Meter Read marked for high/low review?
- When Register Reads for a Meter are created online
| - When Register Reads for a Meter are created via MUP2 Batch Process
37
37. Which admin object determines the high/low algorithm for Meter Read estimation?
- Trend Area
- Trend Class
- Trend Area
38
38. How does the system estimate Meter Reads?
- 3-step estimation process
| - Trend based estimation process
39
39. Which of the following events require Meter Reads?
- Start Service and Stop Service
40
40. What process populates FA Upload Staging?
- FACOMPL
- MUP1
- MUP2
- Process ‘X’
- FAUP-PRG
- Process ‘X’
41
41. What tables does Process X populate during Field Order Completion background process?
- FA Upload Staging (including Steps, Characteristics, Remark)
- MR Upload Staging (including Register Read, Meter Read Characteristics, Meter Read Remark)
42
42. What best describes an FT?
- How it affects Payoff Balance
- How it affects Current Balance
- If and when it affects the GL Detail (i.e. not all FT’s affect GL)
43
43. What Payment statuses will create FTs?
- Frozen and Cancelled
44
44. Which system event creates FT record for bill segments?
- Bill Segment Type – Bill Segment FT Creation
45
45. What FTs get swept into a Bill during bill completion for Balance Forwarding accounts?
- Bill Segments, Adjustments, and Payments
- Adjustments only
- Adjustments and Corrections only
- Payments, Adjustments and Corrections
- Bill Segments don’t get swept into a bill, they are created with the bill
- Payments, Adjustments and Corrections
46
46. What FTs get swept into a Bill during bill completion for Open-Item accounts?
- Bill Segments, Adjustments, and Payments
- Adjustments only
- Adjustments and Corrections only
- Payments, Adjustments and Corrections
- Bill Segments don’t get swept into a bill, they are created with the bill
- Adjustments and Corrections only
47
47. Which status allows a Bill Segment to be regenerated? Choose two.
- Incomplete
- Error
- Freezable
- Frozen
- Error
| - Freezable
48
48. What events can take place when a Bill is updated from “Pending” to “Complete” during the BILLING Batch Process? Choose two.
- Bill Routing is created for every person who receives a copy of the Bill.
- Bill messages are amalgamated from various sources and linked to the Bill.
49
49. Which of the following describes the correct order of execution of algorithms during bill completion? (Arrange)
```
Customer Class Pre-bill completion,
Customer Class Post Bill Completion
Customer Class Bill Completion,
SA Type Pre-bill completion
Customer Class Pre-bill completion,
```
1) SA Type Pre-bill completion
2) Customer Class Pre-bill completion,
3) SA Type Bill Completion,
4) Customer Class Bill Completion,
5) Customer Class Post Bill Completion
50
50. Sources of Bill Messages:
```
Account,
Customer Class,
SA,
Rate,
Meter Read's Remark
SA's Service Provider
```
51
51. How to update the price for a specific Customer only?
- Via Contract Value
52
52. Which object is described as a separate statement containing both cancellation and rebill information?
- Correction Notes
53
53. Which base algorithm plug in spot can call rate application?
- Bill Segment Type – Bill Segment Create
| - Adjustment Type – Generate Adjustment
54
54. What can be linked to the Off-Cycle Bill Generator? Choose three
- Adjustment (Frozen)
- Billable Charge (Non-canceled) or SA
- Billable Charge (Non-canceled) and SA
- SA (Non-canceled)
- Adjustment (Non-canceled)
- Adjustment (Frozen)
- Billable Charge (Non-canceled) or SA
- SA (Non-canceled)
55
55. A primary rate schedule has two Sub Rates. The billing period is from January 1, 2010 to February 1, 2010. The primary rate schedule has two rate versions: January 1, 2009 and January 15, 2010 (proration involved). How many bill calculation headers will there be?
- 1
- 2
- 4
- 5
4
56
56. What determines price proration?
- Rate Version and Bill Factor
57
57. Where can proration be disabled? Choose three.
- Rate Schedule
- Rate Version
- Rate Component
- Bill Factor
- Installation Options
- Rate Schedule
- Bill Factor
- Installation Options
58
58. What is the correct hierarchy when setting up Rates?
Rate Schedule, Rate Version, Rate Component
59
59. Which level are SQ Rule and Register Rule specified?
- Rate Schedule
60
60. Which of the following are valid Rate Component Types?
- Flat Charge,
- Service Quantity,
- Item Type,
- Apply To,
- Summary,
- Minimum Charge,
- Maximum Charge,
- Exact Charge,
- Calculation Algorithm,
- Interval Pricing
- TOU Pricing
61
61. You can define a Flat Charge, Percentage and Unit Rate source value on the Rate Component for this source type:
- Bill Factor
- Bill Factor Value
- FCPO
- Bill Factor
62
62. What can cause a Bill Segment to have multiple calculation headers?
Change in Rate Versions. A Bill Segment has one or more bill calculation header and a separate bill calculation header exists for each version of the rate effective during the bill period.
