CH 11: MANAGING INDIVIDUAL DIFFERENCES

Question 1

Personality

Answer 1

physiological traits and behavioral attributes that give a person his or her identity
5 personality dimensions

Question 2

5 personaility dimensions

Answer 2

extroversion, agreeablenes, concientiusness, emoitonal stability, openess to experiences

Question 3

Extroversion

Answer 3

outgoing, talkative, assertive

Question 4

Agreeableness

Answer 4

• cooperative, trusting

Question 5

Emotional stability

Answer 5

relax, secure

Question 6

Conscientiousness

Answer 6

responsible, dependable

Question 7

Openness to experience

Answer 7

imaginative, curious

Question 8

core self eval

Answer 8

Represents broad personality trait of four positive individual traits
(self -efficacy, self esteem, locus of control, emotional stability)

Question 9

Self efficacy

Answer 9

Belief in one’s ability to do a task
Individual perceptions of their ability to perform

Question 10

Self esteem

Answer 10

Extent to which people like or dislike themselves high and low

Question 11

Locus of control

Answer 11

How much ppl believe they control their faith through their efforts

Internal- you can control it
External- external forces control you

Question 12

Emotional stability

Answer 12

Extent to which people feel secure and unworried

Question 13

emotional intelligence

Answer 13

Ability to monitor yours and others feelings

Question 14

4 parts of emoitional intelligence

Answer 14

self awareness, self manahement, social awareness, relaitonshop managhement

Question 15

Self awareness

Answer 15

read your own emotions and moods

Question 16

Self management-

Answer 16

ability to control your emotions

Question 17

Social awareness

Answer 17

empathy showing other you care

Question 18

Relationship management-

Answer 18

bility to community cleary

Question 19

org behavior

Answer 19

Dedicated to better understanding and managing people at work

Question 20

values

Answer 20

Abstract ideals that guide one’s thinking and behavior across all situations

Question 21

Attitude

Answer 21

a learned predisposition toward a given object

Question 22

3 components of attitude and definitions

Answer 22

Affective (i feel)-feelings one has abt the sit

Cognitive (i believe)-beliefs/knowledge one has abt the sit

Behavioral (i intend)- how one intends or expects to behave in sit

Question 23

Cognitive dissonance & how ppl deal w discomfort

Answer 23

Discomfort a person feels btw their cognitive attitude and incompatible behavior

How ppl deal w discomfort

Importance-can u live with the ambiguity

Control-how much control do you have over the situation

Rewards- what rewards are at stake with dissonance

Question 24

Work related attitude

Answer 24

Individuals involvement, satisfaction, and enthusiasm for work

Question 25

Job satisfaction

Answer 25

Extent to which you feel good or bad about aspects of your work
Several components

Question 26

Org commitment

Answer 26

Extent to which worker identifies with the org and its goals

Question 27

Important workplace behaviors

Answer 27

Performance and productivity

Absenteeism and turnover.

Organizational citizenship behaviors.

Counterproductive work behaviors.

Question 28

Diversified work force

Answer 28

Represents the ways ppl are unlike and alike at work

barriers=Stereotypes, prejudice, lack of support