Ch 6. Human Resources

Question 1

In the legal sense, reverse discrimination ____. (82)

Answer 1

does not exist

Question 2

Studies have shown that, to compensate for leave in traditional sick/annual/IOJ leave provisions, up to ____ additional personnel must be hired. (87)

Answer 2

20%

Question 3

Firefighters ranked number __ in job satisfaction. (79)

Answer 3

2

Question 4

The personnel costs for a 4 man engine company are more than ___ times the cost of the capital items need to respond to emergency incidents. (80)

Answer 4

3

Question 5

____ rules are legally adopted by the jurisdiction and contain provisions for employee pay, benefits, discipline, and job descriptions. (80)

Answer 5

Merit

Question 6

People from diverse backgrounds bring ___ to their roles. (80)

Answer 6

diverse values and experiences

Question 7

Many FES departments use ___ as their benchmark for diversity goals. (81)

Answer 7

the diversity of the municipality

Question 8

It may be better to use a larger area to represent the region where potential new members are recruited [than just the municipality]. The minimum area should be ____; larger departments might use several. (81)

Answer 8

a county

Question 9

Many agencies have started offering ____ to educate employees to be aware of personal differences. This training works to achieve social harmony among a group that may have little in common. (82)

Answer 9

sensitivity training

Question 10

Individuals who feel ____ could become less motivated on the job, and may show evidence of carelessness resulting in accidents. (82)

Answer 10

alienated

Question 11

The public can more easily relate to a workforce that is representative of ___. (83)

Answer 11

their society

Question 12

____ provides a broader perspective in organizational problem solving. (83)

Answer 12

diversity

Question 13

Acceptance of the new diversity of employees must be supported by ____ for job competencies. (83)

Answer 13

minimum standards

Question 14

It is ____ to hire or accept members into FES organizations who are not capable of performing critical job competencies. (83)

Answer 14

unethical

Question 15

Diversity should never com from ____. Rather it should come from actively recruiting qualified men and women candidates from all racial and ethnic backgrounds for carerrs in the fire service. (83)

Answer 15

lowering validated entry standards

Question 16

____ are allowed only when a court has ordered a remedy to a proved discrimination practice. (83)

Answer 16

Quotas

Question 17

2 aspects of legal issues that affect FES:

Answer 17

1) Recruitment and retention of members

2) emergency operations

Question 18

Several acts of congress have been based on the ___ and ___ amendments to the US Constitution guaranteeing equal treatment or protection against discrimination based on race, religion, gender, or national origin. These acts are generally referred to as ____. (85)

Answer 18

13th and 14th; civil rights acts

Question 19

____ plans can be used if they are designed to encourage and attract underrepresented groups to apply for employment or membership or pursue promotional opportunities. (85)

Answer 19

Affirmative action

Question 20

___ provides civil rights protection to people with disabilities and guarantees equal opportunity in employment, public accomodations, transportation, government services and telecommunications. (85)

Answer 20

The Americans with Disabilities Act (ADA)

Question 21

The ADA is enforced by ___. (85)

Answer 21

the Equal Employment Opportunity Commission (EEOC)

Question 22

The ADA is designed to protects individuals from discrimination based on a disability that ____. (85)

Answer 22

substantially limits a major life activity

Question 23

Employers must make a ____ for a mental or physical disability of an individual, unless it ____. (85)

Answer 23

reasonable accommodation; would pose unde hardship on the employer’s operation.

Question 24

If standards for job performance are based on ___, they are acceptable and legally defensible . (85)

Answer 24

verifiable requirements

Question 25

Employees heal faster if they believe they are ____. (86)

Answer 25

valued and missed

Question 26

The important point [of light duty assignments] is to get the employee ____. (86)

Answer 26

back in uniform and back to work as soon as possible

Question 27

The department can order a pregnant employee to take a job performance test or be evaluated by the department's physician at the beginning of ____ trimester and earlier if there are any medical complications or observations of substandard job performance. (87)

Answer 27

third

Question 28

The supreme court has held that the well-being of the fetus is the concern ____. (87)

Answer 28

only of the woman

Question 29

Studies have shown that up to ____ additional personnel must be hired to compensate for leave in traditional sick, annual, and IOJ leave provisions. (87)

Answer 29

20%

Question 30

FMLA mandates that employees with more than ___ employees must offer up to ___ weeks of unpaid leave per year for family responsibilities. (87)

Answer 30

50; 12

Question 31

The administrator should be aware of 2 types of sexual harassment:

