Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

mors 200 Marketing > Ch 17 Klicker > Flashcards

Ch 17 Klicker Flashcards

1
Q

Personnel costs

A

Between 18-26% of a funeral homes revenue.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Employee manuals should Include…

A
  1. Mission statement
  2. Probationary period (benefits)
  3. Work hours (lunch/breaks)
  4. Time off
  5. Vacation
  6. Sick days
  7. Holidays
  8. Salary, overtime, reviews
  9. Fringe benefits
  10. Physical exams
  11. Operational practices
  12. Staff communications
  13. Staff development
  14. Responsibilities
  15. Appearance and attire
  16. Harassment
  17. smoking
  18. OSHA
  19. EPA
  20. Confidentiality
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Job description

A

Document listing major responsibilities and tasks of a job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Job analysis

A

Process of determining critical components of a job for selecting, training, and rewarding personel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Ways to recruit

A 
News paper
Colleges and programs
Ads in publications 
Employment agencies 
Colleagues 
Supplier representatives
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Questions that CANT be asked during interview

A 
Maiden name
Ever arrested
If citizen 
Age
Lawsuits with previous employers
Marital status
Any kids
HIV?
Disabilities
Birthplace
Credit rating
Military discharge
Requiring photo
Race
Religion
Gender
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

During reference checks

A

Use previous employers, associates and customers

Advise the person you’ve contacted that the Applicant is aware of the employment check

Assure them of strict confidentiality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Good orientation programs can..

A 
Reduce start up costs
Reduce anxiety
Reduce turnover
Save employees time
Develop realistic expectations and attitudes.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Evaluation period

A

First 90 days

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Required documentation for Termination

A
  1. Written polices
  2. Oral and written suspension before termination
  3. Have an employee handbook?
  4. Specific form of disciplinary action
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Title VII of civil rights act of 1964

A

Outlaws discrimination of race, religion, sex, pregnancy, national origin- jurisdiction is employers with 15 or more employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Age discrimination in employment act of 1967

A

Can’t discriminate for those over 40. For employers with 20 or more employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Equal pay act of 1963

A

Based on sex of worker. Employers engaged in interstate commerce, federal, state and local govts.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Rehabilitation act of 1973

A

Can’t discriminate against handicaps of workers who could do the job with employer accommodation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Vietnam vets readjustment act of 1974

A

Can’t discriminate against Vietnam vets.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Americans with disabilities act of 1990

A

Can’t discriminate against qualified individual with disability

17
Q

Fair labor stAndard act

Wage and hour

A

Minimum wage and overtime 💰

18
Q

Immigration reform act of 1987

A

Outlaws non documented people from employment

19
Q

Bonafide occupational qualification (BFOQ)

A

Absolutely necessary for the job. Allowed to discriminate. Sought and granted on case by case basis

20
Q

5 most common factors in FH employee turnover

A 
Lack of appreciation
Failing to value employee
Paying low salary
Fail to resolve conflicts 
Assigning heavy work load
21
Q

Penepant reports that 5 years after mortuary school, graduates…

A

Only 50% are still working in the field

25% follow career to retirement

22
Q

5 most important things for an employee

A
  1. Benefits
  2. Compensation
  3. Feeling safe
  4. Job security
  5. Flexibility
23
Q

Maslows needs

A
  1. physiological
  2. Security
  3. Social
  4. Esteem
  5. Self actualization

Fun fact: Abraham Maslow was such a cocky dickhead that he believed he reached self actualization so he made another hierarchy (that he also achieved) so that no one could be as cool as him.

24
Q

Theory X

Douglas McGregor

A

People need to be controlled because everyone hates their job and won’t do it unless they’re yelled at all day.

25
Q

Theory Y

Douglas McGregor

A

People will work hard on their own, work is rewarding and people seek out responsibility.

26
Q

Hertzberg two factors

INTRINSIC

A

Motivators.

  • achievements
  • recognition
  • the work itself
  • responsibilities
  • advancement
27
Q

Hertzberg two factors

EXTRINSIC

A

Hygienes

  • company policy
  • supervision
  • salary
  • interpersonal relationships
  • working conditions

mors 200 Marketing (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions