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circalation > ccc > Flashcards

ccc Flashcards

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1
Q

What does technical services include?

A

acquisitions cataloging serials archives

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2
Q

How do cataloguers provide helpful info for patrons?

A

“on order” records

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3
Q

Where are technicians typically employed?

A

circulation

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4
Q

What’s an integrated service desk?

A

reference and circulation handled by same person

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5
Q

What is the goal of circulation?

A

customer service, control library collection

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6
Q

What do circulation tasks include?

A

check i/o, notifying/collecting fines, shelfreading, producing circ stats, supervising clerks, processing mat for reserve coll, processing holds

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7
Q

What’s in collection maintenance

A

keeping material current and easy to use

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8
Q

What’s end processing?

A

physical preparation for items going into the collection

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9
Q

Circulation staff are NOT the eyes and ears of the library.

A

False you stupid bitch!

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10
Q

Why might a circ staff not answer a reference query?

A

it might delay another patron

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11
Q

Why do circ staff note common problems and questions?

A

improves circ coll and policy

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12
Q

Working at circ desks is much different than a retail service environment!

A

False you stupid bitch!

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13
Q

What do libraries do about controversial topics?

A

Provide info on both sides

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14
Q

What are circulation procedures?

A

day to day application of circ policy

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15
Q

What do you do with evil customers?

A

Beat their stupid asses i mean you must have all the patience and kindness in the world.

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16
Q

What is the goal of public libraries?

A

circulate as many materials as possible

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17
Q

Are there situations where you would divulge someone’s borrowing records?

A

valid search warrant

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18
Q

Floating collections =

A

books with no permanent home, staying where returned

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19
Q

Where are overdues pursued most aggressively

A

academiclibs

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20
Q

Access Services =

A

dept including reserves, ILL, stack maintenance, reshelving, security, signage

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21
Q

Where are loan periods usually flexible?

A

special libs

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22
Q

CDL =

A

controlled digital lending, the system used for distributing ebooks in a library system

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23
Q

Criteria for choosing an LSP

A

volume of circ, cost of system, compatibility w existing software, ctrl of collection, services offered, involvement of patron, staff training, conversion cost, circ policy

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24
Q

RFID =

A

radio-frequency identification, microchips tag a patron’s card, enabling checkout by walking thru a checkout station

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25
Process of registering a new borrower?
determine eligibility, proof of id, set up record, new card, review circ policy w patron
26
Role of overdue tracking and activities?
enable access for all, makes sense to control collec
27
Issues involved in charging fines?
items returned during time of reminder and receipt of message, patron says title returned (staff may not find it at lib), keeping overdue titles unnamed in reminder calls,
28
Describe holds function and its use in diff libraries
a queue
29
Purpose of reserve coll =
circlate more materials to more people in a shorter time pd, support a specific course
30
Types of lib likely to have reserve coll =
colleg/uni libs
31
Steps involved in setup and operation of reserve coll =
id materials, collect materials, processing, storing, printing, weeding
32
Process of preparing books for circ =
marks of ownership, barcode, catalogue/classify, spine labels, special id, dust jackets, security devices, binding reinforcement
33
Summarize shelving function bitch
Process, place, shelfread
34
Blocking =
pulling books forward in the shelf for spines even with edge of shelf
35
Blocking =
pulling books forward in the shelf for spines even with edge of shelf
36
role of circ staff in inventory func =
one will call out shelf mark and the other will shelfread
37
Decisions in weeding process =
is it current, misleading, circulated, will it be donated, removal from record
38
Weeding procedures =
chklist of mat not circulated in a period, done in conj w inventory
39
Diff betw inventory and shelfread =
inventory is through & all coll (or large sec), shelfreading is localized
40
Health and safety concerns in lib =
repetitive motion, mold/mildrew/dust, germs, bedbugs
41
Solutions to health&safety concerns in lib =
education, exercise, equipment,
42
Conflict de-escalation:
calm, patient, sympathetic, repeat user's concerns, nonaggressive body language, stay in visible area, maintain distance, no ultimatums
43
How copyright/IP affects lib procedures:
publishers/labels a strong lobby for strengthening copyright, libraries seek for less restrictions, speak on behalf of user, but must uphold copyright law
44
Effects of new formats on copyright laws/restrictions:
leads to new restrictions that usually dont do shit
45
Library efforts to handle licences:
CDL, following the law, informing patrons about copyright procedure
46
copyleft (GNU), open source, creative commons:
initiatives distilling copyright policy/open copyright formats
47
CDL =
controlled digital lending, digitized print documents that are loaned the same way print documents are
48
2 operations of ILL =
borrowing, lending
49
Evolution of ILL =
would be located in authoritative bibliography, record recorded accurately, typed onto multi part ALA ILL request form, turnaround was >6 weeks, email/fax replaced paperforms in the 90s, now documents are digitally scanned
50
Diff betw ILL of diff lib =
uni relying on ILL more heavily, colleg will lend if for a course or business, public libs work thru INFO resource sharing network, school lib goes thru the professional lib of their school board, special libs typically want very current info so deal in a lot of periodical articles and other nonreturnables
51
Workflow processes involved in ILL =
receive/send req, check holdings, verify item, record necessary stats, send/receive item
52
Key elements and services in ILL =
Searching multiple collections using 1 interface, request form
53
Role of ILL in diff lib =
provide documents for research purposes, fill in gaps not covered by school cat, nonreturnable docs
54
VDX =
virtual document xchange
55
DDS =
document delivery service, ILL in a commercial setting (i.e. necessarily charges for usage)
56
Role of DDS =
private companies provide faster delivery in exchange for higher costs
57
RACER =
rapid access to collections by electronic requesting
58
RACER =
rapid access to collections by electronic requesting
59
INFO =
information network for ontario
60
Voila =
LAC union catalogue
61
OCLC =
online computer library centre, runs WorldCat

circalation (2 decks)

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