Ch 3 Flashcards
(39 cards)
Introduction Ch 3 p42
Fire officer responsible for managing work unit within the FD
Introduction Ch 3 p42
most duties consist of … admin work related to work group, assigned eq, physical facility.
Ch 3 p42 Fire officer 1
> Most important tasks for new officer (4):
shift report, notifications, decision making, problem solving
Ch 3 p42 Fire officer 1
> Beginning shift report (3 ways to send it):
electronic, paper, verbal and sent within the first 15 min of shift start
Ch 3 p43 Fire officer 1
> Beginning shift report:
location and condition of trucks or rolling stock and MUST KNOW info that takes priority
Ch 3 p44
2nd most important issue is to notify super of: injuries, exposure etc.
Ch 3 p44
> Decision Mking and Problem Solving
Both equally important.
Ch 3 p44
> Decision Mking and Problem Solving
Chiefs want their officers to make decisions and use the Chiefs for consultations.
Ch 4 p62
> Comm Process (what are the 5 steps)
Message Sender Medium/ Method (audio) Receiver Feedback
Ch 4 p62
> Comm Process: Confirming Message is Received
Sender confirms message is received when receiver gives feedback showing he understands
Ch 4 p63
> Active Listening
Face to Face, good eye contact, posture, verbal responses is…. ACTIVE LISTENING
Ch 4 p64
> Active Listening
Used to solve issues: Don’t ASSUME, INTERRUPT or REACT QUICKLY.
What is the need?
Look for true reason the person needs you
Ch 4 p65
> Ensure Accuracy when it comes to Rumors
Rumors: Ensure people have the correct info….rumor control.
Ch 4 p65
> Keep Super updated on these 3 things:
- Progress toward performance goals & project objectives
- Controversy
- Attitudes and Morale
Ch 4 p65
> Grapevine is caused by….
inaccurate information from the dept
Ch 4 p67
> Figure 4-3
Emergency comm requires a direct approach
Ch 3 p42
> Fire Officer Tasks: 1st Most Important -
Report is given within 15 min of starting shift
Ch 3 p42
> Fire Officer Tasks for Large FD:
Large FD report to ADMIN Fire Officers, they are either Batt Chiefs or DC’s.
Ch 3 p44
> Fire Officer Tasks: 2nd Most Important is:
Second most important issue with Admin Officers is prompt NOTIFICATION of important stuff…injury or exposures etc..
Ch 3 p44
> Fire Officer Tasks that are 3rd & 4th Most Important:
Third and fourth issue from Admin Officers is that:
Decision making and problem solving are of equal importance.
Ch 3 p45
> 4 FF Transitions, from FF to Officer are:
FF transitions 4x in a career 1 - Probation 2 - Promotion/Officer 3 - Chief Officer 4 - Retirement
Ch 3 p46
> Jimmy Page’s “Effective Company Command” is divided into 3 roles:
James Page’s “Effective Company Command” divides it into 3 roles:
- Supervisor: Unpopular orders & directives
- Commander: Command in a Clear Calm Concise manner on scene. Size up must be same with organizations requirements & IMS
- Trainer: Fire Officer must ensure FFs are confident and competent
Ch 3 p46
> As a Supervisor you are “what” for the Fire Chief:
The official representative of the Fire Chief
Ch 3 p46
> Supervisor:
Unpopular Orders/Directives means to do what?
determine the history behind the order which helps the officer put the directive in perspective cause he didn’t agree with it to begin with.
