Ch. 4

Question 1

Agile method

Answer 1

Focuses on the delivery of incremental changes to software products in response to the evolving needs of users.

Question 2

Automation

Answer 2

Refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention.

Question 3

Continual improvement

Answer 3

An ongoing organizational activity of continuous re-evaluation performed at all organizational levels to ensure that performance continually meets stakeholders’ expectations.

Question 4

Customer experience

Answer 4

Represents the entirety of interactions between a customer and a service provider organization.

Question 5

Demand

Answer 5

The need or desire for products and services among the organization’s internal or external consumers.

Question 6

Governing body

Answer 6

A person or group who is accountable at the highest level for the performance and compliance of the organization.

Question 7

Guiding principle

Answer 7

A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

Question 8

Opportunity

Answer 8

An option or possibility to add value for stakeholders or otherwise improve the organization.

Question 9

Organizational agility

Answer 9

The ability of an organization to move and adapt quickly, flexibly, and decisively to support internal changes.

Question 10

Organizational resilience

Answer 10

The ability of an organization to anticipate, prepare for, respond to, and adapt to incremental changes and sudden disruptions as external conditions change.