Ch. 15 - Scalp Care, Shampooing, & Conditioning

Question 1

What is the primary purpose of a shampoo service?

Answer 1

To cleanse the hair and scalp

Question 2

What is an example of a universal solvent?

Answer 2

Water

Question 3

Before water enters public water pipelines, small amounts of chlorine are added to water to ______________.

Answer 3

kill bacteria

Question 4

The ingredients on shampoo labels are listed in what order?

Answer 4

In descending order from largest to smallest

Question 5

A pH-balanced shampoo has a pH in the range of ______________.

Answer 5

4.5-5.5

Question 6

What is a substance that absorbs moisture or promotes the retention of moisture?

Answer 6

Humectants

Question 7

A ______________ is designed to penetrate the cortex and reinforce the hair shaft from within to temporarily reconstruct the hair.

Answer 7

protein conditioner

Question 8

Which of the following is used after a scalp treatment and before styling to remove oil accumulation from the scalp?

Answer 8

Scalp astringent lotion

Question 9

Brushing of the hair should be avoided prior to ______________.

Answer 9

chemical services

Question 10

The most highly recommended hairbrushes are those made from ______________.

Answer 10

natural bristles

Question 11

As a safety feature for the client, during a shampoo you should monitor the water temperature by ______________.

Answer 11

keeping fingers under the spray

Question 12

A dry hair and scalp treatment, used when there is a deficiency of natural oil on the hair or scalp, should contain ______________.

Answer 12

moisturizing and emollient ingredients

Question 13

A method of manipulating the scalp by rubbing, tapping, kneading, or ______________ it with the hands is known as massage.

Answer 13

stroking

Question 14

Excessive oiliness is caused by ______________.

Answer 14

overactive sebaceous glands

Question 15

When working a shampoo into a lather, you should use ______________.

Answer 15

the cushions of fingertips

Question 16

The main difference between a relaxation massage and a treatment massage is ______________.

Answer 16

the products you use

Question 17

A shampoo should be selected according to ______________.

Answer 17

the condition of the client’s hair and scalp

Question 18

Color-enhancing shampoos are used to ______________.

Answer 18

eliminate unwanted color tones

Question 19

Treatment or repair conditioners are deep, penetrating conditioners that restore ______________ and moisture to the hair.

Answer 19

protein

Question 20

A spray-on thermal protector is applied to the hair prior to any thermal service to protect the hair form the harmful effects of ______________.

Answer 20

blowdrying

Question 21

For a client with ______________ hair, it is recommended that you use a gentle cleansing shampoo and a light leave-in conditioner.

Answer 21

dry and damaged, fine

Question 22

Appropriate products for coarse, dry and damaged hair include ______________.

Answer 22

deep-conditioning treatments and hair masks

Question 23

Part One of the Three-Part Procedure for hair-care services includes ______________.

Answer 23

cleaning and disinfecting your tools, implements, and materials

Question 24

What is the correct way to rinse your implements after cleaning them?

Answer 24

Hold them under the warm running water

Question 25

During the post-service procedure, it is important to determine if the client is satisfied, advise the client about proper at-home maintenance, and ______________.

Answer 25

discuss retail product recommendations

Question 26

Rainwater or chemically treated water that contains only a small amount of minerals is called ______________.

Answer 26

soft water

Question 27

Water that contains minerals that reduce the ability of soap or shampoo to lather is called ______________.

Answer 27

hard water

Question 28

When offering a scalp massage, use slow, deliberate motions and ______________.

Answer 28

a soft touch

Question 29

A shampoo that contains special ingredients that are very effective in reducing dandruff or relieving other scalp conditions is called ______________ shampoo.

Answer 29

medicated

Question 30

Shampoo designed to make the hair appear smooth and shiny and to improve the manageability of the hair is called ______________ shampoo.

Answer 30

conditioning

Question 31

Shampoo containing an active chelating agent that binds to metals and removes them from the hair is called ______________ shampoo.

Answer 31

clarifying

Question 32

Shampoo designed to wash away excess oiliness, while preventing the hair from drying out, is called ______________ shampoo.

Answer 32

balancing

Question 33

Shampoo that cleanses the hair without the use of soap and water is ______________ shampoo.

Answer 33

dry

Question 34

The ______________ end of a surfactant molecule is water-attracting.

Answer 34

hydrophilic

Question 35

Before the draping service, make sure that proper infection control practices are used and that each cape has been ______________ prior to use.

Answer 35

laundered in a disinfecting solution

Question 36

A conditioner is a special chemical agent applied to the hair to deposit protein or moisturizer to help restore the hair's strength, ______________, give hair body, and to protect hair against possible breakage.

Answer 36

infuse moisture

Question 37

Shampoos formulated with little to no alkaline soap base are known as ______________.

Answer 37

sulfate-free

Question 38

The more alkaline the shampoo, the ______________ it is.

Answer 38

stronger and harsher

Question 39

Prior to any service, analyze the client's hair and scalp and check for which condition?

Answer 39

Thinning of the hair

Question 40

The ______________ end of a surfactant molecule is oil-attracting.

Answer 40

lipophilic

Question 41

When are scalp treatments performed?

Answer 41

Before or during the shampoo

Question 42

When manipulating the scalp during a shampoo, start at the front hairline and work in a(n) __________.

Answer 42

up and down movement

Question 43

________ conditioners are products designed to penetrate the cortex and reinforce the hair shaft from within while temporarily reconstructing the hair.

Answer 43

Protein