Certified System Administrator Certification (Tokyo) Flashcards
(287 cards)
1
Q
Common ways to interact in within the platform?
A
Workspace
List
Form
Dashboard
Knowledge Base
Service Catalog
2
Q
Users with the ____________ role can impersonate users?
A
admin or impersonate
3
Q
Impersonations are logged where?
A
SystemLog
4
Q
The sys_property____________________ needs to be added and set to ________ to see impersonation events?
A
glide.sys.log_impersonation // True
5
Q
To learn more about impersonation, go to __________________ to learn more.
A
ServiceNow Product Documentation: Impersonate User
6
Q
The base system admin can _______________ to a privileged role to access features of High Security Settings
A
elevate
7
Q
Not all admins should have security_admin role as a best practice?
A
true
8
Q
To access the elevated role, open the _____________________ , then select _________________, then click ______________?
A
user menu // elevate role // update
9
Q
The elevate role is the _______________ role?
A
security_admin
10
Q
This is a ServiceNow Store application that is available to all customers by default?
A
Employee Center
11
Q
______________________extends the standard capabilities and requires additional licensing. ______________________ is available as a standalone offering and is included with the HR Service Delivery Professional and Enterprise Offerings.
A
Employee Center Pro
12
Q
_______________________ improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. It also allows access to information and services across all departments and is made simple and can be accessed through any device.
A
Unified Portal Experience
13
Q
__________________ easily scales from single to multi-department service delivery use case that includes best-in-class home page and specialized widgets redesigned for multi-department tasking. It also provides curated experiences to drive employee driven content discovery, AI searches, unified web browser for an enhanced user experience.
A
Extensible Service Delivery Platform
14
Q
__________________ is used to stay informed on news and events, find cross-enterprise answers, provide employees a platform to communicate and be engaged using the Employee Center Pro Application.
A
Employee Engagement and Communication
15
Q
You can create incidents where?
A
All > Incident > Create New
16
Q
Mandatory fields are marked with _______________?
A
asterisk
17
Q
Mandatory fields must be completed before the record can be saved or submitted?
A
true
18
Q
these fields accept open text of certain lengths and the length is specified in the baseline application and when you add fields?
A
string field
19
Q
these lists show a pre-defined list of choices and are marked with a down arrow for revealing the choices?
A
choice list
20
Q
these fields are linked to tables in ServiceNow which contain the list of valid choices?
A
reference fields
21
Q
Where to see work assigned to a group but not to you specifically?
A
All > Service Desk > My Groups Work
22
Q
_________________ is a purpose-built workspace to meet the needs of service desk agents?
A
Service Operations Workspace
23
Q
What are some of the ways to interact with the ServiceNow platform?
A
Workspaces
Service Catalog
Dashboards
List
Forms
Knowledge Bases
24
Q
ServiceNow plaform is a ________________ that delivers immediate value through its baseline offerings?
A
application as a service (aPaas)
25
#_______________ uses a strategic approach to IT management with a focus on delivering value?
ITSM application
26
#ITSM processes include?
Incident, Change, Problem, Request
27
#Purpose-built workspaces provide _____________________ to improve the flow of work?
unified experiences
28
__________ is a one-stop-shop for internal employee needs?
Employee Center Portal
29
__________ is a set of installed applications on a ServiceNow instance before any configuration or customization has been done?
baseline implementation
30
A/An____________ is a copy of a ServiceNow environment that is specific to the customer?
instance
31
#Three typical types of instances?
Production
Non-production
Development
32
#______________ is where people do their work and support their customers?
production instance
33
#_______________ instance is used for development, testing, and experimentation?
non-production
34
#___________ instance is where developers may get their own personal instance to do experimentation and learning outside of the customer/company's environment?
development
35
#______________ instance is located (hosted) in one of the ServiceNow data centers around the world for a very small percentage of customers.
load-balanced
36
#ServiceNow utilizes ____________________________________ as the default offering for customers meaning an instance features an individually isolated database containing data, applications, and customizations.
advanced, multi-instance, single tenant architecture
37
____________ is done when a customer requires additional functionality that does not exist in the platform, and they want to add features?
customization
38
______________ allows you to make changes to an instance, these changes must be packaged to be moved into the production environment?
Update set
39
#to update the logo on company records in the ServiceNow instance, you need to go to _____________?
All > System Properties > My Company
40
#to update a browser tab label, you need to go to ____________?
All > System Properties > System, scroll down to the browser tab title property and update
41
#Applications and features can be activated via ____________?
plugins, ServiceNow Store, Request in ServiceNow
42
#to install applications and application features, navigate to ____________?
All > System Application > All Available Applications > All
43
_____________ provide additional optional functionality within a ServiceNow instance, like applications, workspaces, and demo data.
Plugins
44
to get to plugins, go to ___________?
All > System Definition > Plugins
45
If you need to explore an application before purchasing, you can explore in _________?
personal developer instance
46
#To locate application resources, navigate to ____________?
docs.servicenow.com
47
______________ provides access to all platform features applications, functions, and data?
system administrator persona
48
#users with specialized administrator roles to manage specific functions and applications including; assignment rules, knowledge base, Human Resources, reports, web services
specialized administrator persona
49
#_____________ may fulfill ITIL activities associated with the ITIL workflow including incident and change management
Process User Persona
50
#_____________ can perform all requestor actions and allow users to view or modify approval records directed to them
Approver persona
51
#____________ aka Employee Self Service (ESS) users. these users do not have roles but can submit and manage their own request, access, public pages, etc.
Requestor persona
52
#persona types in the platform;
system administrator
specialized system administrator
process user
approver
requestor
53
users holding the __________ role can can create and modify user roles, as well as impersonate other users?
admin
54
not even users with the admin role can impersonate a security_admin role and elevate privileges while impersonating to access higher security functionality?
true
55
#process users have the ____________ roles.
itil & approver_user
56
#approvers have ________ role.
approver_user
57
the _______ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.
impersonator
58
a _________ is a collection of users who share a common purpose
group
59
ServiceNow platform utilizes ____________ to ensure people have the information and workflows they need to fulfill their roles
role based access
60
a ________ is an individual granted access to the ServiceNow instance
user
61
Groups may be imported from _____________ or created manually in ServiceNow.
corporate directory (LDAP)
62
#add a user through this ServiceNow location___________.
All > User Administration > Users, and click "New"
All > System Security > Users and Groups
63
#a group can be added at this location in ServiceNow?
All > User Administration > Groups, and click "New"
All > System Security > Users and Groups
64
roles can be assigned to a group or single users?
true
65
a role can contain other roles?
true
66
a user can have more than one role?
true
67
best practice: rather than adding a role to individual users, add the user to a group, then assign roles to the group
true
68
#you cannot delete roles assigned to the group from a user record
true
69
a _________ is a collection of permissions used to can grant access to applications and other parts of the platform as well as assign security rights?
role
70
roles are represented by a record on the _______ table?
sys_user_role
71
right click on _________ to create a favorite?
list header
72
a role can have more than one role?
true
73
#_________ is useful for testing and troubleshooting issues?
impersonating
74
#__________means that prior to installing the application, a few additional plugins need to be installed first?
dependancies
75
A list displays a what?
a set of records from a table
76
#Landing pages serve as the?
entry point into the ServiceNow platform (like a homepage). it may also serve as an entry point to role-specific work depending in your configuration.
77
#each row in a list represents______________? and each column in a list represent_____________?
one record // one field
78
___________ are the most common ways to interact with data?
list and forms
79
#List categories appear in the list pane, and do not retrieve records? However, _________ under the categories do retrieve records?
filtered list (UX List)
(Note: when you create a list category, you must add list filters or the category doesn't appear)
80
#clicking this list control icon (hamburger) next to the title of the list, to show options related to viewing and filtering the entire article list?
list context menu
81
#hover over a column name, an icon with the 3 dots will appear to the right of the column (displays actions such as creating quick reports, configuring the list, and exporting data)
column options menu
82
#right-click a row's cell to see a menu with actions related to the value in that cell, such as filtering options, assigning tags, and more.
record context menu
83
three components that make up a filter condition?
field, operator, value
84
a set of conditions applied to a table list to isolate a subset of the data?
filter
85
Click the ______________ to add, remove, or edit filter conditions and apply them?
show/hide filter icon
86
#a choice list based on the table and user access rights and includes fields on related tables by dot-walking?
field
87
#a choice list based on the field type.
operator
88
#a text entry field or a choice list depending on the field type?
value
89
#examples of field operators?
text value, numeric, date
90
#is, is not, contains, is one of, starts with, ends with?
text value field operator example
91
#is, is not, greater than, less than, greater than or is, less than or is?
numeric field operator example
92
#on, before, after, between, is more than, is less than?
