Ch 14 - Individual Behaviour Flashcards

Question

What are the dimensions of the myers-briggs personality test? Which 2 qualities have been noted as most strongly associated with effective mgmt?

Answer 1

- Introversion versus extroversion (gain energy from people or from being alone) - Sensation versus intuition - Thinking versus feeling - Judging versus perceiving (judging = certainty, closure, decide quick based on available data // perceiving = enjoy ambiguity, dislike deadlines, change mind several times, gather large amounts of data to make decisions) mgmt: THINKING and JUDGING

Answer 2

mental state that arises spontaneously within a person based on interactions with the environment rather than through a conscious effort and is often accompanied by physiological changes or sensations negative: when a person becomes frustrated in trying to achieve their goals positive: when people are on track toward achieving goals *generally: emotion relates to whether ppl are getting their needs and goals met

Answer 3

tendency of people to absorb and express the emotions, moods, and attitudes of those around them nrgstive emptions spread easier mger: - manager's own emotions can infect the rest of the dept! - bc have authority, their emotions are disprorporioately influential

Answer 4

human mind reacts more quickly and strongly to perceived bad things than it does to good things = bad things negative impact is greater than good things positive impact

Answer 5

1) Self-awareness = aware of what you are feeling - self aware ppl better able to assess own strengths and limitations and guide lives n actions 2) Self-management = abliity to control harmful emotions and balance moods so neg emotions dont cloud thinking/get in the way of what needs to be done (~grit kinda) 3) Social awareness = empathy, recognize what others feeling without them telling you 4) Relationship management = connect with others, build positive relationships, respond to emotions of others, influence others - these ppl know how to listen and communicate clearly, treat others with compassion and respect

Answer 6

studies shown relation bt high EQ and job performance high EQ great for sales and other jobs with highdegree of social interaction mgers: also need high EQ bc building relatinoships within the org. --> low EQ manager can undermine empl morale, harm org (ex: bullying)

Answer 7

ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations principles: a) Clarity of mind: too much in your head = mind can’t be clear = can’t focus = can’t get anything done SO need system outside head to store stuff b) Clarity of objectives: clear about what you need to do and the steps needed to accomplish it c) An organized system: ^ all that set up in reminders etc in a proper system

Answer 8

1. Empty your head = write all the stuff out, sort into buckets, use device on your person to write stuff down throughout the day 2. Decide next action = what REAL, SPECIFIC, PHYSICAL thing do next, then for each: -- do it: 2 minute rule -- delegate it -- defer it: new list to address in next step 3. Get organized = write all the next actions into calendar, assign deadlines for things, break things into smaller steps 4. Weekly review = check calendar and list to see what done, what edited, what needs to be added (*keep the clarity of mind) 5. Do it :)

Answer 9

stress = individual’s physiological and emotional response to external stimuli that create physical or psychological demands that EXCEED the individual’s knowledge, abilities, or resources when important outcomes are at stake **INDIVIDUAL so what stress for me may not stress for you why: person believes they have insufficient time, information, physical ability, knowledge, or other resources to cope with the demands of a particular task or situation. stressors = stimuli ^ that produce a combination of frustration and anxiety

Answer 10

= capacity to persevere and to bounce back from adversity, conflict, and failure

Answer 11

Challenge stress: stress that challenges and increases your focus, alertness, efficiency, and productivity Threat stress: stress that is counterproductive switch: stop feeling productive; experience emotions of anxiety, fear, depression, or anger, or a combination of these; are easily irritated; and may have trouble making decisions AND physical symptoms like headaches, insomnia, stomach issues result: - absenteeism = feel so shit that you cant come to work - presenteeism = feel shit but still come to work but too stressed to get anything done

Answer 12

1) Task demands = Stressors arising from the tasks required of a person holding a particular job (ex: stressful decisions are those under time pressure, with serious consequences, or that must be made with incomplete info - such as health care workers) --> impacted by role ambiguity: ppl unlcear about what task behaviours expected of them 2) Interpersonal demands = Stressors associated with relationships in the organization (ex: group puts pressure on individual, conflicts arise between individuals) --> impacted by role conflict: individual perceives incompatible demands from others ex: mgers need to support employees and let them experiment, but top mgmt expects consistent level of output so little room for experimentation

Answer 13

a) Find and eliminate/reduce key sources of stress b) Find meaning and support - your "why" c) Meditate and manage your energy - ppl who meditate regularly react less strongly to things d) Find a work–life balance - and look out for self-imposed pressure/imbalance like volunteering to work late/on weekends

Answer 14

a) Provide social support = HEALTHY CORPORATE CULTURE that makes people feel valued (appreciate empl work, ensur respect, build relationships among empl) b) Give employees more control = let them choose where and when they do the stressful thing (ex: long hours suck but empl who got to choose when they do their long hours felt better) **REMEMBER that employees are HUMAN resources with human needs