Ch.7 ashley

Question 1

What is the most popular form of training?

Answer 1

on-the-job training

Question 2

What is job instruction training?

Answer 2

A formalized,structured, and systematic approach to on-the-job training that consists of four steps: preparation,instruction,performance and follow-up

Question 3

What is a performance aid?

Answer 3

A device at the job site that helps an employee perform his/her job.

Question 4

Describe job rotation

Answer 4

It is a training method in which trainees are exposed to many functions and areas within an organization.

Question 5

What is an apprenticeship?

Answer 5

Training for skill trades workers that combines on-the-job training with classroom instruction.

Question 6

Describe coaching

Answer 6

It is a training method in which a more experienced and knowledgeable person is formally called upon to help another person develop insights and techniques pertinent to the accomplishment of their job.

Question 7

What is mentoring?

Answer 7

A method in which a senior member of an organization takes a personal interest in the career of a junior employee.

Question 8

When the conversation turns to the training, the trainer needs to guarantee to the trainee that learning is possible.
T OR F

Answer 8

True.This adds to self-efficacy of the employee.

Question 9

3 phases of preparation for on-the-job training

Answer 9

1. putting the trainee at ease
2. Guaranteeing the learning
3. building interest and showing personal advantage

Question 10

the instruction step of on-the-job training involves telling,showing,explaining and demonstrating the task to the trainee.
T OR F

Answer 10

True.

Question 11

3 key factors of instruction

Answer 11

1) show the trainee how to perform the job
2) Repeat and explain key points in more detail
3) Allow the trainee to see the whole job again

Question 12

During the performance, the trainee performs the task under the trainer’s guidance and the trainer provides little to no feedback or reinforcement.

T OR F

Answer 12

False, The trainer provides feedback and reinforcement to the trainee.

Question 13

2 keys to performance

Answer 13

1) Ask the trainee to perform less difficult parts of the job (to ensure initial success)
2) Allow the trainee to perform the entire job

Question 14

What is cross training?

Answer 14

Training employees to perform each other’s jobs.

Question 15

6 benefits of apprenticeship training

Answer 15

1. Effective recruitment strategy
2. two-way skills development
3. higher-quality work
4. increased productivity
5. improved safety
6. improved company reputation

Question 16

what is career support?

Answer 16

Mentoring activities that include coaching,sponsorship,exposure,visibility,protection and the provision of challenging assignments.

Question 17

what is psychosocial support?

Answer 17

Mentoring activities that include being a friend who listens and counsels, who accepts and provides feedback, and a role model for success.

Question 18

What are the 2 major roles mentors play?

Answer 18

Career support and psychosocial support.

Question 19

mentoring has a more narrow focus than coaching

T OR F

Answer 19

true, because mentoring’s focus is on the career development of junior employees.

Question 20

Describe E-mentoring

Answer 20

Mentoring programs in which the mentor and protege communicate online.

Question 21

4 areas of concern for managers wishing to implement formal mentoring programs.

Answer 21

1. choice of mentors
2. matching mentors and proteges
3. Training
4. structuring the mentor relationship

Question 22

To be effective, mentoring programs must receive continued support from management T OR F

Answer 22

True.

Question 23

Advantages of on-the-job training

Answer 23

1. cost is much lower because no cost for training facilities,travel,accommodation.
2. Greater likelihood of the training being applied.

Question 24

Disadvantages of on-the-job training

Answer 24

1. work environment is full of distractions that can interfere with learning and training.
2. Training on in-house equipment may lead to damage to expensive equipment and potentially shut down production.
3. disruption of service or slow down of productivity
4. compromises safety of trainees learning to use equipment or dangerous chemicals.

Question 25

off-the-job training is more practical for larger groups of trainees T OR F

Answer 25

TRUE.

Question 26

when the cost of training is an issue, on-the-job training is most practical

Answer 26

true.

Question 27

The best approach to training is a blended approach that combines different methods of training.

Answer 27

true.