Date field operator example
93
#allows a field value to be edited in a list view without opening the record?
list editor
94
#list editing allows both for ___________ editing and ____________ editing (making edits to values that belong to different records at the same time)?
contiguous // non-contagious
95
_________ is a version of a list or form that defines which fields appear and in what order? it enables users to quickly display forms or list in different ways.
A view
96
#Sort controls: a list that is displayed to a user for the first time will be sorted by one of the following:
the order field, the number field, the name field (if any are present on the table)
97
#configure the __________ to show or hide fields from a view and change the list column header?
list layout
98
#in the classic list layout, the ___________opens to allow you to add, remove, and reorder fields?
list collector
99
#users with __________ or _________ role can add/remove columns (fields) from a list or change the order in which columns appear in the list?
admin // personalize_list
100
personalizing a list (using the gear icon) does not affect the platform default?
true
101
global changes will not be affected in a personalized list?
true
102
#the following can be done through personalize list columns?
add, remove, and rearrange columns & reset column defaults
103
#for a personalized list, use the ___________ to add/remove/reorder columns for the personalized list and save?
list collector
104
#in configuring list, if a field is not available in a given record, use the _____________ technique.
dot-walk
105
#you can view and navigate list from the workspace landing page in the following ways?
list mode, grid mode, open list in new tab
106
#provides different levels of controls for a given list view?
context menus
107
#for context menus in the workspace list, use the ____________ to drag and drop columns?
grab icon
108
#for context menus in the workspace list, use the _______________ to group records that have the same values in a column?
more options menu
109
#for context menus in the workspace list, use the ________________ to filter out records based on field values?
more UI actions icon
110
____________show records in tables that have a current relationship to the current record?
related list
111
related lists are presented as ________?
tabs at the bottom of the form view
112
#each section in fom design is represented by a cell which contains __________________?
a handle icon, field label, settings icon, and remove icon
113
sections on a form are used to________________?
break up the form and group like information together
114
#an element used to display information that is not a field of records?
formatter
115
#examples of formatters?
activity, process, parent breadcrumbs, approval summarizer, CI relations
116
a type of field that lets the user select from a pre-defined set of choices?
a choice list
117
#In a list filter advance view pane, you will be able to?
set filter conditions, save the filter, and determine who can see and use the filter
118
#select any columns _________ and select Configure > list > Layout, to configure the list layout?
column option menu
119
#to create a new list view, select New from the________?
view name choice list
120
#three main steps in configuring categories and UX list in UI builder?
configure list category, configure a list and add to category, then make list visible
121
#list sections in the workspace list page are called?
categories
122
#list links in the workspace list page are called?
UX list
123
#a collection of users based on various criteria in workspace?
audience
124
#in list personalization, ____________ a list to show or hide fields on a view, as well as change the list column order for the _______________?
personalize // current logged-in user
125
#to get to UI builder, navigate to?
All > Now Experience Framework > UI Builder
126
#a classic form displays the following elements?
sections, fields, activity stream, UI actions, related list
127
#a form is loaded by these two ways?
1. searching record number in the global text search
2. by opening a record in a list
128
___________ involves changing the form layout and the related list layout?
form configuration
129
two ways to modify the design of a form?
form design
form layout
130
#you will need to open the appropriate _____________ before you can edit forms in a workspace?
application scope
131
#the ___________ allows you pick/select from to change the scope on a form?
application scope picker icon (the globe)
132
#items on a list collector with a green (+) next to them refer to what?
related tables
133
#to access fields on a related table on a list collector, use the _______________ method?
dot-walking
134
#can you dot-walk to a field when using form design?
no
135
form layout field types?
reference (query that displays records from another table)
date/time
string (freely populated field)
choice (dropdown menu)
true/false (boolean checkbox)
136
#as with other list, a user can personalize the columns or filter the list using the __________ or the ____________?
gear icon // funnel icon
137
#form configurations consist of these functions?
add, remove, change the display order
138
#in form design, the display consist of these elements?
page header, section, form layout, field navigator, formatters
139
#some formatters in form design include?
activity
process
parent breadcrumb
approval summarizer
CI relations
140
#displays the list of activities, or history, on a task form and provides an easy way to track items not saved with a field in the record (e.g. journal fields like comments and work notes)?
activity formatter
141
#displays the different stages in a linear process flow across the top of a record?
process flow formatter
142
#provides breadcrumbs to show the parent or parents of a task?
parent breadcrumb formatter
143
#displays dynamic summary information about the request being approved?
approval summarizer formatter
144
#displays on the CI form and allows for the viewing of relationships between the current CI and related CI?
