Ch. 1 Flashcards
(46 cards)
NFPA 1021
Standard for fire officer professional qualifications
What’s does NFPA 1021 do
Sets standard for qualifications to Fire Officer I
NFPA 1001
Standard for fire professional qualifications
NFPA 1041
Standard for fire service instructor professional qualifications
Leader
Person who leads or directs units
Supervisor
Person who is responsible for directing the performance of people or employees
Manager
Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources
Who directly oversees the application of the agency personnel, training, equipment, and apparatus to the resolution of issues faced by the agency?
The Company Officer is the tip of the fire and emergency service “spear,”. directly overseeing the application of the agency personnel, training, equipment, and apparatus to the resolution of issues faced by the agency.
Company Officer Functions:
Leadership
Role Model
Giving Advice
Provide representation for members to the administration
Seeking to resolve interpersonal conflicts
Applying counseling or coaching when necessary
Directing the work and ensuring readiness
What is the Most important task for the Company Officer and what must he balance?
The Company Officers most important task is to ensure the safety of the unit’s personnel.
The Company Officer must balance the acceptable level of risk to the unit while fulfilling the assigned objectives.
New company officers need to recognize what?
Recognize
they are both supervisor and subordinate.
Responsible for members and their actions while on duty
To supervise the unit and effectively complete assigned duties.
expected to represent the administration and ensure compliance with policies, rules, and regulations.
As a subordinate they are expected to?
Expected to execute the orders of superior officers
Enforce what other perceive as unpopular/unfair policies or orders.
As a Public Servant, C.O. and members are often ___________ with the public will have with the fire and emergency service of local government.
As A Public Servant, C.O. And members of a unit are often the first direct contact with the public will have with the fire and emergency service of local government.
Customer service concepts should be applied to maintain what?
Customer service concepts should be applied to maintain positive public perception of the agency.
__________ Is the vital link between the unit and the administration of the organization ?
The C.O. Is the vital link between the unit and the administration of the organization
Challenges that a new company officer will encounter consist of learning and applying concepts such as:
Challenges:
- Leadership
- Ethics
- Supervision
- Responsibility
- Authority
Officers must begin to cultivate what kind of skills needed to ensure that a unit operates safely, effectively, and efficiently
Challenges
Leadership: Officers must begin to cultivate the leadership skills needed to ensure that a unit operates safely, effectively, and efficiently
The relation ship from peer/friend will switch to ?
The relation ship from peer/friend will switch to supervisor/subordinate
When responding to an emergency, directions must be responded to quickly with appropriate action, when would this authoritative leadership style change?
when a subordinate express safety concerns, the need for authoritative leadership may take a secondary role in favor of addressing the concern.
New company officer may have to make personal changes to avoid the antagonism, resentful ness, and loss of friendships that can occur if the transition isn’t well managed.
To overcome these challenges, the new officer must:
New company officer may have to make personal changes to avoid the antagonism, resentful ness, and loss of friendships that can occur if the transition isn’t well managed.
To overcome these challenges, the new officer must:
• Commit to the responsibilities, duties, and requirements of the supervisory position
• Show loyalty to the organization
• Show loyalty toward company personnel
• Act as a liaison
• Support all types of education and training
• Guard Conversations
• Accept criticism graciously and accept praise, honors, and advancement modestly
• Lead by example
• Praise in public/discipline in private
• Project a professional image
What is it when a supervisor and part of the Management structure in the organization, act as a two-way information agent, expressing agency policies, and listening to and passing on reactions to that policy?
• Act as a liaison- as a supervisor and part of the Management structure in the organization, act as a two-way information agent, expressing agency policies, and listening to and passing on reactions to that policy.
The following individuals may have certain expectations of a new company officer
Family
Former peers and firefighters
Administrators
Public
In order to take advantage of the opportunities that becoming an officer provides, a new company officer should apply the following approaches
In order to take advantage of the opportunities that becoming an officer provides, a new company officer should apply the following approaches:
- Communicating effectively
- Apply appropriate supervisory techniques
- Manage effectively
- Project a command presence
- Develop an appropriate leadership style
- Show respect for others
- Be loyal to the company, organization, and community
- Be positive and ethical role model at all times
- Live by a personal and professional code of ethics
- Set high yet attainable standards
- Value diversity in people and situations
- Praise accomplishments
- Listen to others
- Commit to education and training
- Remain humble
A new Company Officer must always remember _________ must be earned?
A new Company Officer must always remember respect must be earned.