Ch 10 Vocab

Question 1

What is nature of change in an organization?

Answer 1

The process of moving from the current state to a desired future state.

Question 2

What are the two types of change in an organization?

Answer 2

Planned change and unplanned change.

Question 3

What are the forces for change?

Answer 3

Forces for change can be external (such as technological advancements, changes in the market, or government regulations) or internal (such as leadership changes, organizational culture, or employee morale)

Question 4

What are the types of change?

Answer 4

incremental change, transformational change, or innovation.

Question 5

What are the models of change?

Answer 5

Models of change include Lewin’s Change Model, Kotter’s 8-Step Model, and the ADKAR Model.

Question 6

What is the Lewin’s Change Model?

Answer 6

Consists of three stages: unfreezing (preparing for change), changing (implementing change), and refreezing (making the change permanent).

Question 6

What are the systems approach to change?

Answer 6

The interconnected elements within an organization, including inputs (resources and information), targets (goals or desired outcomes), and outputs (actual results).

Question 7

What is organizational development?

Answer 7

Used to improve organizational effectiveness and employee satisfaction by focusing on systematic change interventions. It typically involves diagnosing the organization’s current state, planning and implementing change initiatives, and evaluating the results.

Question 8

What are the types of Innovation?

Answer 8

Product innovation, process innovation, or business model innovation.

Question 9

What are the approaches towards innovation?

Answer 9

Approaches toward innovation can include open innovation (collaborating with external partners), disruptive innovation (revolutionizing an industry), or incremental innovation (making small improvements over time).

Question 10

What is the Threat of Change?

Answer 10

The threat of change can lead to resistance from employees due to fear of the unknown, fear of failure, lack of trust in leadership, or feeling overwhelmed.

Question 11

List ten reasons employees resist change.

Answer 11

1. Individuals’ predisposition towards change
2. Surprise and fear of the unkown
3. Climate of mistrust
4. Fear of failure
5. Loss of status or job security
6. Peer pressure
7. Disruption of cultural traditions or group relations
8. Personality conflicts
9. Lack of tact or poor timing
10. Non reinforcing reward systems