CI relationships formatter
145
#reference list are easily identified by a _____________?
magnifying glass icon
146
a ____________ is a type of field that lets the user select from a predefined set of choices?
choice list
147
#what limits a fields available values?
dependent field
148
#how do you add a list category to a workspace list?
UI Builder
149
#baseline portals include?
employee center (/esc)
service portal (/sp)
knowledge portal (/kp)
change advisory board (CAB) workbench (/cab)
instance security center (/isc)
150
#portals available with additional licenses?
employee center pro (/esc)
community (/community)
customer support (/csm)
customer service (/csp)
151
is a robust ordering system for products offered by various departments for users, "one stop shopping" for IT products and services?
service catalog
152
#users with these roles can manage multiple service catalogs and provide services to different teams within the organization (e.g IT services, human resources, and facilities management) ?
admin
catalog _admin
153
#Which module is used to add, update, remove catalog items?
All > Service Catalog > Catalog Definitions > Maintain Items
154
for customers to use a service catalog, it must be _____________?
published
155
common variable types?
multiple choice
select box
single line text
reference
checkbox
156
#to create new variable sets, navigate to?
All > Service Catalog > Catalog Variables > Variable Sets
157
what are service catalog variable sets?
they are collections of variables that can be shared between catalog items
158
#what are service catalog record producers?
they are a form that produces a task record and are a type of catalog item. they appear as simplified forms that allow users to provide information that is translated into task-based records being added or modified in the database
159
#what are service catalog flows?
flows run behind the scenes and communicate the stages of the approval process to the requestor and drive the request fulfillment
160
#what are service catalog variables?
provide questions to help requestor specify what item, option, or service to order
161
#____________ are the building blocks of the service catalog?
items
162
_____________ are created when an order is placed from the service catalog?
REQ, RITM, SCTASK
163
#users can track request once submitted here____________?
All > Self-Service > My Reqeust
164
#flow designer stages of an ordered service catalog item?
waiting for approval
approved
pending
fullfillment
deployment/delivery
completed
165
defines conditions that are evaluated against users to determine which users can access service catalog items?
user criteria
166
is a non-technical interface for building and enabling process automation capabilities known as flows?
flow designer
167
#which module is used to create or edit flow designer flows?
All > Process Automation > Flow Designer
168
#roles that might be required to work with flow designer?
flow_designer
flow_operator
action_designer
169
#* Components of a flow designer flow?
trigger & one or more actions
170
#flow diagramming view only displays flow with these trigger types?
record triggers
date triggers
inbound email
service catalog
SLA task
171
#flow diagramming view only displays flow with these flow logic types?
call a workflow
do the following in parallel
172
#flow diagramming view only displays flow with these flow logic types?
call a workflow
do the following in parallel
dynamic flow
else if
end flow
for each
get flow outputs
if
set flow variables
wait for a duration of time
173
#triggers can be?
record based, date based, application based
174
flow trigger?
an activity that initiates the flow
175
flow conditions?
statements that determine when or how an action runs
176
#flow actions are?
operations executed by the system
177
#what is process automation designer (PAD)?
PAD is based on the technology of flow designer and can be used to create flows, actions, and manage flow executions
178
what is virtual agent?
virtual agent is a conversational platform that helps users obtain information, make decisions, and perform common work task within a messaging interface
179
* what represents questions asked when ordering a catalog item?
variables
180
#* where is data from an action stored so it can be used in subsequent actions in the flow?
data pill
181
#you can create reports at?
All > Reports > View/Run
182
for more information on reports, navigate to?
All > Reports> Getting Started
183
Report types?
there are over 25 types, but most common are;
pareto, donut, heatmap, dial, speedometer, single score, bubble, multi-level pivot table, bar, pivot, trend, etc...
184
#report visibility controls are?
