Ch 11: Conflict Flashcards Preview

PSYC 375 Exam 3 > Ch 11: Conflict > Flashcards

Flashcards in Ch 11: Conflict Deck (43):
1

Interpersonal Conflict

When a person's motives, goals, beliefs, or opinions differ from another person's

2

Conflict

Occurs when one's wishes/actions obstruct those of another person's

3

Dialectics

Opposing motivations in a relationship

4

Peterson's (2002) 4 Categories of Conflict

1. Criticism
2. Illegitimate demands
3. Rebuffs
4. Cumulative annoyances

5

Criticism

Verbal/nonverbal acts that show unjust dissatisfaction with another person

6

Illegitimate Demands

Unjust requests that exceed the normal expectations of one's partner

7

Rebuff

When one person rejects their partner in an abrupt way

8

Cumulative Annoyances

Trivial events that become annoying over time

9

Actor-Observer Effect

Partners will have external explanations for their actions and internal ones for other people

10

Self-Serving Bias

People judge their own actions more favourably than they do others

11

Attributional Conflict

Fighting over who's right and who's wrong

12

Unintentional Conflict

Associated with external causes

13

Intentional Conflict

Associated with internal causes

14

We're more likely to voice our opinions on thing our partners ____

Can change (rather than things they can't change)

15

Peterson's General Model of Conflict

1. Avoidance: both partner ignore the issue
2. Negotiation: problem-solving to resolve conflict
3. Escalation: conflict heats up and more issues are thrown into the mix

16

Negative Affect Reciprocity

Partners trade escalating provocations back and forth

17

Demand/withdrawal patterns

One partner complains, criticizes, and pressures for change, while the other avoids the situation

18

Negotiation

Partners work towards a solution in a sensible way

19

Keys to negotiation

1. Be optimistic
2. Value your partner's opinion
3. Take a break from the discussion

20

Rusbult's 4 Types of Responses

1. Voice
2. Loyalty
3. Exit
4. Neglect

21

Voice

Trying to improve the situation by discussing problems

22

Loyalty

Waiting for conditions to improve

23

Exit

Leaving/threatening to leave an argument, or yelling/hitting your partner

24

Neglect

Avoiding issues

25

Gottman's 4 Types of Couples

1. Volatile
2. Validators
3. Avoiders
4. Hostiles

26

Volatiles

Frequent and passionate arguments
Fight often, but make up with wit and fondness

27

Validators

Have heated fights, but show empathy and understanding

28

Avoiders

Rarely argue and avoid confrontation

29

Hostiles

Have harmful arguments (4 horsemen: criticism, contempt, defensiveness, withdrawal)

30

Pseudo-Conflict

Conflict triggered by a lack of understanding

31

Simple Conflict

Conflict that stems from different ideas/perceptions

32

Ego Conflict

Conflict that is based on personal issues

33

Expressive Conflict

Conflict that focuses on issues about the quality of the relationship

34

Instrumental Conflict

Conflict that centres around achieving a specific goal

35

The 'what happened' Conversation

Explore each other's side of the story

36

The 'feelings' Conversation

Understand/share/manage your feelings and recognizing the feelings of your partner

37

The 'identity' Conversation

What's at stake in the relationship?

38

Rosenberg's Nonviolent Communication Model

I observe, I feel, I need, I request

39

Collaborating

Involves an attempt from both partners to resolve an issue

40

Competing

Involves one partner that pursues their own interest at their partner's expense

41

Avoiding

Occurs when neither partner wants to address the issue and ignores it altogether with no resolution

42

Accomodating

Occurs when one partner pushes their wishes aside in order to resolve a conflict and satisfy the wishes of their partner

43

Compromising

involves both partners finding a satisfying and mutually acceptable resolution