Ch 10 All Questions Flashcards

1
Q

Contract Law

A

Definition: Governs agreements between parties.
Example: Client signs a contract agreeing to terms of personal training services.

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2
Q

Duty of Care

A

Definition: Obligation to protect clients from harm.
Example: Ensuring proper safety measures during workouts.

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3
Q

Informed Consent

A

Definition: Client understanding and agreeing to activities.
Example: Client signing a waiver before starting a fitness program.

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4
Q

Negligence

A

Definition: Failure to meet known standards.
Example: Not properly spotting a client during weightlifting.

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5
Q

Waiver

A

Definition: Document waiving legal action in case of injury.
Example: Client signing a waiver before participating in a fitness class.

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6
Q

Risk Management

A

Definition: Processes to minimize harm to clients.
Example: Regularly inspecting workout equipment for safety.

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7
Q

Tort Law

A

Definition: Regulates civil wrong-doing.
Example: Client suing a trainer for injury caused by negligence.

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8
Q

Common Legal Claims

A

Slip and Fall
Equipment Usage
Supplements
Sexual Harassment
Proper Qualifications
Emergency Response
Client Confidentiality

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9
Q

Emergency Response

A

Importance of CPR, first aid, and AED training.
Need for proper documentation in case of emergencies.

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10
Q

Confidentiality

A

Importance of maintaining client privacy.
Consideration of HIPAA compliance for health-related information.

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11
Q

Proper Education

A

Definition: Obtaining higher education to minimize avoidable mistakes.
Example: Studying anatomy and physiology to understand common injuries.

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12
Q

Appropriate Training for Each Client

A

Definition: Tailoring workouts to meet individual client needs.
Example: Avoiding exercises that exacerbate a client’s back problems.

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13
Q

Limiting Liability Through Avoidance, Retention, Reduction, and Transfer

A

Definition: Methods to reduce risks and protect job and certification.
Example: Obtaining liability insurance to transfer legal liability.

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14
Q

Avoidance

A

Definition: Avoiding dangerous actions to prevent injury.
Example: Choosing safe workout environments for clients.

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15
Q

Retention

A

Definition: Retaining clients through professional relationships.
Example: Clients are less likely to pursue legal action if they trust their trainer.

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16
Q

Reduction

A

Definition: Keeping up with industry guidelines to reduce liability.
Example: Staying informed about annual changes in legal requirements.

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17
Q

Transfer

A

Definition: Transferring legal liability through insurance.
Example: Obtaining liability insurance to cover legal representation costs.

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18
Q

Proper Conduct

A

Definition: Behaving professionally to minimize risks.
Example: Avoiding inappropriate jokes or behaviors that could lead to conflict.

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19
Q

Proper Training Area

A

Definition: Ensuring the training environment is safe and appropriate.
Example: Checking workout areas for hazards before training sessions

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20
Q

Documentation

A

Definition: Keeping detailed records to provide evidence in case of legal action.
Example: Documenting equipment checks and incidents to support claims.

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21
Q

Marketing Your Business

A

Definition: Strategies to obtain and retain clients.
Example: Creating a business identity through marketing.

22
Q

Websites

A

Definition: Utilizing websites as advertising tools.
Example: Constructing interactive websites with updated health information.

23
Q

Business Cards and Brochures

A

Definition: Marketing materials to attract clients.
Example: Developing brochures with information on services and qualifications.

24
Q

Steps for Successful Marketing

A

Definition: Steps to effectively market services.
Example: Identifying market needs and promoting services to fulfill those needs.

25
Involvement in Community Activities
Definition: Engaging in community events to promote business. Example: Participating in public speaking events related to fitness training.
26
Additional Ideas for Marketing Your Business
Definition: Alternative methods to sell services. Example: Offering gift certificates or developing a line of branded products.
27
Determining the Cost of Your Service
Definition: Assessing pricing factors for services. Example: Calculating annual income requirements and client session needs.
28
Steps for Pricing Assessment
Definition: Steps to determine pricing based on income requirements. Example: Calculating weekly income needs and closing percentages.
29
Elements of Running a Successful Business
Definition: Essential aspects of maintaining a successful business. Example: Staying professional and adaptable to clients' needs.
30
Professionalism and Dependability
Definition: Maintaining a professional demeanor to retain clients. Example: Adapting programs to suit clients' needs and listening to feedback.
31
What does READ stand for?
Rapport, Empathy, Assessment, and Development
32
READ: Rapport, Empathy, Assessment, and Development
Definition: Customer service approach to improve client retention. Example: Building rapport with clients through confidence and professionalism.
33
Customer Service Guidelines
Definition: Principles to enhance customer satisfaction. Example: Always greeting club members with a welcoming attitude.
34
Key Points for Success
Definition: Strategies for finding and retaining clients. Example: Networking with healthcare professionals to recruit clients.
35
Investing Time with Clients
Definition: Ways to build stronger relationships with clients. Example: Taking interest in clients' hobbies and interests outside of training.
36
Referrals
Definition: Encouraging current clients to refer new clients. Example: Following up with potential new clients after receiving a referral.
37
Other Incentives
Definition: Methods to attract new clients. Example: Providing trial offer coupons to encourage new clients to try training.
38
Non-Compete Clauses
Definition: Contractual agreements to prevent trainers from taking clients. Example: Strengthening relationships with fellow trainers to avoid conflicts over clients.
39
Business Organization
Definition: Different types of business structures. Example: Sole proprietorship, partnership, corporation.
40
Sole Proprietorship
Definition: Business owned and operated by one individual. Example: Requires only a license from state/local government.
41
Independent Contractor
Definition: Individual providing services for another company. Example: Receives payment from contracting company, limited flexibility in salary negotiation.
42
Partnership
Definition: Business owned by two or more individuals. Example: Liability shared among partners, formal or informal agreement.
43
Corporation
Definition: Formal business entity governed by regulations. Example: Owners have limited liability, separate legal entity.
44
S-Corporation
Definition: Business entity combining advantages of various business models. Example: Owners not double-taxed, flexibility in distributing dividends.
45
Business Plan
Definition: Strategy outlining business goals and operations. Example: Includes budget, employee policies, advertisements
46
The Budget
Definition: Financial plan allocating resources. Example: Budget categories include salaries, insurances, equipment.
47
Establishing Policies
Definition: Guidelines for employees and clients. Example: Employee policies cover salaries, health insurance; client policies address payment, session rescheduling
48
Advertisement
Definition: Strategies for promoting the business. Example: Utilizing internet, radio, television, and flyers for marketing.
49
Profits
Definition: Financial gains from business operations. Example: Setting competitive prices, budgeting for expenses, ensuring sufficient startup funds.
50
Summary
Definition: Overview of legal and business aspects of personal training. Example: Importance of understanding legal responsibilities and business strategies for growth.