My reports (reports created by you)
Group (reports visible by your group)
Global (reports for everyone)
All (list of all personnel, group, and global reports)
185
#report dashboards enable you to?
display multiple performance analytics reports, and other widgets on a single screen
186
notifications can be triggered by events in the platform and require no scripting knowledge?
true
187
#a notification is a tool for alerting users when events that concern them have occurred through the following methods?
email, SMS, meeting invitation
188
#to access new notification records, navigate to?
All > System Notification > Email > Notifications
189
#to view notifications in your instance, navigate to?
All > System Mailboxes > Outbound > Outbox
190
#to create email layout, navigate to?
All > System Policy > Email > Layouts
191
#to apply layout to email template, navigate to?
All > System Notification > Email > Templates
192
#to apply template to notification, navigate to?
All > System Notification > Email > Notifications
193
#creating notification components consist of?
When to send
Who will receive
What it will contain
194
#allows users to be informed of various activity occurring in the platform, whether it directly relates to them or not?
subsciptions
195
#docked chat windows include these features?
favorites
information
collapse
close
196
allows you to discover, prioritize, and manage automation request in you instance all in one place?
automation center
197
#uses machine learning algorithms to set field values during record creation?
predictive intelligence
198
#predictive intelligence requires the following roles?
admin
ml_admin
199
#*what should you consider when exporting a report to pdf and sharing the exported file?
information may be obsolete
access control is not enforced on exported data
200
#*what are the four tabs used to guide the user through creating a new report in the report designer?
data, type, configure, style
201
#*what can trigger a notification?
record inserted or updated
event is fired
a script
202
#*name three ways of sharing a report?
scheduled email
export to pdf
publish
203
#*where can user define notification channels and manage subscriptions?
All > Self-Service > My Notification Preference (or) User profile menu > Preferences > Notifications > Core UI
204
#the stages of change request?
creation and scope
approval
implementation
closure
205
Admin home will take you to the?
admin landing page
206
#provides a central hub for platform owners and admins to easily access platform capabilities, discover new applications, and get intelligent, actionable insights?
IT Adoption Journeys
All > Admin Center > IT Adoption Journey
207
#guides you through completing the phases and task for a successful upgrade?
release notes
208
#helps you define applications and target versions to be installed on your instance?
upgrade plans
209
#Insight into an instance prior to an actual upgrade?
Upgrade preview
210
#where you schedule an upgrade and monitor the status of an ongoing upgrade using the upgrade monitor module?
upgrade monitor
211
#tracks every upgrade in an instance?
upgrade history
212
ServiceNow infrastructure includes?
tables, records, fields
213
contains the definition for each and every table and field in the database?
system dictionary
214
#provides a list of every table in the database?
tables module
215
#provides a list of all existing tables with columns, column attributes, and indexes?
Tables & columns module
216
provides graphical representation of the relationship between tables?
schema map
217
#contains additional information that defines database elements?
data dictionary tables
218
#each field has these three attributes?
field label, field name, field value
219
#field label?
user friendly term in the system
220
#field name?
system friendly unique term in the system
221
field data?
actual data in the field
222
#One to many relationship?
either reference field, glide list, or document ID fields
223
Many to Many relationships?
two or more tables can be related bi-directional relationship so that related records are visible via related from both tables in related list
224
#database view relationships?
defines table joins for reporting purposes
225
#extension relationships?
extended table includes field plus all of the fields and their properties from the parent table.
226
#table that extends or is extension of another table is?
child class
227
#table from which the table extends?
parent class
228
#example of parent class tables?
task table // CI table
229
#provides the ability to define a field on an extended table differently from the field on the parent table (e.g. overriding the default values, field dependencies, or read-only status of a field?
dictionary overrides
230
#core table?
a table that exists in the SN base system. These exist in the base system
231
base table?
serves as the "base" from which other tables extend
232
parent table?
parent of another table
233
#tables built by admins and developers are called?
custom tables
234
SN provides several levels of security before an end user has the capability to perform what?
create, read, update, delete (CRUD) operations on a table
235
#is a security rule defined to restrict the permissions of a user from viewing and interacting with data?
access control
236
#controls (CRUD) operations?
access control rules
237
#the security_admin role would be granted for the base system default system administrator, but others one a case-by-case basis would still need granted to the security_admin role to be able to maintain ACLs?
true
238
#each access rule specifies what?
the (CRUD) operation the system can take
the object being secured
the permission required to access object
239
another way to get to system access controls?
