Ch.3 Process Choice & Layout Decisions Flashcards

1
Q

2 Reasons why Manufacturing/Srv Processes are important

A
  1. They are Expensive & Far Reaching
  2. Diff. Process Decisions have different +/-
    manager choose to support business strategy & targeted Cx needs
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

3 General Principals to select/implement manufacturing process

A
  1. Equip/ Ppl/ Facility/ Phycical Layout/ Info Sys
  2. Diff. Mfg. Processes
    have diff. +/- in making
    large/small volumes of items
  3. Might require Diff. Types of Mfg. Processes/ Sites/ Org. in SC
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Highly Automated Batch Processes that ↓Cost of making groups of products

A

Flexible Manufacturing Systems
FMSs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

4 Questions to ask when selecting manufacturing process

A
  1. Physical Req. of the Product?
  2. How Similar to one another the products made?
  3. Production Volumes?
  4. Where is Customization in Value Chain?
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A Paced Manufacturing Process for producing a narrow range of Standard Items

A

Production Line

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

A Type of Layout where resources are arranged sequentially, according to paced steps to make a product

A

Product-Based Layout

best for high-volume standardized production

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

A Type of Layout where resources are grouped by function

A

Functional Layout

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q
  • Time btw Completions of Successive Units
  • Total elapsed time to complete a business process
A

Cycle Time
a.k.a.
Throughput Time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Characteristics of Production Lines

A
  1. Follow Product-Based Layout
  2. Predetermined Pace to move thru Production Line
  3. Suit for High-Volume Production of similar attributes products

e.g. auto assembly line

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

2 Drawbacks of Production Lines

A
  1. High Volumes are required to justify investment in equipment & labour
  2. Inflexible for product characteristics
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

5 Classic Manufacturing Processes

A
  1. Production Lines
  2. Continuous Flow Processes
  3. Job Shops
  4. Batch Manufacturing
  5. Fixed-Position Layout

JCBPF

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

A Type of Mfg. Process that
- produces Highly Standardized products
- Tightly linked/paced steps
- Form of product can’t break into discrete units

A

Continuous Flow Processes

closely resemble Product Lines
*e.g. yarns/ fabrics/ food/ chemical/ oil & gas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

A Type of Mfg. Process that
- Makes Wide Variety of Highly Customized Products in Little Qty
- Uses General-Purpose Equipment & Skilled Workers
- Follows Functional Layout
- Meeting Cx’s Unique Req.

A

Job Shops

e.g. custom furniture/ specialized machine tools/ restoration/ refurbishing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

A Type of Manufacturing Process that
- Fits btw Job Shops & Lines in Production Volumes & Flexibility
- Most common process
- Steps not tightly linked as lines

A

Batch Manufacturing

e.g. Flexible Manufacturing Systems FMSs highly automated, ↓ cost to make groups of products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

A Type of Manufacturing Process that
- Fixed Position of the Product
- Material/ Equip/ Worker transported to/from the product
- Product is Bulky/ Massive/ No Movement

A

Fixed-Position Layout

e.g. ship/ construction/ bldg

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

A Type of Manufacturing Process that combines > 1 process

A

Hybrid Manufacturing Process

e.g. machining center/ group tech/ fmss

17
Q

Rank Production Volume of
Job Shop / Batch / Production Line

A

Production Line >
Batch > Job Shop

18
Q

A Manufacturing which requires Customer-Specific Input

A

Customization

19
Q

From Start to End,
list 4 Levels of Customization

A
  1. Make-to-Stock/MTS
    requires no customization
  2. Assemble-to-Order/ATO
    at very end of process
  3. Make-to-Order/MTO
    standard components which have Cx-specified configuration
  4. Engineer-to-Order/ETO
    from start for unusual req.
20
Q

Random Variability ↑
⇒ Process Productivity ↓

is the Law of __

A

Law of Variability

is relevant to customization as upstream activity is NOT affected by Cx order

21
Q

3 Dims of Services can differ & position operations

A
  1. Nature of Srv Package
    Airline vs Law firm
  2. Deg of Customization
    Oil change vs Repair
  3. Level of Cx Contact
    Mail sorting vs Therapist
22
Q

Service provided to Cx including Value-Added Physical/ Intangible Activities

A

Service Package

23
Q

↑ Mngt Attention
to Capital Expenditures/ Material $/ Tangible Assets

when ↑ Emphasis on

A

Physical Activities

e.g. airline

24
Q

↑ Critical are
Skilled Employees & firm’s Knowledge Assets
when ↑ Emphasis on

A

Intangible Activities

e.g. law firm

25
Q

When Srv Package is
1. Standardized
2. Predictable ↓/ Variable ↑

Deg of Service Customization
↑ or ↓

A
26
Q

___ Determines Front Rm / Back Rm importance in operations

A

Cx Contact

27
Q

__ allows to visualize deg of Cx Contact by laying out Cx’s Viewpoint based on
- direct interaction w/ Cx
- direct response to Cx

A

Service Blueprinting

28
Q

4 Levels of Service Blueprinting Template

A

Cx Actions
———Line of Interaction——–
Onstage Activities
direct interact w/ Cx
———Line of Visibility———
Backstage Activities
direct result of Cx
——-Line of Int. Interaction——-
Support Processes
e.g. pantry chef
facilitate onstage/backstage activities before Cx enter

29
Q

4 Layout Decision Models

A
  1. Fixed Position Layout
    resources move
  2. Product-Based Layout
    resources arranged sequentially
  3. Functional Layout
    resources grouped by function
  4. Cellular Layout
    resources for product subsets, aka product family
30
Q

A technique used in Product-Based Layout by assigning tasks to workstations to minimize workstation #s & idle time

A

Line Balancing

31
Q

Steps to calculate

  • Cycle time
  • Task time or Takt time
    (rhythm of process)
  • Idle time & % Idle
  • Efficiency Delay
A
  1. Line up stations→ ∑ req. time = CycleTime
  2. Calc. avail. prod. time
    e.g. 8h x 3600s
  3. . avail. prod. time
    TaskTime = —————–
    . req. output rate
    (round down)
  4. . CycleTime
    WorkSt. # = ————
    . TaskTime
    (round up)
  5. Form WorkSt.s (≤ TaskTime)
  6. IdleTime =
    (WorkSt.#×TaskTime)-CycleTime
  7. . IdleTime
    %ofIdle = ——————– (%)
    . WorkSt.# × TaskTime
  8. Efficiency Delay
    = 1- %ofIdle