Answer 31

1) quid pro quo | 2) hostile work environment

Question 32

The government has a legitimate interest in promoting the trust of the public in the services it provides. Therefore, unsubstantiated public statements can be handled as ___. (90)

Answer 32

insubordination

Question 33

Psychologists recommend that the best method of reducing worker complaints is to ____. (90)

Answer 33

create a safe, respectful and productive workplace

Question 34

Public sector employees have "____" in their jobs requiring the employer to use due process in disciplinary procedures to separate an employee. (90)

Answer 34

Property interests

Question 35

The first step to ensure that discipline is fair is to make sure written policies and standard operating procedures (SOPs) include ___. (90)

Answer 35

a listing of potential inappropriate behaviors and performance standards

Question 36

____ to inform all members of inappropriate behaviors and minimum performance standards is mandatory. (91)

Answer 36

An ongoing training program

Question 37

A probationary member need not be told the reason for termination; the administration can simply state ___. (91)

Answer 37

that the new member has not satisfactorily completed the probationary period

Question 38

Everyone (except ____) has a right to respond to their accusers and have competent representation in the administrative process leading to termination. (91)

Answer 38

the probationary member

Question 39

In the situation of a voluntary termination (the employee quits), the supervisor should gather as much information about the member's motivation as possible through ____. (91)

Answer 39

an exit survey

Question 40

The objective [of the exit survey] is to uncover any issues that could later support a legal claim of ____ by the member. (91-92)

Answer 40

discrimination

Question 41

____ is a legal term indicating that the member was somehow convinced to resign because of intolerable working conditions. (92)

Answer 41

Constructive discharge

Question 42

A job analysis is a common method of defining ____. (92)

Answer 42

job requirements

Question 43

The effort to create a job analysis should start with ____. (92)

Answer 43

review of a standard, such as NFPA 1001

Question 44

[While creating a job analysis], after the basic research is complete, the information should be consolidated into one comprehensive ____. (93)

Answer 44

job description

Question 45

To reward competent members, the FES organization could use a three-tier promotion system for firefighters: (94)

Answer 45

1) recruit 2) firefighter 3) senior firefighter

Question 46

The National EMS Education and Practice Blueprint has established four levels of EMS providers: (94)

Answer 46

1) Emergency Responder 2) EMT-Basic 3) EMT-Intermediate 4) EMT-Paramedic

Question 47

____ are often police officers who are trained to carry and use AEDs. requires 48-60 hours of training. (94)

Answer 47

Emergency Medical Responders (emergency responders)

Question 48

____ is the minimum licensure level for personnel transporting patients in ambulances. They provide basic emergency care interventions and require 150-190 hours of training. (94)

Answer 48

EMT (EMT-Basic)

Question 49

____ provide limited advanced emergency medical care and require 150-190 hours of training. (94)

Answer 49

Advanced EMT (EMT-Intermediate)

Question 50

_____'s primary focus is to provide advanced emergency medical care. their scope of practice includes basic and advanced skills including invasiver and pharmacological interventions. they provide a large portion of prehospital care. requires 1,000-1,200 hours of training.

Answer 50

Paramedic (EMT-Paramedic)

Question 51

departments prefer to train their own recruits so they can ___ (95)

Answer 51

impart their organizational culture and the specifics of their department to the recruit firefighters.

Question 52

This process allows for the fair resolution of misunderstandings of the contract or an appeal process for disciplinary actions. (96-97)

Answer 52

Grievances

Question 53

Most courts will not overturn a ___, especially if the process ends at binding arbitration. (97)

Answer 53

Grievance procedure

Question 54

The result of an arbitrated grievance can ____ that is very hard to change in the future. (97)

Answer 54

set a precedent

Question 55

____ focus on basic interest, mutually satisfying options, and fair standards that typically result in a wise and acceptable agreement. (97)

Answer 55

principled negotiation methods

Question 56

The two areas, when accomplished, seem to produce a motivated member: (97)

Answer 56

1) beneits (hygiene factors) | 2) pride (motivators)

Question 57

___ factors tend to be more important to the individual than ___. (97)

Answer 57

Pride factors tend to be more important to the individual than benefits.

Question 58

A ___ not only creates loyal and motivated members, but it may also lead to fewer disciplinary problems. (97)

Answer 58

rigorous training program

Question 59

According to the NFPA, combination departments make up ___ of all departments and protect ___ of the US population. (98)

Answer 59

24%; 33%

Question 60

Many career stations are allowed to ____, which increases the pride and morale of the members. (99)

Answer 60

create a logo for their company

Question 61

[Regarding personnel conflicts] remember: ____=____=____=____

Answer 61

Pride = Loyalty = Good Morale = Retention