CH 3 - Values, attitude, culture Flashcards
value
Specify a mode of conduct or state of existence that is personally or socially preferable
attitude
- Positive / negative feelings about object, people, event to predict behaviour
CAB Model
cognitive (beliefs) -> Affective (mood, emotions) -> Behavior (action taken)
Rokearch Values
Terminal Values
- the end state (ex. prosperity, freedom, content)
Instrumental Value
- desirable behaviour to reach terminal values
- ex- hardworking, trustworthy
Cultural Values
shared knowledge, value that define ethic groups
Iceberg Metaphor
- Easy to see and adapt to
OR
-Hard to see and adapt (hard to forgive)
Kruger Effect
- has to know something before you know that you need to improve
Hofstede Assessing cultures (6)
- Individualism / Collectivism
- Power distance
- LT / ST
- Masculinity / Femininity
- Uncertainty Avoidance (ambiguity tolerance )
- Indulgent / Restraint
Cultural Continuum
- scale between hofsted’s values
- cultures that are 1closer to each other have less issues
Job Satisfaction
- positive feeling about a job
- JS = increased OCB and decreased CWB, but not necessarily productivity or performance.
Responses to Job Dissatisfaction
- exit -
2 voice
3 neglect
4 loyal - or passive
Depends on active or passive, and if Constructive or Destructive
Organizational Commitment factors (3)
- affective commitment - want to stay
2 normative commitment - should stay - continuance commitment - need to stay
-increased commitment = increased performance, OCB
Pay incentive
is a motivator to a extent but doesn’t always lead to satisfaction.
Job Satisfies
- meaningful work
- increased core evaluation
- feedback
- job involvement
- psych empowerment
- employer engagement
