Ch. 8 Communication

Question 1

Communications

Answer 1

The evoking of a shared or common meaning in another person.

Question 2

Interpersonal Communication

Answer 2

Communication between two or more people in an organization.

Question 3

Communicator

Answer 3

The person originating a message.

Question 4

Encode

Answer 4

To convert information into a form that may be transmitted.

Question 5

Message

Answer 5

The thoughts and feelings that the communicator is attempting to elicit in the receiver.

Question 6

Transmit

Answer 6

The way that an encoded message is conveyed to another.

Question 7

Receiver

Answer 7

The person receiving a message.

Question 8

Decode

Answer 8

To interpret a message that has been received.

Question 9

Feedback

Answer 9

Information fed back that completes two-way communication.

Question 10

Language

Answer 10

The words, their pronunciation, and the methods of combining them used and understood by a group of people.

Question 11

Data

Answer 11

Uninterpreted and unanalyzed facts.

Question 12

Information

Answer 12

Data that have been interpreted, analyzed, and have meaning to a user.

Question 13

Richness

Answer 13

The ability of a medium or channel to elicit or evoke meaning in the receiver.

Question 14

Reflective Listening

Answer 14

A skill intended to help the receiver and communicator clearly and fully understand the message sent.

Question 15

Two-way Communication

Answer 15

A form of communication in which the communicator and receiver interact.

Question 16

One-way Communication

Answer 16

Communication in which a person sends a message to another person and no feedback, questions, or interaction follows.

Question 17

Barriers to Communication

Answer 17

Aspects of the communication content and context that can impair effective communication in a workplace.

Question 18

Gateways to Communication

Answer 18

Pathways through barriers to communication and antidotes to communication problems.

Question 19

Information Overload

Answer 19

When information provided exceeds our limited capacity for absorbing, sorting, and using it.

Question 20

Culture

Answer 20

The pattern of values, beliefs, and behaviours shared by a group.

Question 21

Ethnocentricity

Answer 21

The habit of judging other cultures by the standards of our own.

Question 22

Jargon

Answer 22

Refers to words or expressions used by a group that have special or unique meanings.

Question 23

Defensive Communication

Answer 23

Communication that can be aggressive, attacking, and angry, or passive and withdrawing.

Question 24

Non-defensive Communication

Answer 24

Communication that is assertive, direct, and powerful.

Question 25

Subordinate Defensiveness

Answer 25

Characterized by meek, submissive, and passive behaviour.

Question 26

Dominant Defensiveness

Answer 26

Characterized by aggressive and offensive behaviour.

Question 27

Passive-aggressive Behaviour

Answer 27

Defensive behaviour that begins as subordinate defensiveness, but ends as dominant defensiveness.

Question 28

Power Play

Answer 28

Manipulating others through direct use of power.

Question 29

Labelling

Answer 29

Using labels out of context to affect how another is perceived.

Question 30

Misleading

Answer 30

Deliberately providing inaccurate information in order to manipulate.

Question 31

Hostile Jokes

Answer 31

Passive-aggressive tactic used to mask aggression.

Question 32

Nonverbal Communication

Answer 32

All elements of communication that do not involve words.

Question 33

Kinesics

Answer 33

The study of gestures, facial expressions, head movement, eye contact, and posture.

Question 34

Paralanguage

Answer 34

nonverbal variations in speech, such as pitch, volume, tempo, and tone.

Question 35

Proxemics

Answer 35

The study of an individual’s use of space in communication.

Question 36

Digital Native

Answer 36

Someone who has grown up in a digitally connected world

Question 37

Echo Chamber

Answer 37

When individuals consume digital content that conforms to their already-held opinions.

Question 38

Trolling

Answer 38

Posting deliberately provocative material with the aim of eliciting a negative response.

Question 39

Flaming

Answer 39

Making excessively rude or provocative comments through digital communication.

Question 40

Information Communication Technology

Answer 40

Technologies, such as e-mail, voice mail, teleconferencing, and wireless access, which are used for interpersonal communication.

Question 41

Asynchronous

Answer 41

Not coordinated in time.