63
63. What causes multiple bill lines for a Rate Component in a calculation header?
- Change in Rate Schedule
- Change in Rate Component
- Change in Bill Factor
- Changes in Rate Schedule and Rate Component
- Changes in Rate Component and Bill Factor
- Change in Bill Factor
64
64. Hierarchy in setting up Bill Factor.
- Bill Factor, Bill Factor Characteristic, Bill Factor Value
65
65. What entities are updated or created when running PUPL?
- Deposit Control
- Tender Control
- Payment Tender
- Payment Event
- Payment (including Payment Advices and Payment Segments)
- Deposit Control
- Tender Control
- Payment Tender
- Payment Event
- Payment (including Payment Advices and Payment Segments)
66
66. How does the base Payment Distribution algorithm work?
- It distributes payments by SA Type Payment Priority and Debt Age.
67
67. Which statements best describe the relationship between Payment Tenders and Payment Events?
- There can be one or more Payment Tenders for a Payment Event.
68
68. How many Bill Segment-related Financial Transactions do Pay Plans have?
- One
- Depends on the number of bills that will contain the customer's Pay Plan commitments
- None
- Unlimited
- None
69
69. How many Bill Segment-related Financial Transactions do Payment Arrangement have?
- One
- Depends on the number of bills that will contain the customer's Pay Arrangement commitments
- None
- Unlimited
- Depends on the number of bills that will contain the customer's Pay Arrangement commitments
70
70. What controls the system behavior when the customer overpays?
- Customer Class
- Tender Type
- Installation Options
- SA Type
- Customer Class
71
71. What can be defined in Adjustment Type? Choose three.
- Valid SA Types for the Adjustment
- Rate that will be used in creating Adjustment
- How Adjustment will be displayed on Bill
- Related Adjustment Type Profile
- Default Adjustment Amount
- Rate that will be used in creating Adjustment
- How Adjustment will be displayed on Bill
- Default Adjustment Amount
72
72. Which status of Adjustment makes an impact on FT/Account balance?
- Freezable
- Frozen
- Complete
- Frozen
73
73. Differentiate Champion vs. Challenger:
- Experimenting with the efficacy of proposed overdue process templates using a small subset of customers before implementing the templates on the entire customer base
- Champion – Prevailing Overdue Process Template
- Challenger – Different Template
- One Challenger Template per Champion Template. Need to define percentage of the time the system should use Challenger.
74
74. Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?
- Debt Class
- Collection Class
- Collection Class Control
- Customer Class
- Collection Class Control
75
75. How many SAs are linked to a Severance Process?
- One
76
76. Where do you set up whether an Overdue Event uses “calendar days” or “work days” when determining days between event trigger dates?
- Feature Configuration
77
77. Which of the following is managed by the Case Type? Choose three.
- Case statuses that define the lifecycle of the Case
- Additional required fields that may contain information (characteristics)
- If a responsible user is needed
- Case statuses that define the lifecycle of the Case
- Additional required fields that may contain information (characteristics)
- If a responsible user is needed
78
78. Which of the following information can the Case Type be attributed to? Choose three.
- Service Agreement
- Person
- Customer Class
- Account
- Premise
- Person
- Account
- Premise
79
79. Where can you find sample script syntax/schema attributes that you can copy-and-paste when creating Business Objects?
- Schema Tips
80
80. Attribute that defines where elements reside on MO's primary table.
- MapField
81
81. What should exist in the MO to process BO-oriented rules?
- Determine BO algorithm
82
82. What is the best way to disable (not trigger) an algorithm in the Business Object for the mean time?
- Inactive Algorithm BO Option Type: specify algorithm
83
83. What is the best way to disable (not trigger) an algorithm in a specific Business Object Status for the mean time?
- Inactive Algorithm BO Status Option Type: specify algorithm
84
84. What plug-in spot makes a complete roll back on a BO state specific error?
- Monitor
- Enter
- Exit
- Transition Error
- There is no way to completely roll back a BO state specific error
- Transition Error
85
85. How will the child Business Object update the inherited lifecycle logic of the parent Business Object?
- It can only be changed by adding additional algorithms on the child Business Object to any of the states from the parent Business Object.
86
86. BO State system events:
- Entry
- Exit
- Monitor
87
87. In Business Object Lifecycle, which Status Condition means the object cannot exist in this state? It will only hold rules.
- Transitory
88
88. How many Option Types can you configure in a custom BO?
- 1
- 30
- 50
- You can modify the MO to limit the Option Types
- Indefinite (you can customize any number of BO as required)
- Indefinite (you can customize any number of BO as required)
89
89. Which statement is true about access rights when there is a child BO? Choose the best option.
- User only needs access rights to the child BO (as access is controlled by initial invocation of BO).
90
90. Where can you find sample script syntax/schema attributes that you can copy-and-paste when creating a Script?
- Script Tips
91
91. What type of Script has pre-defined inputs/outputs?
- Plug-In Script
92
92. What is the difference between a Plug-in Script and a Service Script?
- A Service Script has user-configured input/output while a Plug-in Script’s input/output is defined by its plug-in spot.
93
93. What can call a Business Service?
- Java Program,
- Plug-in Script,
- Service Script
- BPA Script
94
94. When invoking a UI Map from a BPA Script, what are the possible target areas?
- BPA Area,
- Page Area
- Pop-Up
95
95. What step causes the BPA script to terminate and pass the control to another BPA script?
- Transfer Control
96
96. Which of the following is subject to Revision Control?
- Maintenance Object
- Business Object
- Maintenance Object and Business Object
- Portal and Zone
- Portal
- Maintenance Object
97
97. Which of the following objects can be enabled in Bundling?
- Scripts,
- BO,
- BS,
- DA,
- UI Map,
- Portal with Zones
