Ch 1

Question 1

What does it mean when a company is global?

Answer 1

A company’s talent can from anywhere

Question 2

What is knowledge management?

Answer 2

Practices aimed at discovering and harnessing an organization’s intellectual resources

Question 3

What is collaboration across boundaries?

Answer 3

Productive communication among different departments within an organization

Question 4

What is the fast and timely execution, response, and delivery of results?

Answer 4

Speed

Question 5

What is innovation?

Answer 5

The introduction of new goods or services. Often the most important innovation is not the product itself, but how it is delivered.

Question 6

What is quality?

Answer 6

The excellence of your product. Preventing defects and having continuous improvements on how the firm operates

Question 7

What is service?

Answer 7

The speed and dependability with which an organization delivers what customers want

Question 8

What is speed?

Answer 8

Fast and timely execution, response, and delivery of results

Question 9

What is management?

Answer 9

The process of working with people and resources to accomplish organizational goal

Question 10

Whats is monitoring performance and making needed changes?

Answer 10

Controlling

Question 11

What is planning?

Answer 11

Systemically making decisions about the goals

Question 12

What is organizing?

Answer 12

Assembling and coordinating resources to achieve goals

Question 13

What is leading?

Answer 13

Stimulating people to be high performers

Question 14

What are top-level managers?

Answer 14

Senior executives responsible for the overall management and effectiveness of the organization

Question 15

What are middle-level managers?

Answer 15

Located in the middle level of a corporation. Report to top level managers

Question 16

What are front line managers?

Answer 16

Supervise the operational activities of the organization

Question 17

What is technical skill?

Answer 17

the ability to perform a specialized task involving a particular method or process

Question 18

What is conceptual and decision skills?

Answer 18

The ability to identify and resolve problems for the benefit of the organization

Question 19

What is interpersonal communication skills?

Answer 19

People skills: the ability to lead, motivate, and communicate effectively with others

Question 20

What is emotional intelligence?

Answer 20

The skills of understanding yourself and dealing effectively with others

Question 21

What is social capital?

Answer 21

Goodwill stemming from your social relationships

Question 22

Measurements taken at various points in the transformation proces

Answer 22

Feedback

Question 23

The comparison of feedback against previously established standards to determine if corrective action is needed

Answer 23

Control

Question 24

The part of business organization that is responsible for producing goods or services

Answer 24

Operations

Question 25

The management of systems or processes that create goods and/or services

Answer 25

Operation management

Question 26

A sequence of activities and organizations involved in producing and delivering a good or service

Answer 26

Supply chain

Question 27

One or more actions that transform inputs into outputs

Answer 27

Process

Question 28

What are three categories of business processes?

Answer 28

Upper-management, operational, supporting

Question 29

What is significant about the variety of goods or services being offered?

Answer 29

The greater the variety of goods and services offered, the greater the variation in production or service requirements

Question 30

An abstraction of reality; a simplification of something

Answer 30

Model

Question 31

Certain issues are more important than others. A few factors account for a high percentage of the occurrence of some events.

Answer 31

Pareto Phenomenon

Question 32

Using resources in ways that do not harm ecological systems that support human existence

Answer 32

Sustainability