ch 1

Question 1

Which of the following words best describes a medical assistant who works effectively as a team member in the medical office?
Passive
Obtrusive
Argumentative
Accountable
Aggressive

Answer 1

Accountable

Question 2

Accreditation may be defined as

A contract that specifies an agreement

Permission to engage in a profession
Permission to be licensed

An assessment of an individual’s performance

A process in which recognition is granted to an education program

Answer 2

A process in which recognition is granted to an education program

Question 3

Which one of the following organizations declared medical assisting an allied health profession?

U.S. Department of Justice
U.S. Department of Health, Education, and Welfare
U.S. Department of Health and Human Services
Occupational Safety and Health Administration
American Association of Medical Assistants

Answer 3

U.S. Department of Health, Education, and Welfare

Question 4

Which of the following organizations offers the Registered Medical Assistant credential?
AMA
AAMA
AMT
CDC
NBME

Answer 4

AMT

Question 5

The CMA and RMA examinations cover all of the following distinct areas of knowledge except

Calculations for preparing medications
HIPAA
Criminal justice
Medical records
Behavioral science

Answer 5

Criminal justice

Question 6

Which of the following professional attributes indicates the ability to identify with someone else’s situation?

Empathy
Professionalism
Self-motivation
Integrity
Flexibility

Answer 6

Empathy

Question 7

The goal of the 1996 AAMA Role Delineation Study was to

Revise and update the CMA exam questions
Revise and update the standards used for the accreditation of medical assisting programs
Create a new role and policy of practicing medicine
Establish a new organization that would combine the AAMA and AMT into one organization
Publish all materials needed for medical assisting programs

Answer 7

Revise and update the standards used for the accreditation of medical assisting programs

Question 8

The initials “RMA” listed after a medical assistant’s name indicate

A professional person
Registration
A multiskilled person
Compliance
Credentials

Answer 8

Credentials

Question 9

After you become a certified clinical medical assistant (CCMA), how often is recertification required?

Every year
Every 2 years
Every 3 years
Every 5 years
Every 7 years

Answer 9

Every 2 years

Question 10

Which of the following terms refers to legal, mental, or moral responsibility?

Knowledge
Trust
Accountability
Reputation
Concern

Answer 10

Accountability

Question 11

All of the following provide a certification examination for medical assistants, except

NHA
NCCT
AMT
NAHP
AAMA

Answer 11

NAHP

Question 12

Which of the following terms refers to the responsibility for moral and legal requirements of patient care?

Empathy
Professionalism
Accountability
Flexibility
Honesty

Answer 12

Accountability

Question 13

The CCMA exam consists of how many questions?

90
120
150
180
210

Answer 13

150

Question 14

For obtaining recertification for the CMA, how many continuing education units (CEUs) over a five-year period are required?

20
30
40
50
60

Answer 14

60

Question 15

Which of the following is the correct website address for the AMT?

www.medboard.com
www.nbm.com
www.medexam.com
www.americanmedtech.org
www.americannatioanassoc.gov

Answer 15

www.americanmedtech.org

Question 16

Which of the following is the most important element in providing superior customer service to patients?

Integrity and honesty
Flexibility
Empathy
Accountability
Attitude

Answer 16

Integrity and honesty

Question 17

How many multiple-choice questions are given to certify as an RMA?

110
150
180
210
280

Answer 17

210

Question 18

Which of the following is not a clinical specialty for medical assistants?

CPR instructor
Phlebotomist
Patient educator
Histologic technician
Surgical technologist

Answer 18

Patient educator

Question 19

Which of the following organizations formed a committee to revise and update standards used for accrediting medical assistant programs?

HIPAA
AAMA
AMT
OSHA
NAHP

Answer 19

AAMA

Question 20

How many years are the CCMA credential good for?

One
Two
Three
Four
Five

Answer 20

Two

Question 21

Which of the following is the fee for membership in the AAMA?

$90
$110
$115
$120
$125

Answer 21

$125

Question 22

During an examination, excessive concentration on the computer monitor causes eye strain, resulting in which of the following?

