Ch 9 Decison Making And Creativity Flashcards Preview

Organizational Behavior > Ch 9 Decison Making And Creativity > Flashcards

Flashcards in Ch 9 Decison Making And Creativity Deck (16)
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1
Q

Programmed decision

A

Implement soultions that have already been determined by past experience of the problem at hand

2
Q

Non-programmed decisions

A

Created to deal specifically with problems at hand

3
Q

Crisis decision

A

Unexpected problem that leads to disaster if not resolved quickly and appropriately

4
Q

Certain environment

A

Provide full info on expected results for decision making alternatives

5
Q

Risk environment

A

Provides probability regarding expected results for decision making alternatives

6
Q

Uncertain environment

A

Provides no info to predict expected results

7
Q

Classical decision making model

A

Views decision makers as acting in world of complete certainty

8
Q

Behavioral decision making model

A

Views decision makers as acting only in terms of what they perceive about give situation

9
Q

Heuristics

A

Rule of thumb for making decisions

10
Q

Availability heuristics

A

Bases decisions on recent events relating to situation at hand

11
Q

Representativeness heuristics

A

Bases on similarities btw situation at hand and stereotypes of similar occurrences

12
Q

Anchoring and adjustment heuristics

A

Bases in incremental adjustments to initial value determined by historical precedent or some reference point

13
Q

Confirmation error

A

Tendency to seek confirmation for what is already thought to be true and not search for disconfirm inch info

14
Q

Hindsight trap

A

Overestimate degree which an event that has already taken place could have been predicted

15
Q

Decision making

A

Process of choosing course of action for dealing with problem or opportunity

16
Q

Escalating commitment

A

Form of decision entrapment leads people to do things that facts of situation don’t justify