Change Flashcards
(12 cards)
1
Q
What are the main causes of change?
A
- developments in technology
- market changes
- consumer tastes
- legislation
- changes in the workforce
- change in the economy
2
Q
What are the different types of change?
A
- anticipated and within business control
- unanticipated but within business control
- anticipated but outside business control
- unanticipated and outside business control
3
Q
What are common forms of internal change?
A
- changes in management style
- changes in business ownership
- business size
- introduction of new technology
4
Q
What are common forms of external change?
A
- labour market
- economic conditions
- competition
- consumer tastes
5
Q
What are the effects of change?
A
- lower brand loyalty with new entrants
- changes in production methods
- retraining the workforce
- complying with legislation
6
Q
How can a business manage change effectively?
A
- employee preparation
- increased R&D expenditure
- additional capital investment
7
Q
What are the forms of resistance to change in a business?
A
- employee resistance
- lack of finance
- lack of management expertise
- supplier resistance
- owner resistance
8
Q
What are the different sections in J.Storey’s methods of implementing change?
A
- negotiated total package
- negotiated piecemeal initiative
- imposed piecemeal initiative
- imposed total package
9
Q
What is Lewin’s three step process of change?
A
- unfreezing: creating a motivation for change
- Change: implementing change
- Refreezing: ensuring change is ingrained
10
Q
What is corporate culture in a business?
A
Corporate culture relates to the values, attitudes and beliefs of those within an organisation
11
Q
What does culture affect in a business?
A
- motivation of employees
- emphasis of customer service
- focus on improvement
- focus on efficiency
12
Q
What are the advantages of strong culture in a business?
A
- provides a sense of identity for employees
- motivates employees
- reinforces values of the business
- better brand image
