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SAP > chap 2 > Flashcards

chap 2 Flashcards

1
Q

What is a supply chain?

A

it consists of all parties involved, directly or indirectly, in fulfilling a customer request - product or service

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2
Q

a physical supply chain includes?

A

suppliers, manufacturers, distributors, retailers, transporters and customers

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3
Q

What Provide raw materials, components?

A

suppliers

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4
Q

What make a product and/or deliver a service?

A

manufacturer

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5
Q

What take inventory in bulk from manufacturers and deliver product lines to retailers?

A

distributor

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6
Q

What stock inventories and sell in smaller quantities to customers?

A

retailers

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7
Q

What move raw & finished materials to and from the players in the supply chain?

A

transporters

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8
Q

which supply chain process
“design and develop goods and services to fulfill customer requests”?

A

create

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9
Q

which supply chain process “procure goods and services to meet planned or actual demand”?

A

source

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10
Q

which supply chain process “transform product to a finished state to meet planned or actual demand”?

A

make

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11
Q

which supply chain process “transport goods and services to meet planned or actual demand”?

A

move

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12
Q

which supply chain process “storing and managing raw materials, work in process and finished goods”?

A

store

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13
Q

which supply chain process “ associated in marketing and selling the goods and services to customers”?

A

market and sell

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14
Q

which supply chain process “returning or receiving returned products for any reason. These processes extend into post-delivery customer support”?

A

return and service

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15
Q

what support processes in supply chain decisions?

A

Finance, accounting, information technology and human resources

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16
Q

What is the output for the product?

A

Tangible

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17
Q

What is the output for the service?

A

Intangible

18
Q

What is the customer contact for product? (high or low)

A

low

19
Q

What is the customer contact for service? (high or low)

A

high

20
Q

What is the uniformity of input for product? (high or low)

A

high

21
Q

What is the uniformity of input for service? (high or low)

A

low

22
Q

What is the labor content for product? (high or low)

A

low

23
Q

What is the labor content for service? (high or low)

A

high

24
Q

What is the uniformity of output for product?(high or low)

A

high

25
Q

What is the uniformity of output for service?(high or low)

A

low

26
Q

What is the measurement of productivity for product? (easy or difficult)

A

easy

27
Q

What is the measurement of productivity for service? (easy or diffcult)

A

difficult

28
Q

What is the opportunity to correct quality problems for product? (high or low)

A

high

29
Q

What is the opportunity to correct quality problems for service?(high or low)

A

low

30
Q

Is supply chain end to end?

A

yes

31
Q

what flows is supply chain concerned with?

A

material, information, and finances

32
Q

what are the decision phases?

A

design, planning and execution

33
Q

how long is design? (decision phase)

A

quarter to year

34
Q

how long is planning? (decision phase)

A

weeks to months

35
Q

how long is execution? (decision phase)

A

hours to weeks

36
Q

what is another word for Quality Function Deployment (QFD) ?

A

House of Quality

37
Q

The design of any product requires a great deal of planning beginning with the complete understanding for the _______?

A

intended customer’s requirements.

38
Q

what is Quality Function Deployment (QFD) ?

A

joint engineering/marketing tool

Shows correlation between customer requirements and engineering characterisitcs

39
Q

what is transition planning?

A

Often a new product being introduced will be an enhancement to or a total replacement for an existing product.
In this case considerable planning must occur to reduce or totally eliminate the current inventory of the existing product

40
Q

strategies for transition planning?

A

Price discounts
Promotions, rebates
Ramping down current production
Salvage sales to consolidators

SAP (4 decks)

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