Ch 17 Klicker Flashcards Preview

mors 200 Marketing > Ch 17 Klicker > Flashcards

Flashcards in Ch 17 Klicker Deck (27):
1

Personnel costs

Between 18-26% of a funeral homes revenue.

2

Employee manuals should Include...

1. Mission statement
2. Probationary period (benefits)
3. Work hours (lunch/breaks)
4. Time off
5. Vacation
6. Sick days
7. Holidays
8. Salary, overtime, reviews
9. Fringe benefits
10. Physical exams
11. Operational practices
12. Staff communications
13. Staff development
14. Responsibilities
15. Appearance and attire
16. Harassment
17. smoking
18. OSHA
19. EPA
20. Confidentiality

3

Job description

Document listing major responsibilities and tasks of a job

4

Job analysis

Process of determining critical components of a job for selecting, training, and rewarding personel

5

Ways to recruit

News paper
Colleges and programs
Ads in publications
Employment agencies
Colleagues
Supplier representatives

6

Questions that CANT be asked during interview

Maiden name
Ever arrested
If citizen
Age
Lawsuits with previous employers
Marital status
Any kids
HIV?
Disabilities
Birthplace
Credit rating
Military discharge
Requiring photo
Race
Religion
Gender

7

During reference checks

Use previous employers, associates and customers

Advise the person you've contacted that the Applicant is aware of the employment check

Assure them of strict confidentiality

8

Good orientation programs can..

Reduce start up costs
Reduce anxiety
Reduce turnover
Save employees time
Develop realistic expectations and attitudes.

9

Evaluation period

First 90 days

10

Required documentation for Termination

1. Written polices
2. Oral and written suspension before termination
3. Have an employee handbook?
4. Specific form of disciplinary action

11

Title VII of civil rights act of 1964

Outlaws discrimination of race, religion, sex, pregnancy, national origin- jurisdiction is employers with 15 or more employees.

12

Age discrimination in employment act of 1967

Can't discriminate for those over 40. For employers with 20 or more employees.

13

Equal pay act of 1963

Based on sex of worker. Employers engaged in interstate commerce, federal, state and local govts.

14

Rehabilitation act of 1973

Can't discriminate against handicaps of workers who could do the job with employer accommodation.

15

Vietnam vets readjustment act of 1974

Can't discriminate against Vietnam vets.

16

Americans with disabilities act of 1990

Can't discriminate against qualified individual with disability

17

Fair labor stAndard act
Wage and hour

Minimum wage and overtime 💰

18

Immigration reform act of 1987

Outlaws non documented people from employment

19

Bonafide occupational qualification (BFOQ)

Absolutely necessary for the job. Allowed to discriminate. Sought and granted on case by case basis

20

5 most common factors in FH employee turnover

Lack of appreciation
Failing to value employee
Paying low salary
Fail to resolve conflicts
Assigning heavy work load

21

Penepant reports that 5 years after mortuary school, graduates...

Only 50% are still working in the field

25% follow career to retirement

22

5 most important things for an employee

1. Benefits
2. Compensation
3. Feeling safe
4. Job security
5. Flexibility

23

Maslows needs

1.physiological
2. Security
3. Social
4. Esteem
5. Self actualization

Fun fact: Abraham Maslow was such a cocky dickhead that he believed he reached self actualization so he made another hierarchy (that he also achieved) so that no one could be as cool as him.

24

Theory X

Douglas McGregor

People need to be controlled because everyone hates their job and won't do it unless they're yelled at all day.

25

Theory Y

Douglas McGregor

People will work hard on their own, work is rewarding and people seek out responsibility.

26

Hertzberg two factors

INTRINSIC

Motivators.

-achievements
-recognition
-the work itself
-responsibilities
-advancement

27

Hertzberg two factors

EXTRINSIC

Hygienes

-company policy
-supervision
-salary
-interpersonal relationships
-working conditions