ch 6

Question 1

Process of coordinating ppl and other resources to achive the goals of an organizaition

Answer 1

Management

Question 2

Most orgs make use of 4 kinds of resources to meet org goals:

Answer 2

1.Material resources
2.Human resources
3.Financial resources
4.Informational resources

Question 3

the tangible physical resources an org uses

Answer 3

Material resources

Question 4

People

Answer 4

Human resources

Question 5

Funds an org uses to meet its obligations to investors and creditors

Answer 5

financial resources

Question 6

Informational resources

Question 7

Establishing org goals and deciding how to accomplish them

Answer 7

Planning

Question 8

A statement of the basic purpose that makes an org diff from others

Answer 8

Mission

Question 9

Identification and evaluation of a firm’s strengths, weaknesses, opportunities, and threats.

Answer 9

SWOT analysis

Question 10

firms favorable characteristics and core competencies - approaches and processes that a company performs well that may give it an advantage over its competitors

Answer 10

Strengths

Question 11

Internal limitations a company faces in developing or implementing plans

Answer 11

Weaknesses

Question 12

Favorable conditions in the environment that could benefit the org of properly executed

Answer 12

opportunities

Question 13

Conditions or barrier that may prevent the firm from reaching its objective

Answer 13

Threats

Question 14

Outline of the action by which an org intends to accomplish its goals and objectives

Answer 14

Plan

Question 15

Strategic Plan
Tactical Plan
Operational Plan
contingency plan

Answer 15

Types of plans

Question 16

Strategic Plan

Answer 16

Orgs broadest plan, dev as a guide for major policy setting and decision making

Question 17

Smaller-scale plan dev to implement a strategy

Answer 17

Tactical plan

Question 18

Type of plan designed to implement tactical plans

Answer 18

operational plan

Question 19

A plan that outlines alternative courses of action that may be takes if org other plans are disrupted or become ineffective

Answer 19

Contingency plan

Question 20

The grouping of resources and activities to accomplish some end result in an efficient and effective manner

Answer 20

organizing

Question 21

Process of evaluating and regulating ongoing activities to ensure that goals are achieved

Answer 21

controlling

Question 22

-the control function includes 3 steps:
-Setting standards
Ex: establishes a goal of increasing profits by 12 percent
-Measuring actual performance
Ex: Southwest’s management will monitor its profit on a monthly basis to ensure success
-Taking corrective action
Ex: After 3 mths management finds that prof have only increased by 1%, thus corrective action must take place

Answer 22

Controlling ongoing activities

Question 23

-An upper-level exec who guides and controls the overall fortunes of an org.
-Generally responsible for dev the orgs mission
-Determines the firm’s strategy
-Common titles: president, vice president, chief exec

Answer 23

top manager

Question 24

a manager who implements the strategy and major policies dev by top management
-Develops tactical and operational plans
-Coordinates, and supervises the activities of first-line managers

Answer 24

Middle manager

Question 25

A manager who coordinates and supervises the activities of operating employees -spends most time working with and motivating employees, answering questions and solving day-to-day probs

Answer 25

First-line manager

Question 26

Manager who is primarily responsible for an orgs financial resources

Answer 26

Financial manager

Question 27

A manager who manages the systems that convert resources into goods and services

Answer 27

Operations manager

Question 28

The manager who responsible for facilitating the exchange of prod between an organization and its customers or clients

Answer 28

marketing manager

Question 29

- A person charged with managing an org human resource programs

Answer 29

Human resources manager

Question 29

manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership

Answer 29

Administrative Manager

Question 29

Analytical Skills Interpersonal Skills Conceptual Skills Communication Skills technical Skills

Answer 29

Key management Skills

Question 30

-Ability to think in abstract terms -manager understands how the various parts of an org or idea can fit together

Answer 30

Conceptual Skills

Question 31

the ability to deal effectively with other people Ex: -relate to people -Understand their needs and motives -Show genuine compassion

Answer 31

Interpersonal skills

Question 32

-Ability to speak, listen and write effectively -Oral Communication skills are used when a manager makes sales presentations, conducts interviews, and holds press conf -Written communication skills are important to prepare letters, emails, memos, sales reports, and other written documents.

Answer 32

Communication skills

Question 33

-Ability to influence other -Strives for voluntary cooperation, whereas a manager may have to depend on coercion to change employee behavior

Answer 33

Leadership

Question 34

Have: -Legitimate power of position -Authority within an org to influence others to work toward an orgs objectives.

Answer 34

Formal leaders

Question 35

Do not have the authority to influence others to work towards the orgs objectives May or may not exert their influence in support of the org

Answer 35

Informal Leaders

Question 36

-Ability to grant rewards or impose punishments -Possession of expert knowledge -Personal attraction or charisma

Answer 36

-Both forms of leadership make use of several kinds of power:

Question 37

Personality-based leadership style in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all stakeholders

Answer 37

Entrepreneurial leadership

Question 38

Effective Managerial leadership style

Answer 38

-No best managerial leadership, most effective style depends on the right balance between; -interaction among employees -Characteristics of the work situation -Managers personality

Question 39

-the discrepancy between an actual condition and the desired condition (can be positive) -Effective managers clarify situations, examine the causes of probs, and consider how individual behaviors and values affect the way problems or opportunities are defined

Answer 39

problem

Question 40

Coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement

Answer 40

Total quality management

Question 41

Process of evaluating the prod, processes, or management practices of another organization that is superior in some way in order to improve quality

Answer 41

benchmarking