Ch : 11 Consumer Protection And Dispute Resolution

Question 1

Data Protection Law Act 2018

Answer 1

Dpa 2018 came into effect in the UK in May. To coincide with the implementation of the gdpr and the law enforcement directive (led).It aims to modernise the UK data protection laws to ensure its effective in the years to come.

Question 2

What age parental consent is not needed to process data online

Answer 2

At the age 13

Question 3

Fines on data controllers and processors for most serious data breach

Answer 3

Being upto £17.5 m or 4% of annual global turnover

Question 4

UK GDPR applies to controllers and processors based

Answer 4

Outside the UK if their processing activities relate to offering goods or services to individuals in the UK. Or monitoring the behaviour of individuals in the UK

Question 5

Who does the GDPR apply to

Answer 5

Applies to controllers and processors in the EU

Question 6

Who are not relieved of their objectivities where processor is involved

Answer 6

Controllers

Question 7

What information does the GDPR apply to

Answer 7

Personal Data

Question 8

IP address can be which data

Answer 8

Personal Data

Question 9

GDPR refers to …..as special categories of personal data

Answer 9

Sensitive personal data

Question 10

Sensitive personal data includes

Answer 10

1.HEALTH
2.ETHNIC ORIGIN
3.RELIGION
4.SEX LIFE
5.SEXUAL ORIENTATION
6.POLITICS
7.GENETICS
8.RACE
9.trade Union membership
10.BIOMETRICS

Question 11

GDPR applies to to both automated personal data and

Answer 11

To manual filing system

Question 12

Under the GDPR who set out the main responsibilities for organisations

Answer 12

The data protection principles

Question 13

For processing to be lawful under the GDPr. Firms need to identify ehay before they can process personal data and document

Answer 13

A lawful basis

Question 14

Rights under GDPR

Answer 14

the right to be informed
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right in relation to automated decision making and profiling

Question 15

Full form of SAR

Answer 15

Subject access request

Question 16

Good practice tools such as

Answer 16

Privacy impact assessment and privacy by design are now legally required in certain circumstances

Question 17

What is more significant under the GDPR

Answer 17

Accountantability and transparency

Question 18

UTCCRs

Answer 18

The unfair terms in Consumers Contracts Regulations 1999

Question 19

Consumers Rights Act 2015

Answer 19

Consolidates and clarifies existing consumer legislation on unfair contract terms

Question 20

Which provision covers both consumer contracts and consumer notices

Answer 20

Consumer rights act 2015

Question 21

What is a term being transparent

Answer 21

If its expressed in plain and intelligible language and ( in the case of a written term) is legible

Question 22

What a term being prominent means

Answer 22

If its brought to the consumer ls attention in such a way that an avg consumer would b aware of the term.

Question 23

What is average consumer as per the act

Answer 23

As a consumer who is reasonably well informed observant and circumspect

Question 24

In order to avoid being considered for fairness those terms must be

Answer 24

Transparent and prominent

Question 25

Indicative list that may be regarded as unfair

Answer 25

They are reffered as grey list

Question 26

Who require an undertaking to amend the term if an insurer has been found to use policies containing unfair terms or has been found to breach consumer

Answer 26

Competition and Markets Authority ( CMA ) or the FCA

Question 27

The subject of ethics is tied up with issues of

Answer 27

Morality

Question 28

Ethical standards are concerned with

Answer 28

Behaviour and conduct

Question 29

All professional bodies produce a code ,often described as a

Answer 29

Code of conduct

Question 30

Codes of conduct applies to

Answer 30

Individuals as a result of their membership of a professional body

Question 31

Who have their own codes to which members subscribe on a voluntary basis

Answer 31

Trade bodies

Question 32

CII code of ethics represents

Answer 32

A set of ethical principles for insurance and financial services professionals worldwide

Question 33

What can help to promote standards and public trust

Answer 33

Adoption and adherence

Question 34

Cii is concerned with

Answer 34

Attitude and behaviour

Question 35

Cii has produced 2 companies to the code

Answer 35

Digital ethics Financially inclusive customer outcomes

Question 36

Ciis aim.

Answer 36

To make the code more of a living document that individuals will read and consult regularly

Question 37

What Is a key theme of the FCA and of the code

Answer 37

Fair treatment of clients

Question 38

Which arrangements may often be the only effective means of being fair and of being seen to be fair to each client

Answer 38

Arms length arrangements

Question 39

Is a key quality ensuring those supervised are properly motivated and trained

Answer 39

Approachability

Question 40

What means having the skills, knowledge ans expertise needed to discharge the responsibilities of the employees role

Answer 40

Competence

Question 41

FCA states 3 keys areas of trainning and competence that all firms need to consider

Answer 41

Assessing competence Maintaining competence Record keeping

Question 42

FCA relies upon its high level rules to provide the framework and principles for

Answer 42

Trainning and competence

Question 43

FCA requires that records of training and assessment of competence must be kept for at least how long

Answer 43

3 yrs from the time that the employees ceased to carry out that role.

Question 44

FCA regulation is concerned with 2 categories of complainant

Answer 44

Eligible and non eligible

Question 45

Who imposes requirements on both insurers and reinsurers in respect of dispute resolution

Answer 45

IDD ( Insurance Distribution Directive )

Question 46

List of Eligible complainant

Answer 46

Consumer Micro- enterprise Charity with an annual income of less than £ 6.5m Trustee of a trust with a net asset value of less than £5 m Consumer buy to let (CBTL) consumer Small business atvtge time the complainant refers the complaint to the respondent : or Guarantor

Question 47

All complaints files must be retained for at least

Answer 47

3 years from.the date the compliant was received

Question 48

Within how many days a firm must provide a response

Answer 48

Within 8 wks of receiving complaint

Question 49

Which organisation will become involved if an insurance Co is unable to pay its claims

Answer 49

FSCS ( financial services compensation scheme )

Question 50

Maximum award the FOS can require a firm to make to a complainant changed on 1 April 2019

Answer 50

£355,000 that occurred on or after 1st April 2020 £350,000 that occurred on or after April 2019 £160,000 that occurred before 1st April 2019

Question 51

When considering an insurance contract , the consumer rights act 2015 applies to individuals and

Answer 51

Insurers

Question 52

Under FSCS , what is the total percentage of a compulsory TP motor insurance claim may compensation be provided

Answer 52

100%

Question 53

How is FSCS is funded

Answer 53

By a levy on all authorised forms who receive an income from eligible claimants