Ch 1 Flashcards
(17 cards)
Supervisor
oversee the work of operative employees and are the only managers who don’t manage other managers.
Middle management
All employees below the top manage-ment level who manage other manag-ers and are responsible for establishing and meeting specific departmental or unit goals set by top management.
Top management
A group of people responsible for establishing an organization’s overall objectives and developing the policies to achieve those objectives.
Supervisor vs Middle manager vs top management
4 functions in management process
Plan, organize, lead, control
4 essential supervisory competencies
Conceptual, interpersonal, technical, and political competencies.
Operative employees
Employees who physically produce an organization’s goods and services by working on specific tasks.
first level managers
Managers who represent the first level in the management hierarchy. See also supervisors
Planning
Setting goals and
organizational direction
Organizing
Determining what needs to be done
Leading
Directing, motivating, and handling conflicts
Controlling
Monitoring activities
Technical competence
The ability to apply specialized knowl-edge or expertise
Interpersonal competence
The ability to work with, understand, communicate with, and motivate other people, both individually and in groups.
Conceptual competence
The mental ability to analyze and diag-nose complex situatio
Political competence
Supervisors’ ability to enhance their power, build a power base, and estab-lish the “right” connections in the organization