Headache
Neck pain
Strabismus
Sleepiness
Hunger

Answer 22

Headache

Question 23

Which of the following organizations is for-profit?

WHO
NHA
AAMA
AMT
CDC

Answer 23

NHA

Question 24

Which of the following is the website address for The American Registry of Medical Assistants?

www.nbme.org
http://medscape.com
http://medexam.com
http://arma-cert.org
http://www.ncctinc.com

Answer 24

http://arma-cert.org

Question 25

What is the fee for CCMAs to take the medical assistant certification exam? $120 $125 $149 $155 $90

Answer 25

$149

Question 26

When should an initial performance evaluation be given for a new employee? Within 1 week Within 2 weeks Within 1 month Within 60 days Within 90 days

Answer 26

Within 90 days

Question 27

Which of the following behaviors might be displayed by a medical assistant who is behaving unprofessionally? Knocking on the door before entering the examination room Using a term of endearment when talking to a patient Explaining long delays to patients waiting in the reception area Being calm while dealing with an angry patient Thanking a patient for paying for services

Answer 27

Using a term of endearment when talking to a patient

Question 28

Which of the following terms describes behaving courteously, conscientiously, and in a generally businesslike manner? Self-motivation Professionalism Job description Ethics Morals

Answer 28

Professionalism

Question 29

The most important elements in providing superior customer service to patients are Self-motivation and flexibility Neat appearance and self-confidence Integrity and honesty Communication of empathy Wisdom and intellect

Answer 29

Integrity and honesty

Question 30

Which of the following constitutes unprofessional behavior when interacting with an externship preceptor? Accepting criticism Arguing Being flexible Listening to instructions Having references

Answer 30

Arguing

Question 31

Which of the following is/are the greatest benefits of an AAMA membership? Legal counsel Group insurance A large variety of educational opportunities All of these None of these

Answer 31

All of these

Question 32

Which of the following is the correct website address for the National Board of Medical Examiners? www.nbme.org www.nbme.gov www.nbm.com www.meboard.com www.medexam.com

Answer 32

www.nbme.org

Question 33

Which of the following is not an example of a medical assistant’s clinical duties? Preparing patients for examinations Interviewing patients and documenting their vital signs Performing diagnostic tests Explaining treatment procedures to patients Diagnosing communicable diseases

Answer 33

Diagnosing communicable diseases

Question 34

Currently, the Occupational Safety and Health Act and the Clinical Laboratory Improvements Act do not require medical assistants to be Certified Credentialed Registered All of these None of these

Answer 34

Credentialed

Question 35

Specific laboratory duties for medical assistants include all of the following, except Meeting safety standards and fire protection mandates Teaching specimen collection to patients Performing as an Occupational Safety & Health Administration (OSHA) compliance officer Arranging laboratory services Collecting arterial blood for measuring blood oxygen levels

Answer 35

Collecting arterial blood for measuring blood oxygen levels

Question 36

Which of the following is the most appropriate information to include on a resume? Names of family members A recent, professional photograph A reason for leaving a previous position Certifications awarded relating to a position Salary requirements

Answer 36

Certifications awarded relating to a position

Question 37

A patient with a physical disability comes to the office. The most appropriate response by the medical assistant is to Express sympathy regarding the disability Tell your supervisor Ask the patient whether assistance is needed Ask the patient how the disability occurred Assume that the patient needs assistance and begin giving aid

Answer 37

Ask the patient whether assistance is needed

Question 38

Which of the following acts includes regulations regarding the testing of patient specimens that have a low risk of an erroneous result? Occupational Safety and Health Act Controlled Substances Act Medical Practice Act Food, Drug, and Cosmetic Act Clinical Laboratory Improvements Act

Answer 38

Clinical Laboratory Improvements Act

Question 39

The abbreviation “CMA,” when listed after a medical assistant’s name, is his or her Credential Compliance Skill level Licensure Registration

Answer 39

Credential