Ch 10

Question 1

The opposite of intentionality or a lack of creativity
A) stuckness 
B) empathic confrontation 
C) reflection of meaning 
D) client change scale

Answer 1

A

Question 2

True or False: empathic confrontation is a gentle skill

Answer 2

True

Question 3

Confrontation skill is supposed to do all the following except
A) creation of the new

B) identify incongruity or mixed messages in behavior, thought, feelings, or meanings

C) increase client talk and explain/resolve conflict

D) all of the above are the skill of confrontation

Answer 3

D

Question 4

Which of the following statements about conflict and the brain is false?
A) conflict increases neural activity and decrease glucocorticoids and cortisol
B) conflict is stressful
C) stress is key to development and the creative new
D) long-term conflict and stress or trauma can result in memory loss

Answer 4

A; conflict inhibits neural activity and releases glucocorticoids and cortisol

Question 5

True or False: stress and conflict always has a negative impact

Answer 5

False

Question 6

What is key to development and the creative new? 
A) listening 
B) reflection of feeling 
C) empathic confrontation 
D) stress

Answer 6

D

Question 7

True or False: long-term conflict and stress or trauma can result in memory loss

Answer 7

True

Question 8

Empathic confrontation
A) helps you to evaluate where the client is in the change process

B) supportively challenge the client to address observed discrepancies and conflicts

C) opposite of intentionality or a lack of creativity; an inability to resolve conflict, reconcile discrepancies and incongruities

Answer 8

B

Question 9

True or False: stress can energized the client and facilitate cognitive and emotional growth

Answer 9

True

Question 10

What are the 3 steps of empathic confrontation?

Answer 10

1. Listening
2. Summarize
3. Evaluate

Question 11

Which of the following is not part of the process of empathic confrontation?
A) listen
B) denial 
C) summarize
D) evaluate

Answer 11

B

Question 12

At the listening phase of the 3 step empathic confrontation, what happens?
A) observe and note client conflict, mixed messages, and discrepancies in verbal and non verbal behavior

B) clarify internal and external discrepancies by feeding them back to the client

C) how the client responds and if the confrontation leads to client movement or change

Answer 12

A

Question 13

At the summarize phase of the 3 step empathic confrontation, what happens?
A) observe and note client conflict, mixed messages, and discrepancies in verbal and non verbal behavior

B) clarify internal and external discrepancies by feeding them back to the client

C) how the client responds and if the confrontation leads to client movement or change

Answer 13

B

Question 14

At the evaluate phase of the 3 step empathic confrontation, what happens?
A) observe and note client conflict, mixed messages, and discrepancies in verbal and non verbal behavior

B) clarify internal and external discrepancies by feeding them back to the client

C) how the client responds and if the confrontation leads to client movement or change

Answer 14

C

Question 15

as a result of using empathic confrontation you can anticipate that the client will
A) client will explore their feelings more in depth
B) client will reveal new information to the counselor about the story
C) client will create new, ideas, thoughts, feelings, and behaviors that can be measured on the client change scale
D) client will ask for the counselor’s perspective

Answer 15

C

Question 16

True or False: all clients respond to empathic confrontation

Answer 16

False

Question 17

True or False: empathic confrontation is relevant to all clients

Answer 17

True

Question 18

Key components of empathic confrontation are 
A) empathic relationship 
B) good listening skills 
C) nonjudgmental approach 
D) A and D 
E) all the above

Answer 18

E

Question 19

Listening
A) identify the conflict and discrepancies
B) point out and clarify issues of incongruity and work to resolve them
C) evaluate the change/effectiveness

Answer 19

A

Question 20

Summarize
A) identify the conflict and discrepancies
B) point out and clarify issues of incongruity and work to resolve them
C) evaluate the change/effectiveness

Answer 20

B

Question 21

Evaluate
A) identify the conflict and discrepancies
B) point out and clarify issues of incongruity and work to resolve them
C) evaluate the change/effectiveness

Answer 21

C

Question 22

Internal conflicts include all the following except 
A) non-verbal behaviors
B) what one says and what one does 
C) others and a situation
D) between two statements

Answer 22

C

Question 23

Which of the following is a type of external conflict 
A) what one says and what one does 
B) others and a situation 
C) statements and non-verbal behavior 
D) people 
E) B and D 
F) all the above

Answer 23

E

Question 24

Identifying internal and external conflict are identified in which stage of empathic confrontation?
A) listening
B) summarize
C) evaluate

Answer 24

A

Question 25

Which of the following does not occur in the summarize phase of the empathic confrontation?
A) draw out specifics and attend to each part of the mixed messages

B) conduct a positive asset search

C) provide feedback from your observations

D) push for change

Answer 25

D; pushing for change can get in the clients way

Question 26

During the evaluate phase of empathic confrontation
A) observe client thinking and behaving
B) discover how effective your responses have been
C) determine where your client is functioning in terms of change at any time during the interview
D) all the above

Answer 26

D

Question 27

True or False: the evaluate phase of empathic confrontation involves discovering how effective your responses have been

Answer 27

True

Question 28

The anticipated result of using the client change scale includes
A) help determine the impact of your use of skills
B) allows you to assess the value and impact of what you just said
C) observe whether the client is changing in response to a single intervention
D) all the above

Answer 28

D

Question 29

A systematic each to evaluate client change and progress 
A) client change scale 
B) empathic confrontation 
C) reflection of meaning 
D) interpretation/reframe

Answer 29

A

Question 30

True or False: the Clint change scale must occur in chronological order to be the most effective

Answer 30

False

Question 31

What are the 5 steps of the client change scale?

Answer 31

1. Denial
2. Partial examination
3. Acceptance but no change
4. Generation it a new solution
5. Transcendence