Ch 1: Information Systems: People, Technology, Processes and Structure

Question 1

Information system is…

Answer 1

•Interrelated components working together
•Collect, process, store, and disseminate information

Question 2

Includes a feedback mechanism to monitor and control its operation

Answer 2

Information systems

Question 3

Used to accomplish work-related tasks and everyday living activities

Answer 3

Information system

Question 4

Used to used to analyze large amounts of data

Answer 4

Information system

Question 5

What Generates more sales and Achieves superior profit margins?

Answer 5

Competitive advantage

Question 6

Gained through cost leadership, differentiation, focus

Answer 6

Competitive advantage

Question 7

Requires considerable effort to sustain

Answer 7

Competitive advantage

Question 8

Managers’ key role

Answer 8

Competitive advantage

Question 9

•Used to introduce new systems into the workplace
•Intended to lower stress, encourage teamwork, and increase successful implementation

Answer 9

Leavitt’s Diamond model

Question 10

Leavitt’s Diamond Model highlights four key components

Answer 10

•People,
•Technology infrastructure,
•Processes, and
•Structure

Question 11

What model proposes that every organizational system operates within a context composed of people, technology infrastructure, processes, and human structure?

Answer 11

Leavitt’s Diamond

Question 12

What are the four categories of management roles that implement successful information systems?

Answer 12

People, structures, processes, technology infrastructure

Question 13

the most important element of information systems

Answer 13

People

Question 14

Employee requirements for success

Answer 14

•Training and an understanding of the need for the information system
•Motivation to use the information system
•Access to system support people as needed

Question 15

•Resources include hardware, software, databases, networks, facilities, and third-party services
•Required to meet customers’, suppliers’, key business partners’, regulatory agencies’, and employees’ needs
•Forms the foundation of every computer-based information system

Answer 15

Technology infrastructure

Question 16

Forms the foundation of every computer-based information system

Answer 16

Technology infrastructure

Question 17

Required to meet customers’, suppliers’, key business partners’, regulatory agencies’, and employees’ needs

Answer 17

Technology infrastructure

Question 18

Resources include hardware, software, databases, networks, facilities, and third-party services

Answer 18

Technology infrastructure

Question 19

•Process: Structured set of related activities
•Takes input, adds value, creates an output

Answer 19

Processes

Question 20

Structured set of related activities

Answer 20

Process

Question 21

•Takes input, adds value, creates an output

Answer 21

Processes

Question 22

steps to follow to achieve a specific end result

Answer 22

•How to achieve an end result
•Who does what and when
•What to do if something goes wrong

Question 23

Using an information system involves setting up and following many procedures t/f

Answer 23

True

Question 24

•Defines relationships between organization members
•Defines the necessary roles, responsibilities, and lines of authority
•Employees must understand and accept their roles and responsibilities
•Roles and responsibilities often change with the introduction of a new information system

Answer 24

Structure

Question 25

•Defines relationships between organization members

Answer 25

Structure

Question 26

•Defines the necessary roles, responsibilities, and lines of authority

Answer 26

Structure

Question 27

•Employees must understand and accept their roles and responsibilities

Answer 27

Structure

Question 28

•Roles and responsibilities often change with the introduction of a new information system

Answer 28

Structure

Question 29

Improves productivity of individual users in performing stand-alone tasks

Answer 29

Personal information system

Question 30

Enables people to work together effectively

Answer 30

Workgroup information system

Question 31

Facilitates organization-wide business needs

Answer 31

Enterprise information system

Question 32

Enables the sharing of information across organizational boundaries

Answer 32

Interorganizational IS

Question 33

4 Types of Information Systems

Answer 33

Personal information system, workgroup information system, enterprise information system,interorganizational information system

Question 34

Managerial process designed to identify initiatives and projects to achieve organizational objectives •Must recognize that the organization and everything around it is in a state of flux

Answer 34

Strategic planning

Question 35

Managerial process designed to identify initiatives and projects to achieve organizational objectives

Answer 35

Strategic planning

Question 36

Must recognize that the organization and everything around it is in a state of flux

Answer 36

Strategic planning

Question 37

•Provides a framework and clearly defined direction to guide decision making •Provides effective use of organization’s resources

Answer 37

Benefits of strategic planning

Question 38

Benefits of strategic planning

Answer 38

•Provides a framework and clearly defined direction to guide decision making •Provides effective use of organization’s resources

Question 39

Allows organization to be proactive •Improves communication

Answer 39

Benefits of strategic planning

Question 40

Benefits of strategic planning

Answer 40

Allows organization to be proactive •Improves communication

Question 41

•Long-term impact of each strategy on revenue and profit •Degree of risk involved •Amount and types of resources required •Potential competitive reaction

Answer 41

Considerations of strategic planning

Question 42

Must be consistent with organizational plan

Answer 42

Strategic planning

Question 43

Information System Strategic Planning study card

Answer 43

•Identify resources to invest in •Support corporate and business unit strategies •Includes technologies, vendors, competencies, people, systems, and projects •IS plan influences: •New technology innovations •Innovative thinkers •Perception of IS organization •Cost center/service provider •Business partner/business peer •Game changer

Question 44

Drivers that set IS organizational strategy and determine information system investments t/f

Answer 44

True

Question 45

Planners must consider many factors in setting IS organizational strategy t/f

Answer 45

True