Ch4+5

Question 1

A HR Manager

Answer 1

Coordinates all activities involved in acquiring, developing, maintaining and terminating employees from an organisations human resources.

Question 2

Employer of Choice

Answer 2

Attracts, motivates and holds onto highly motivated workers.

Question 3

Flexible Working Conditions

Answer 3

Are conditions that allow employees to balance work and family responsibilities more effectively. May take the form of flexible hours, patterns of work and location.

Question 4

Work like balance

Answer 4

Is about achieving the right amount of time for work and personal or family life. FWC may help employees achieve this.

Question 5

OH&S

Answer 5

Refer to the responsibility the employer has to ensure the workpiece is safe for employees and steps are taken to minimise harm.

Question 6

Job Security

Answer 6

Is the belief that the employee will not loose their job. It can be improved by longer term contracts, effective financial management and provide training.

Question 7

Motivation

Answer 7

Refers to the individual, internal processes that directs, energises and sustains a person’s behaviour.

Question 8

Maslow Theory believed…

Answer 8

That all people have needs to be satisfied, and that they will work towards satisfying those needs. Each level of an individual’s needs in the hierarchy of needs must be satisfied before the next level of needs.

Question 9

The 5 levels with example:

Answer 9

1. Physiological - A job and wage
2. Safety - Job Security and safe working conditions.
3. Social - Teamwork and decision making
4. Esteem - Promotion and Responsibility
5. Self-actualisation - Opportunities for advancement and personal growth

Question 10

Herberg maintained that …

Answer 10

There are environmental factors that can affect job satisfaction, but that these environmental factors alone will not motivate employees. There therefore needs to be intrinsic factors that directly motivate people to work harder.

Question 11

Examples of Herzberg

Answer 11

Hygiene Factors - Working Conditions, Job security and pay

Motivation Factors - Achievement, Recognition and Personal Development.

Question 12

Locke concluded that

Answer 12

Employees were motivated by clear,specific and challenging goals with appropriate feedback regarding their achievement.

Question 13

HR Planning is

Answer 13

The development of strategies to meet the organisations future human resource needs. HR planning involved the planning of the number of employees required, their qualifications and when and were the employees are needed.

Question 14

Job Analysis is

Answer 14

The study of an employees job in order to determine the duties performed, and the time and responsibilities involved as well as the equipment required. It examines actual job activities, working conditions and the equipment used in the job.

Question 15

Recruitment

Answer 15

Is the process of attracting qualified job applicants from which to select the most appropriate person for a specific job. It is the role of the HR to ensure that the people recruited and selected have the unique skills and attributes required by the organisation to achieve objectives.

Question 16

Induction

Answer 16

Is the process of familiarising new employees with all aspects of their new job and details of the organisation for which they will be learning. Some aspects include a tour or the organisation and meeting new colleagues.

Question 17

Training refers to the

Answer 17

Process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills.

Question 18

Development refers to

Answer 18

Activities that prepare staff to take on greater responsibility in the future.

Question 19

Recognition refers to

Answer 19

The fact than an employee has performed will. Examples include selection as staff member of the month or praise in meeting.

Question 20

Rewards are

Answer 20

Benefits given to an employee in return for their achievements in the workplace.

Question 21

Performance management focuses

Answer 21

On improving both organisational and individual performance through relating organisational performance objectives to the employee performance objectives.

Question 22

A performance appraisal is

Answer 22

The formal assessment of how efficiently and effectively an employee is performing their role in the organisation.

Question 23

360 degree feedback is

Answer 23

Having multiple appraisers (managers,co-workers, self rating) to appraise employee performance.
+ : More valid and objective, Minimises bias
- : lack of action following feedback, time consuming

Question 24

Human Resource Management is

Answer 24

The effective management of the formal relationship between employee and employer.

Question 25

An employer of choice will provide

Answer 25

Excellent and flexible conditions of employment Job security Promote work-life balance

Question 26

The benefits of employer of choice include

Answer 26

Reputation in the community Low staff turnover Reduction in costs associated with hiring and training new employees.

Question 27

Advantages and disadvantages of Internal Recruitment

Answer 27

+ Low in cost + Replacement that is familiar with its operation + Quicker adjustment to the position - Limited choice of applicants - Unsuccessful applicants may become disillusioned - No new ideas introduced

Question 28

Advantages and disadvantages of external recruitment

Answer 28

+ Larger choice of applicants + Can recruit people with fresh ideas + New approach to work, skills and abilities brought in - Time consuming and more difficult - Costly form of recruitment - Uncertain of how employees will perform

Question 29

Purpose of induction:

Answer 29

Commence the socialisation process Communicate the organisations values,beliefs and expectations Provide information about the job tasks

Question 30

Benefits of induction include:

Answer 30

Reduce stress and anxiety Build employees confidence by assisting the employs to feel part of the organisation and establish good working relations Ensure awareness of major safety polices and procedures.

Question 31

Benefits of training for the employee

Answer 31

Oppurtunity for promotion and self improvement Improved job satisfaction through better job performance Greater ability to adapt and cope with changes

Question 32

Benefits of training for the employer

Answer 32

Higher productivity through better job performance Goals and objectives are met Reduced cost due to less absenteeism, and fewer errors and accidents.

Question 33

Intrinsic Rewards

Answer 33

JOB: Promotion Responsibility ENVIRONMENT: Club membership Social activities

Question 34

Extrinsic Rewards

Answer 34

DIRECT: Wages Salary NON CASH: Individual awards Group awards INDIRECT: Company car Parking spaces Holidays

Question 35

Similarities of Maslow and Herzberg

Answer 35

Both recognise employees will continue to seek higher order needs for motivation Once their lower order needs are satisfied. Both have higher and lower level needs Both recognise that employees seek factors such as recognition, promotion etc

Question 36

Differences between Herzberg and Maslow

Answer 36

Maslow believed people progress through 5 stages of needs, satisfy one to move to the next. Herzberg doesn't have levels and suggests a balance. Maslow states lower order needs will satisfy, Herzberg claims that hygiene factors cause dissatisfaction or no dissatisfaction and will not motivate in the long term.

Question 37

Advantages of Lockes goal setting theory

Answer 37

+ the employee has clear goals to achieve and the employer has a clear way of measuring them + Allows for employee feedback improving relationship of employee and employer + Goals are challenging acting as a motivator

Question 38

Disadvantages of Lockes theory

Answer 38

- Time consuming as the manager would need to discuss and negotiate goals - May be difficult to align individual goals with organisational objectives.