chap 2

Question 1

What is a supply chain?

Answer 1

it consists of all parties involved, directly or indirectly, in fulfilling a customer request - product or service

Question 2

a physical supply chain includes?

Answer 2

suppliers, manufacturers, distributors, retailers, transporters and customers

Question 3

What Provide raw materials, components?

Answer 3

suppliers

Question 4

What make a product and/or deliver a service?

Answer 4

manufacturer

Question 5

What take inventory in bulk from manufacturers and deliver product lines to retailers?

Answer 5

distributor

Question 6

What stock inventories and sell in smaller quantities to customers?

Answer 6

retailers

Question 7

What move raw & finished materials to and from the players in the supply chain?

Answer 7

transporters

Question 8

which supply chain process
“design and develop goods and services to fulfill customer requests”?

Answer 8

create

Question 9

which supply chain process “procure goods and services to meet planned or actual demand”?

Answer 9

source

Question 10

which supply chain process “transform product to a finished state to meet planned or actual demand”?

Answer 10

make

Question 11

which supply chain process “transport goods and services to meet planned or actual demand”?

Answer 11

move

Question 12

which supply chain process “storing and managing raw materials, work in process and finished goods”?

Answer 12

store

Question 13

which supply chain process “ associated in marketing and selling the goods and services to customers”?

Answer 13

market and sell

Question 14

which supply chain process “returning or receiving returned products for any reason. These processes extend into post-delivery customer support”?

Answer 14

return and service

Question 15

what support processes in supply chain decisions?

Answer 15

Finance, accounting, information technology and human resources

Question 16

What is the output for the product?

Answer 16

Tangible

Question 17

What is the output for the service?

Answer 17

Intangible

Question 18

What is the customer contact for product? (high or low)

Answer 18

low

Question 19

What is the customer contact for service? (high or low)

Answer 19

high

Question 20

What is the uniformity of input for product? (high or low)

Answer 20

high

Question 21

What is the uniformity of input for service? (high or low)

Answer 21

low

Question 22

What is the labor content for product? (high or low)

Answer 22

low

Question 23

What is the labor content for service? (high or low)

Answer 23

high

Question 24

What is the uniformity of output for product?(high or low)

Answer 24

high

Question 25

What is the uniformity of output for service?(high or low)

Answer 25

low

Question 26

What is the measurement of productivity for product? (easy or difficult)

Answer 26

easy

Question 27

What is the measurement of productivity for service? (easy or diffcult)

Answer 27

difficult

Question 28

What is the opportunity to correct quality problems for product? (high or low)

Answer 28

high

Question 29

What is the opportunity to correct quality problems for service?(high or low)

Answer 29

low

Question 30

Is supply chain end to end?

Answer 30

yes

Question 31

what flows is supply chain concerned with?

Answer 31

material, information, and finances

Question 32

what are the decision phases?

Answer 32

design, planning and execution

Question 33

how long is design? (decision phase)

Answer 33

quarter to year

Question 34

how long is planning? (decision phase)

Answer 34

weeks to months

Question 35

how long is execution? (decision phase)

Answer 35

hours to weeks

Question 36

what is another word for Quality Function Deployment (QFD) ?

Answer 36

House of Quality

Question 37

The design of any product requires a great deal of planning beginning with the complete understanding for the _______?

Answer 37

intended customer’s requirements.

Question 38

what is Quality Function Deployment (QFD) ?

Answer 38

joint engineering/marketing tool Shows correlation between customer requirements and engineering characterisitcs

Question 39

what is transition planning?

Answer 39

Often a new product being introduced will be an enhancement to or a total replacement for an existing product. In this case considerable planning must occur to reduce or totally eliminate the current inventory of the existing product

Question 40

strategies for transition planning?

Answer 40

Price discounts Promotions, rebates Ramping down current production Salvage sales to consolidators