Ch1

Question 1

What are the classic functions of managers?

Answer 1

Planning
organizing
leading
controlling of resources to achieve organizational goals

Question 2

What are managers actually doing? What is the manager’s role?

Answer 2

● Formal roles: Authority and status
● Interpersonal roles: Figurehead and leader
● Informational roles: Monitor and spokesperson
● Decisional roles: Entrepreneur, disturbance handler, negotiator, resource allocator

Question 3

What is a vision, a mission statement, and a strategic objective? How do they relate to each other?

Answer 3

● Vision: Inspiring long-term goal
● Mission statement: Purpose and basis for competitive advantage
● Strategic objectives: SMART goals

Question 4

What is the difference between (closed) system and open system?

Answer 4

● (Closed) System: Set of interrelated elements
● Open system: System that interacts with environment (input & output)
- Capacity for feedback (correcting errors)
- Striving for equilibrium (balance between elements)
- Adaptation (constant change)

Question 5

Draw the congruence model!

Answer 5

Question 6

Explain roughly what work, formal, people, and informal mean?

Answer 6

● Work: Characteristics of jobs
● Formal organization: Examples - structure, processes, rewards
● People: Examples - personality, skills, motivation
● Informal organization: Examples - culture, values,

Question 7

What does congruence mean?

Answer 7

Congruence = the degree to which needs, demands, goals, objectives, and/or structures of one component are consistent with those of the other

Question 8

Why do you need congruence?

Answer 8

To increase the effectiveness of an organization

Question 9

Name 8 steps to solve the congruence model

Answer 9

● Identify symptoms
● Specify input
● Identify output
● Identify problems
● Describe organizational components
● Asses congruence
● Generate hypothesis about problem causes
● Identify action steps

Question 10

Can Input (in the Congruence Model) be controlled?

Answer 10

No in short term