240
#(*) in access control means what?
wildcard, rule applies to every field on a record without a table.field rule
241
#access control "table.field" rule?
applies to one field on a record
242
#access control "table.--None--" rule?
no specific field selected - this rule applies to whole table including all its records
243
#first ACLs match objects against tables in what way?
most specific to most general
244
#the second way an ACLs match objects against fields in what way?
most specific to most general
245
users must pass both of these in ACL checks to gain access to a record?
table and field
246
#a tool used to import data from various types of data sources, and map that data into SN tables?
import set
247
#acceptable import set data types?
excel, XML, CSV, LDAP, JDBC
248
#a set of field maps that determine the relationship between fields in an import set and fields in an existing table?
transform map
249
#an existing table where data will be placed post transformation (of executing transform map)?
target table
250
#staging area for records imported from a data source?
import set table
251
#simplest mapping method is where all of the field names of the import set match the name of the fields on the target table
automatic mapping utility
252
#utility that provides a visually intuitive environment for specifying mapping between import set field and target table fields?
mapping utility
253
#means a field or multiple fields will be used as a unique key during imports?
coalescing a field
254
#three ways to coalesce a field?
single field coalesce
multi-field coalesce
conditional coalesce (using scripts)
255
#a series of tables and fields that contain all of the configuration items (CIs) controlled by your company as well as their attributes and relationships?
CMDB
256
#configuration items can be what in the CMDB?
tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services and services
257
#three base CMDB tables are?
base configuration item [cmdb]
configuration item [cmdb_ci]
CI relationship [cmdb_rel_ci]
258
#cmdb used in ITSM processes?
incident management
problem management
change management
request management
259
#use this as a central location to explore the CMBD class hierarchy, CI table definitions, and class CIs?
CI class manager
navigate to All > Configuration > CI Class Manager
260
#CI class manager attributes tabs?
all, derived, added
261
#CSDM is what?
a set of terms and definitions that can be used with all SN products on the now platform, a blueprint to map your IT services to SN.
262
#scans the network to inventory devices and applications and updates the CMDB with the result for each unique type of hardware and software?
discovery
263
#top-down discovery augments the CMDB with IT relationships and dependencies between CIs to model their IT components that comprise a service?
service mapping
264
#set of interconnected applications and host which are configured to offer a service to the organization?
service mapping
265
#provide an interactive GUI to visualize relationships between configuration items?
dependency views
266
*Which modules can be used to create a new table?
Tables
Table & Columns
267
elevated role to access control rules?
security_admin
268
#*a rule that is applied to a form to dynamically change information or the form itself?
UI policy
269
#*sets fields to mandatory or optional, hidden or visible, read-only or editable?
UI policy
270
#*UI policies run on the ________side?
client
271
#*a rule that enforces data consistency by setting fields as mandatoy or read-only and are applied to all data entered in the platform and execute on the server side?
data policy
272
#*adds buttons, links, and context menu items on a form and list?
UI actions
273
#*UI actions run on the ________________side?
server or client depending on the "client" checkbox selection
274
#*make real-time changes to the appearance of the user interface, especially forms by allowing browser or form manipulation and making form visible based on a condition?
client scripts
275
#*type of scripts?
onLoad()
onChange()
onCellEdit()
onSubmit()
276
#*difference in onCellEdit() and onChange() edit scripts?
onCellEdit() runs when cell on a list changes value in list editor
onChange() runs when a field changes value
277
#*is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried?
business rule
278
#*business rules execute on the _____________________ side?
server
279
#*unlike UI policies, _________________ are not real time?
business rules
280
#*can be set to run before or after a database action has occured?
business rule
281
is a group of configuration changes that can be moved from one instance to another?
update set
282
#an update set does not capture?
new or modified data records, task, modified CIs, new users and groups, scheduled jobs, dashboards
283
#what function is the beginning of the recording of a new update set?
clicking submit and make current
284
#typical process of retrieving an update set includes?
retrieve
preview
commit
285
non-administrator users and groups which are assigned one or more permissions to develop applications?
delegated developers
286
#what protects applications by identifying and restricting access to available files and data?
application scoping
287
the type of record not captured in an update set?
data record
