Ch 7 Ecommerce

Question 1

how does ecommerce impact business

Answer 1

1. expand orgs reach
2. easy to start your own business
3. remove barriers

Question 2

Ebusiness

Answer 2

broader than ecommerce, includes servicing customers, collaborating w other businesses, performing transactions within an org

Question 3

Ecommerce

Answer 3

process of buying selling exchanging g/s through computer networks

Question 4

brick and mortar

Answer 4

purely physical

Question 5

virtual

Answer 5

purely ecommerce

Question 6

clicks and mortar

Answer 6

mix of ecommerce and also store, primary physical

Question 7

7 types of ecommerce

Answer 7

B2C
B2B
C2C
B2E
E govt (g2c or g2b)
M-commerce
Social commerce
conversational commerce

Question 8

B2BC

Answer 8

both seller and buyer are businesses, this creates most of the EC volume

Question 9

B2C

Answer 9

sellers are orgs and buyers are consumers

Question 10

C2C

Answer 10

consumer to consumer- kijiji

Question 11

B2E

Answer 11

business selling internally to emloyee
-> buying discounted stuff as an employee

Question 12

e govt

Answer 12

using internel tech to deliver info and public services to citizens (G2C) or businesses (G2B)

Question 13

MOBILE COMMERCE

Answer 13

e-commerce conducted wirelessly (using cell phones to shop internet)

Question 14

social commerce

Answer 14

delivering commerce throuhg social computing

Question 15

conversational commerce

Answer 15

electronic commerce using messaging and chat apps

Question 16

e commerce mechanisms
-e catalogues
-e auctions
-e-storefrotns
-e-malls
-e marketplaces

Answer 16

e catalogue: product database (searching for goods to shop)

e auction: competitiive buying and selling process using bidding

e storefront: one store

emall: collection of individual shops under one internet address

e marketplace: B2B e-COMMERCE

Question 17

2 types of e-auctions

Answer 17

forward auctions: sellers get bids from many buyers, highest wins (eBay)

reverse auction: buyer wants to get a service or product, requests a quotation, and suppliers bid

Question 18

e storefront vs e marketplace

Answer 18

storefront: represents one store
marketplace: virtual market, many sellers

Question 19

why are elctronic pay mechanisms needed

Answer 19

cuz a lot of businesses cant use cards esp b2b

1. electronic cheques
2. electronic cards(e credit card or e debit card (b2c shopping online); equivalent for b2b is a purchasing card; STORED VALUE MONEY CARDS; EMV SMART CARDS
3. digital online payments (use a “payment gateway”= paypal)

Question 20

limitiations of EC

Answer 20

1. lack of universal standards
2. developing countries cant

Question 21

7.1 table

Question 22

what is more complex b2b or b2c in ec

Answer 22

b2c

Question 23

e retailing

Answer 23

direct sale of g/s thorugh e-storefronts and e-malls

Question 24

what is an online service

Answer 24

like customers selling stuff online

Question 25

what is disintermediation

Answer 25

an ongoging goal of online service industries, this is about removing middle men

Question 26

when is intermediation in online servicees good

Answer 26

when there are a humongous amount of participants (job searches), and when info being exchanged is complex (tradings tocks)

Question 27

types of adblockers

Answer 27

-blocks all ads -ad blocks for profit -ad blockers that collect data - adblockers using freemium -ad bloks pre installed w operating systems (to protect the users at the most basic level)

Question 28

issues in e-tailing: 1. channel condlict 2. order fulfilment 3. personalized prciing

Answer 28

channel conflict: conflict for a store of which channel to sell from (think: walmart wants u in store) order fulfilment: lots of steps and this is hard to do fast personalized pricing: customers like standard pricing, but merchants want personalized pricing (so they get the max of what a customer is willing to pay)

Question 29

3 typess of b2b 1. sell side marketplaces 2. buy side marketplaces 3. electronic exchanges

Answer 29

1.similar to b2c (catalogues and all) but both r businesses, there is auctioning, manufacturers, distributors and retailers all use this 2. about PROCUREMENT, reverse auctions, group purchasing from suppliers 3. public marketplace where parties can connect, then move to a private place THREE SUBTYPES -Vertical: buyers and sellers from same industry -Horizontal: b & s from many industries -Functional: temporary services (extra help, temporary offices etc)

Question 30

2 main ethical isues of EC

Answer 30

1. pricavy 2. job loss

Question 31

legal and ethical issues in EC

Answer 31

FRAUD DOMAIN NAMES (competiiton) Cybersquatting (registering names to profit off of someonelse) Taxes and other fees (hard to tax when business is intl) Copyright (IP rights violations)

Question 32

benefits of ecommerce

Answer 32

- naitonal and intl markets are more accessible -lower costs of processing, distributing, and retreving information -provides access to a vast number if products and servies 24/7 -deliver info, servixes, and products to people in cities, rural areas, developing countries

Question 33

what are B2C e-commerce

Answer 33

1. electronic retailing 2. electronic sotrefront 3. e mall

Question 34

online service industries

Answer 34

-disintermediation -fintech -oonline securities trading -the online job market -travel services -online advertising

Question 35

issues in E-Tailing

Answer 35

1. channel conflict and multichanneling 2. o rder fulfillment 3. personalized pricing

Question 36

sell side marketplace

Answer 36

1. forward auctions 2. electronic catalogues 3. third party auction sites

Question 37

buy side marketplace

Answer 37

1. procurement 2. purchasing 3. reverse auction 4. e-procurement 5. group purchasing

Question 38

electronic exchanges

Answer 38

1. private exchanges 2. three basic types of public exchanges -vertical exchanges -hortizontal exchanges -functional exchanges

Question 39

ethical issues from e commerce

Answer 39

-threats to privacy -potential job loss

Question 40

legal and ethical issues specific to e commerce

Answer 40

-fraud on the internet -domain names -cybersquatting -taxes and other fees -copyright