ch.13 conflict and stress Flashcards
(29 cards)
conflict def
A process that begins when one party perceives that another party has negatively impacted or is about to negatively affect something that the first party cares about
causes of org. conflicts
1) group identification + intergroup bias : positive views of in group, negative views of outgroup
2) interdependance: when individuals subunits are mutually dependent on each other to accomplish their own goals => need for interaction (coordinate interests) , power over the other (easy to abuse)
3) differences in power/status/culture: giving order to higher status, clash in beliefs
4) ambiguity: ambiguous goals, jurisdiction, performance criteria…
5) scarce resource: limited budget…
3 types of conflicts
relationship conflicts
task conflicts
process conflicts
relationship conflict def
concerns tensions among individuals that have to do w/ their relationships per se
ex: personnality
task conflicts def
concerns disagreements about the nature of the work to be done
ex: difference opinion on goals
process conflicts def
disagreements about how work should be organized and accomplished
ex:conflict in responsability, authority…
managing styles of conflicts
competing
avoiding
compromising
integrating/collaborating
accomodating
avoiding style def
low assertiveness, low cooperation
accommodating style def
cooperating w/ the other party’s wishes while not asserting your own
competing style def
max. assertiveness for own position + minimxe cooperativeness responses
compromise style def
combines intermediate assertiveness and cooperation
collaborativeness style def
hope that integrative agreement occurs that fully satisfies the interest of both
- say yes: show respect, willingness to go along w/ new ideas
- need to follow the other’s person lead, avoid competing, commit
- contribute something: bring something to the table
- make the other looks good
model of stress episode
learn graph
stressors def
environmental events/conditions that have the potential to induce stress
stress def
psychological reaction to the demands inherent in a stressor that has the potential to make someone feel tense/anxious
stress reaction def
behavioural, psychological, physiological consequences of stress (passive response or active response)
stressors
personality often determines the extent to which a potential stressor becomes a real stressor
all employees:
- conflict
- work-family conflict
- job insecurity/change
- role ambiguity
- techno stressors
- sexual harassment
boundary roles:
- role conflict
- emotional labour
exec/managers:
- heavy workload
- heavy responsabilities
operative employees:
- poor physical conditions
- poor job designs
stress
not intrisically bad => moderate levels can provide an appropriate level of stimulation
problem: increase the level of tensions + anxiety
stress reaction
dealing directly w/ the stressor has more potential for effectiveness because the chances of the stress episode being terminated are increasing
personnality and stress
- personnality can affect both the extent to whcih potential stressors are perceived as stressful + the types of stress reactions that occur
3 key personnality traits:
- locus of control
- type a behaviour pattern: type A tend to be agressive/ ambitious
- negative affectivity: propensity to see things negative
org. strategies to manage stress
- personal + org. strategies to manager stress => either reduce demand or increase resources
- job redesign
- “family friendly” human ressources policies
- stress mgmt programs
- work life balance, fitness, wellness programs
negotiation def
a decision making process among interdependent parties who do not share identical preferences
negotiations are about
1) possible agreements
2) understanding the other parties
3) persuasion
influence strategies in negotiations
-sympathy
- threat/pressure
- rewards
- ingratiation
- personal appeal
- rational persuasion
