Ch 2_ Intro to OPMA Flashcards

(41 cards)

1
Q

what is SCMA

A

processes that move info and material to and from the operations processes where transformation occurs

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2
Q

what is operations

A

manufacutring and service processes that use an orgs resources

to

TRANSFORM INPUTES TO OUTPUTS!!!!!!

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3
Q

SOURCE MAKE DELIVER

which are operations and which are SCMA

A

SCMA: source & deliver

OP: make

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4
Q

What is OSCM

A

design,operation, and improvement of the systems that create and deliver goods and services!!!

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5
Q

WHAT are operations?

A

transforming inputs to outputs

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6
Q

examples of transformation

A

physical= manufacturing

physiological = healthcare

info= apps

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7
Q

how is mktg integrate w OPMA

A

customer service of what was promised, is related to new product development in opma

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8
Q

how is acct related to opma

A

recording actual costs vs budget, product pricing, make vs buy

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9
Q

how is HR related to OPMA

A

hiring/layoffs, training and dev programs, employee relations

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10
Q

How is FNCE related to opma

A

money required for inventory holdings/ space, equipment payback/returns

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11
Q

how is IS related to OPMA

A

functionality and reporting requirmenets, system capacity (load & users)

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12
Q

what is the triple bottom line

A

Profit (economic prosperity)
Planet (environmental stewardship)
People (social responsibility)

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13
Q

how did toyota help the foodbank

A

made the systems of getting food more streamlined, cut down wait time

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14
Q

Which functional area has largest impact on org triple bottom line

A

opma

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15
Q

is haskayne a member of the PRME?

A

yes! this is the principles for responsible managemente ducation

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16
Q

what did amazon buy and change

A

the kiva! the roombas on crack

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17
Q

whats the blockchain

A

a record of all the transactions, on a shared ledger

-computer code records relevant info

–increases ttransparency, instead of storing the data in silos, it is stored in a shared database

18
Q

how does the blockchain revolutionize supply chain

A

more accountability, everyone can see where items were sourced and improves transparency

19
Q

how is 3D printing impacting operations

A

instead of welding, and forging, 3D printing allows consumers to produce own goods

use bioplastics usually, but also being used in medicine, houses, food

20
Q

what % of the 787 dreamliner is being built outside of boeings major production facilities?

21
Q

who cut down the work week and work hours

A

henry ford and sustainability

22
Q

manufacturing vs service ops
->which one has tangibility of products

A

manufacturing

23
Q

had the manufacturing or the service sector grown in recent years?

24
Q

manufacturing vs service ops
->which one has “INVENTORY OF OUTPUT”

A

Manufacturying does, because you can mkae abunch and store it

cant store services

25
manufacturing vs service ops ->which one has Customer/Process Interaction
Service! really focused on the person to person connection (need technical and people skills) only technical skills
26
manufacturing vs service ops ->which one has market scope (global expansion)
MANUFACTURING (can ship anywhere) can only do local services
27
manufacturing vs service ops ->how is quality measuered for both
Manufacturing: objectively (because it is a good) service: subjectively (because it is a service)
28
at first, what did companies value now?
cost minimzation social responsibility
29
what is operations and supply chain strategy concerned with?
developing a long term plan to determine how to use resources, so high compatibility between resources and coporate strategy
30
developing a long term plan to determine how to use resources, so high compatibility between resources and coporate strategy
OPERATIONS AND SUPPLY CHAIN STRATEGY
31
7 opma strategies
cost quality delivery flexibility service environmentalism social responsibilty
32
How is value measured in opma
performance (quality, delivery, flexibility, service, environmentalism, social responsiblity) divided by cost performance/cost
33
newsest operations and supply chain strategy
INFORMATION ACCESS for customers -order tracking -childcare webcam -using blockchain for transparency
34
7 OSCM strategies -> ?
Decision areas
35
2 types of decision areas
Strucutral/Tangible -capacity -distribution -facilities -process tech -vertical integration (make goods or buy goods?) infrstructural/Intangible -HR -R&D -Org structure (Centralized or decentralized) -Planning & Control (build to stock or make to order) -Supplier relationships
36
Is it riskier to use a global supply chain or national one
choosing a global supply chain=more risk (unexpected events can create scma disruptions)
37
4 aspects of risk management framework
1) identify potential disruption sources 2) asses the potential risk (probability*impact) 3) develop plans to mitigate risk 4) develop contingency plans (if risk occurs)
38
contnigency plan from a ... natural disaster
multiple regions of goods sourcing
39
contnigency plan from a ... supplier strike
multiple suppliers
40
what is the contnigency plan from a logisitcs failure
safety stock
41