ch 13

Question 1

The sender-receiver model of communication involves a sender, a receiver, a message, and a

Answer 1

report.

Question 2

Sounds such as laughing or sighing are

Answer 2

nonverbal communication

Question 3

Active listening consists of restatement, reflection, and

Answer 3

clarification

Question 4

One technique for communicating with a patient who has a hearing deficiency is to

Answer 4

face them while speaking

Question 5

A nursing assistant records that a patient with diabetes complains of numbness in his right leg. This is an example of a (n)

Answer 5

subjective observation.

Question 6

The purpose of the graphic chart is to record

Answer 6

nurse’s notes about the patient.

Question 7

When answering the phone on the job, you should always answer by the

Answer 7

fourth ring

Question 8

Something about a patient that you can see, hear, feel, or smell is known as a

Answer 8

symptom

Question 9

A document that is written and developed by a nurse and describes the care required for a patient is a

Answer 9

nursing care plan

Question 10

The written documentation that health care facilities are required to keep for every patient is the

Answer 10

medical record