ch 1 - managing and the manager's job

Question 1

organization

Answer 1

a group of people working together in structured and coordinated fashion to achieve a set of goals.

Question 2

management

Answer 2

a set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organizations resources (Human, financial, physical,and informational), with the aim of achieving organizational goals in an efficient and effective manner.

Question 3

efficient

Answer 3

using resources wisely and in a cost-effective way

Question 4

effective

Answer 4

making the right decisions and successfully implementing them.

Question 5

manager

Answer 5

someone whose primary responsibility is to carry out the management process.

Question 6

planning

Answer 6

setting an organizations goals and deciding how best to achieve them

Question 7

decision making

Answer 7

part of the planning process that involves selecting a course of action from a set of alternatives

Question 8

organizing

Answer 8

determining how activities and resources are to be grouped

Question 9

leading

Answer 9

the set of processes used to get members of the organization to work together to further the interests of the organization

Question 10

controlling

Answer 10

monitoring organizational progress toward goal attainment

Question 11

levels of management

Answer 11

the differentiation of managers into three basic categories- top, middle, and first-line

Question 12

areas of management

Answer 12

managers can be differentiated into marketing,financial, operations, human resource, administration, and other areas

Question 13

interpersonal roles

Answer 13

the roles of figurehead, leader, and liaison, which involve dealing with other people

Question 14

informational roles

Answer 14

the roles of monitor,disseminator, and spokesperson, which involve the processing of information

Question 15

decisional roles

Answer 15

the roles of entrepreneur, disturbance handler, resource allocator, and negotiator, which relate primarily to making decisions

Question 16

technical skills

Answer 16

the skills necessary to accomplish or understand the specific kind of work being done in an organization

Question 17

interpersonal skills

Answer 17

the ability to communicate with, understand, and motivate both individuals and groups

Question 18

conceptual skills

Answer 18

the managers ability to think in the abstract

Question 19

diagnostic skills

Answer 19

the managers ability to visualize the most appropriate response to a situation

Question 20

communication skills

Answer 20

the managers abilities both to effectively convey ideas and information to others and to effectively receive ideas and information form others

Question 21

decision-making skills

Answer 21

the managers ability to correctly recognize and define problems and opportunities and to the select an appropriate course of action to solve problems and capitalize on opportunities

Question 22

time-management skills

Answer 22

the managers ability to prioritize work, to work efficiently and to delegate appropriately.

Question 23

what do managers do?

Answer 23

 Planning and decision-making determining courses of action
 Organizing: coordinating activities and resources
 Leading: motivating and managing people
 Controlling: monitoring and evaluating activities

Question 24

what are the 3 levels of management?

Answer 24

• Top managers
• Middle managers
• First-line managers

Question 25

what are the different areas of management?

Answer 25

* Marketing managers * Financial managers * Operations managers * Human resources managers * Administrative managers * Other kinds of managers

Question 26

what are the roles of a manager?

Answer 26

* Interpersonal roles * Informational roles * Decisional roles

Question 27

what are the skills of managers?

Answer 27

* Technical skills * Interpersonal skills * Conceptual skills * Diagnostic skills * Communication skills * Decision-making skills * Time-management skills