Change Management

Question 1

→ feedback from people and communities gets sent to the department of health which utilizes said feedback as guidelines for creating new laws for the people
→ laws and policies will then flow through a series of health sectors until it goes back down to the community unit of the circle

Answer 1

Continuous Improvement Process

Question 2

T or F: A large portion of the funding for the country’s healthcare is being shouldered by the population

Answer 2

True

Question 3

Healthcare facilities devolve from being handled by the DOH to what?

Answer 3

LGUs

Question 4

The system of healthcare facility devolvement started din what year?

Answer 4

1991

Question 5

T or F: The healthcare system devolvement process is not subject to graft and corruption

Answer 5

False

Question 6

T or F: If a patient cannot be accommodated on a local level, they will be referred to other LGUs under the DOH

Answer 6

False (they will be referred to tertiary hospitals)

Question 7

PACS stands for?

Answer 7

Picture Archival and Communication System

Question 8

SOA stands for?

Answer 8

Service Oriented Architecture

Question 9

→ collective term referring to all hands-on approaches done to make organizational changes
→ changing people within the organization and getting them aligned

Answer 9

Change Management

Question 10

T or F: The end goal of change management is transformation

Answer 10

True

Question 11

T or F: Merger or Acquisition is one of the situations wherein change management is necessary

Answer 11

True

Question 12

The change management team consists of:

Answer 12

• project managers
• business managers
• human resource department

Question 13

Stage of Change:
→ people may be in shock or in denial due to the reality of change hitting them
→ employees need time to adjust—provide them with information on what is happening and how to get help
→ communication in this stage is critical for management
→ make sure the employees are not overwhelmed by information overload
→ be prepared to answer their questions and refer them to resources where they can get more information

Answer 13

STAGE 1: Status Quo

Question 14

Stage of Change:
→ this is when people start to react to change in a negative light by resisting
→ aka the “danger zone” where if handled poorly, could descend the organization into crisis or chaos
→ this stage needs careful planning by considering the impacts and objections that people may have
→ clear communication and support is essential in order to respond to the unexpected

Answer 14

Stage 2: Disruption

Question 15

Type of resistance wherein there are formation of campaigns or protests

Answer 15

Active Resistance

Question 16

Type of resistance wherein employees will not perform optimally

Answer 16

Passive Resistance

Question 17

Stage of Change:
→ the turning point for individuals and the organization
→ people will start to move away from the danger zone and towards a path of successful transition
→ curiosity and eagerness will build as people start to explore
→ lay good foundations so that people can learn and adapt at their own pace
→ acceptance takes time—employees will not perform at 100% immediately hence why contingency time should be built on

Answer 17

Stage 3: Exploration

Question 18

Stage of Change:
→ changes start to become second nature as people embrace the improvements that come with the change
→ employees and staff start to become productive as the positive effects of change become apparent
→ celebrate the successful transition to establish a track record that will make the process easier the next time change is implemented

Answer 18

Stage 4: Rebuilding

Question 19

T or F: The goal of the change management team is to make the curve deeper and steeper

Answer 19

False (shallower and narrower)

Question 20

This change management model describes stages of personal transition on how people will react so that you can better plan on how to guide them through the process

Answer 20

Change Curve

Question 21

This change management model “breaks up” the current state of things in order to make improvements; “unfreeze-change-refreeze”

Answer 21

Lewin’s Model

Question 22

This change management model requires the pre-requisites of real dissatisfaction with the current state and explains why the new stage will be better and what the first steps are to getting there

Answer 22

Beckhard and Harris’s Model

Question 23

This change management model is aka “change impact analysis”, “impact change analysis”, and “solution effect analysis”; it uncovers the unexpected consequences of change and helps prepare for serious issues that may arise

Answer 23

Impact Analysis

Question 24

This change management model helps work through the effects of change by utilizing 12 elements of the organizational design (optimal for big organizations)

Answer 24

Burke-Litwin Model

Question 25

What are the soft elements to McKinsey's Model?

Answer 25

- Shared Values - Skills - Style - Staff

Question 26

What are the hard elements to McKinsey's Model?

Answer 26

- Strategy - Structure - Systems

Question 27

This change management model requires every part of the organization to work in harmony and shows the relationship between the hard and soft aspects of organizations

Answer 27

McKinsey 7’s Framework

Question 28

This change management model works through the impacts of proposed changes on the interrelated elements of tasks, people, structure, and technology; framework for understanding the connection between key factors of an organization and building change strategies (optimal for small organizations)

Answer 28

Leavitt’s Diamond

Question 29

This change management model involves many aspects of life at work such as: - team formations - shift patterns - lines of reporting - decision-making procedures - communication channels

Answer 29

Organization Design

Question 30

This change management model creates an accurate roadmap to get from the current position to the desired endpoint; shows a “before and after” picture of the organization

Answer 30

SIPOC Diagrams

Question 31

SIPOC stands for?

Answer 31

Suppliers, Inputs, Process, Outputs and Customers

Question 32

T or F: Change is stress-free

Answer 32

False (it is RARELY stress-free)

Question 33

It is your most powerful ally during any change initiative

Answer 33

Trust

Question 34

T or F: Properly managed change produces an increased return of investment

Answer 34

True

Question 35

KPI means?

Answer 35

Key Performance Indicator