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Action Personal Trainer > Ch 10 All Questions > Flashcards

Ch 10 All Questions Flashcards

1
Q

Contract Law

A

Definition: Governs agreements between parties.
Example: Client signs a contract agreeing to terms of personal training services.

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2
Q

Duty of Care

A

Definition: Obligation to protect clients from harm.
Example: Ensuring proper safety measures during workouts.

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3
Q

Informed Consent

A

Definition: Client understanding and agreeing to activities.
Example: Client signing a waiver before starting a fitness program.

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4
Q

Negligence

A

Definition: Failure to meet known standards.
Example: Not properly spotting a client during weightlifting.

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5
Q

Waiver

A

Definition: Document waiving legal action in case of injury.
Example: Client signing a waiver before participating in a fitness class.

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6
Q

Risk Management

A

Definition: Processes to minimize harm to clients.
Example: Regularly inspecting workout equipment for safety.

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7
Q

Tort Law

A

Definition: Regulates civil wrong-doing.
Example: Client suing a trainer for injury caused by negligence.

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8
Q

Common Legal Claims

A

Slip and Fall
Equipment Usage
Supplements
Sexual Harassment
Proper Qualifications
Emergency Response
Client Confidentiality

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9
Q

Emergency Response

A

Importance of CPR, first aid, and AED training.
Need for proper documentation in case of emergencies.

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10
Q

Confidentiality

A

Importance of maintaining client privacy.
Consideration of HIPAA compliance for health-related information.

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11
Q

Proper Education

A

Definition: Obtaining higher education to minimize avoidable mistakes.
Example: Studying anatomy and physiology to understand common injuries.

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12
Q

Appropriate Training for Each Client

A

Definition: Tailoring workouts to meet individual client needs.
Example: Avoiding exercises that exacerbate a client’s back problems.

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13
Q

Limiting Liability Through Avoidance, Retention, Reduction, and Transfer

A

Definition: Methods to reduce risks and protect job and certification.
Example: Obtaining liability insurance to transfer legal liability.

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14
Q

Avoidance

A

Definition: Avoiding dangerous actions to prevent injury.
Example: Choosing safe workout environments for clients.

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15
Q

Retention

A

Definition: Retaining clients through professional relationships.
Example: Clients are less likely to pursue legal action if they trust their trainer.

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16
Q

Reduction

A

Definition: Keeping up with industry guidelines to reduce liability.
Example: Staying informed about annual changes in legal requirements.

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17
Q

Transfer

A

Definition: Transferring legal liability through insurance.
Example: Obtaining liability insurance to cover legal representation costs.

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18
Q

Proper Conduct

A

Definition: Behaving professionally to minimize risks.
Example: Avoiding inappropriate jokes or behaviors that could lead to conflict.

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19
Q

Proper Training Area

A

Definition: Ensuring the training environment is safe and appropriate.
Example: Checking workout areas for hazards before training sessions

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20
Q

Documentation

A

Definition: Keeping detailed records to provide evidence in case of legal action.
Example: Documenting equipment checks and incidents to support claims.

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21
Q

Marketing Your Business

A

Definition: Strategies to obtain and retain clients.
Example: Creating a business identity through marketing.

22
Q

Websites

A

Definition: Utilizing websites as advertising tools.
Example: Constructing interactive websites with updated health information.

23
Q

Business Cards and Brochures

A

Definition: Marketing materials to attract clients.
Example: Developing brochures with information on services and qualifications.

24
Q

Steps for Successful Marketing

A

Definition: Steps to effectively market services.
Example: Identifying market needs and promoting services to fulfill those needs.

25
Q

Involvement in Community Activities

A

Definition: Engaging in community events to promote business.
Example: Participating in public speaking events related to fitness training.

26
Q

Additional Ideas for Marketing Your Business

A

Definition: Alternative methods to sell services.
Example: Offering gift certificates or developing a line of branded products.

27
Q

Determining the Cost of Your Service

A

Definition: Assessing pricing factors for services.
Example: Calculating annual income requirements and client session needs.

28
Q

Steps for Pricing Assessment

A

Definition: Steps to determine pricing based on income requirements.
Example: Calculating weekly income needs and closing percentages.

29
Q

Elements of Running a Successful Business

A

Definition: Essential aspects of maintaining a successful business.
Example: Staying professional and adaptable to clients’ needs.

30
Q

Professionalism and Dependability

A

Definition: Maintaining a professional demeanor to retain clients.
Example: Adapting programs to suit clients’ needs and listening to feedback.

31
Q

What does READ stand for?

A

Rapport, Empathy, Assessment, and Development

32
Q

READ: Rapport, Empathy, Assessment, and Development

A

Definition: Customer service approach to improve client retention.
Example: Building rapport with clients through confidence and professionalism.

33
Q

Customer Service Guidelines

A

Definition: Principles to enhance customer satisfaction.
Example: Always greeting club members with a welcoming attitude.

34
Q

Key Points for Success

A

Definition: Strategies for finding and retaining clients.
Example: Networking with healthcare professionals to recruit clients.

35
Q

Investing Time with Clients

A

Definition: Ways to build stronger relationships with clients.
Example: Taking interest in clients’ hobbies and interests outside of training.

36
Q

Referrals

A

Definition: Encouraging current clients to refer new clients.
Example: Following up with potential new clients after receiving a referral.

37
Q

Other Incentives

A

Definition: Methods to attract new clients.
Example: Providing trial offer coupons to encourage new clients to try training.

38
Q

Non-Compete Clauses

A

Definition: Contractual agreements to prevent trainers from taking clients.
Example: Strengthening relationships with fellow trainers to avoid conflicts over clients.

39
Q

Business Organization

A

Definition: Different types of business structures.
Example: Sole proprietorship, partnership, corporation.

40
Q

Sole Proprietorship

A

Definition: Business owned and operated by one individual.
Example: Requires only a license from state/local government.

41
Q

Independent Contractor

A

Definition: Individual providing services for another company.
Example: Receives payment from contracting company, limited flexibility in salary negotiation.

42
Q

Partnership

A

Definition: Business owned by two or more individuals.
Example: Liability shared among partners, formal or informal agreement.

43
Q

Corporation

A

Definition: Formal business entity governed by regulations.
Example: Owners have limited liability, separate legal entity.

44
Q

S-Corporation

A

Definition: Business entity combining advantages of various business models.
Example: Owners not double-taxed, flexibility in distributing dividends.

45
Q

Business Plan

A

Definition: Strategy outlining business goals and operations.
Example: Includes budget, employee policies, advertisements

46
Q

The Budget

A

Definition: Financial plan allocating resources.
Example: Budget categories include salaries, insurances, equipment.

47
Q

Establishing Policies

A

Definition: Guidelines for employees and clients.
Example: Employee policies cover salaries, health insurance; client policies address payment, session rescheduling

48
Q

Advertisement

A

Definition: Strategies for promoting the business.
Example: Utilizing internet, radio, television, and flyers for marketing.

49
Q

Profits

A

Definition: Financial gains from business operations.
Example: Setting competitive prices, budgeting for expenses, ensuring sufficient startup funds.

50
Q

Summary

A

Definition: Overview of legal and business aspects of personal training.
Example: Importance of understanding legal responsibilities and business strategies for growth.

Action Personal Trainer (21 decks)

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