Chap 3 4. Flashcards
(111 cards)
1
Q
Item that should be kept in your hygiene bag?
A
Toothbrush
2
Q
Which is not typically part of hygiene bag?
A
Shampoo
3
Q
A
4
Q
Nail tech should brush and floss teeth and use _______ thruout the day.
A
Mouthwash
5
Q
Do not smoke _______
A
During work hour
6
Q
If you smoke, clean your teeth to avoid _____
A
Offensive lingering smell
7
Q
As a beauty professional, change your style ______ recommended.
A
Frequently
8
Q
Appearance and poise ______ skill.
A
As important as
9
Q
Being free of dirt, your clothes be ___.
A
Stain free
10
Q
Should put ______ first in every way of work.
A
Health
11
Q
Only wear perfume _____.
A
After work
12
Q
Your professional image is the impression you project both your ____
A
Outward appearance and professional conduct
13
Q
The best way to ensure that you are dressed for success is to “tune in” to ____
A
Culture and clientele
14
Q
Work clothes should be primarily
A
How you would look in them while performing client services
15
Q
Your clothes should _____
A
Reflect the fashions of the season
16
Q
Your clothes is clean, ____, and stylish.
A
Functional
17
Q
Which jewelry is least recommended?
A
Loose, jingly bracelet
18
Q
Your shoes should have low heel and______
A
Good support
19
Q
Good physical posture, an even gait, and careful movements are very important parts of your _____
A
Physical presentation
20
Q
____________ can put stress on neck, shoulder, back and legs.
A
Sitting improperly
21
Q
Stress on the body can cause strain and/or ______
A
Injury
22
Q
As you work, your NECK should be _____
A
Elongated and balanced above shoulder
23
Q
As you work, your CHEST should _____
A
Out and up
24
Q
Should keep your back _____
A
Straight
25
Your ______ should be pulled in, so it is flat while you work.
Abdomen
26
Professional nails tech extremely important element of ______ is having well-groomed hair, skin, nails.
Your image
27
Busy nails tech are sesceptible to problems of the hands, wrists, _____.
Shoulder
28
Understanding of ____ can help prevent stress on the body as you work
Ergonomics
29
One goal of ERGONOMICS is to make workplace tools more safe and _____
Efficient
30
In general, ergonomics attempts to _____
Fit the job to the person
31
An awareness of your body posture and ______, coupled with better work habits and proper tools and equipment, will enhance your health and comfort.
Movements
32
As you work, you should hold your elbows at no more than _____ degree away from your body for extended period of time.
60
33
As you work, your WRIST should be _____ as much as possible
Rested in a straight/neutral position
34
As you work, you should ________
Use ergonomically designed implements
35
One measure that can be taken to prevent injury on the job is break up the repetitiveness of motions used by including ________
rehular stretching exercises
36
Stressful repetitive motions have a cumulative effect on the muscles and ____
Joints
37
______ allows you to get through the day feeling strong and doing your best work.
Good posture
37
The term ______ refers to the daily maintenance of cleanliness achieved through healthful habits.
Personal hygiene
38
Effective human relations and communication skills build _____, accelerate professional growth, and help prevent misunderstandings in workplace.
Lasting client relationship
38
People who create conflict most likely feel _____
Insecure
39
A good way to handle the ups and downs of human relations is to ______
Believe in yourself
40
Which is NOT human relations rules?
Communication from head and problem solve by heart.
41
Effective communication is defined as the act of _____
Sharing information between two people or groups
42
Meeting client for the first time, you need to be ____
Genuinely friendly
43
When a client come to the store for the first time, you need ____
Take them for a tour
44
When should you do the client consultation?
Before the service starts
45
You should perform a client consultation ____
To some degree, as part of every service
46
The client consultation form is also called ______
Intake form
47
The client consultation form typically does not ask _____
Age
48
The client consultation form can best be described as _____
Client questionnaire
49
How much time is it for CLIENT CONSUTATION?
5-15 minutes
50
To help your client make choices that reflect a personal sense of style, it is recommended that you _________
Research different fashion styles and determine which is best
51
A person who prefers classic styling in clothing would likely want a _______ with respect to her nails, makeup, and hair.
Simple and sophisticated
52
Which of these steps in the consultation process involves encouraging clients to flip through your photo collections to discuss what they like and why?
Show and tell
53
Before the client gets to your station for the consultation you should _____.
Show variety of pictures of different nail shapes, lengths, and designs.
54
A primary purpose of the client consultation is to have a conversation that clue you in to their ______
Preference
55
When using 10 steps of consultation method, what should you do next after discussing the client's preference?
Analyze the client's hands and fingertips
56
During the client consultation you should _____
Discuss client's nails history
57
Toward the end of the client consultation, you should counsel the client on the __________ associated with a given nail style or servise as well as salon and home maintenance commitments needed to keep their nails looking their best at all times.
Lifestyle limitations
58
Your reaction to situations beyond your control and your ability to _______ in the face of challenges, are critical to being successful in a people profession.
Communication
59
How long the salon waiting for late clients?
15mins
60
If your tardy client arrives and you have the time to take her without jeopardizing other client's appointment, you should ______
Take her but let her know why in a pleasant manner.
61
If you are running late and cause delays for later clients, you should ____
Have the receptionist notice the client, explain the situation, and ask how they would like to reschedule.
62
If you get involved in a scheduling mix-up, you should _______
Be polite and refrain from arguing
63
If a client doesn't like the service, and you cannot fix what she dislikes, you should ______
Be honest explain why the problem cannot be fixed
64
When faced with an unhappy client in a situation where you are unsure what to do, you should _____
Get help from a more experienced nails tech or manager.
65
Why avoid using slang?
Because same word has different meanings across culture.
66
Mutual respect, which transforms a good nail tech into _____ and colleague, naturally follows.
Trusted advisor
67
Always remember that _____ is the best relationship builder
Listening
68
When interacting with your coworkers, it is recommended that you ______
Seek help from someone you respect when you are at odds with a coworker
69
Regardless of whether or not you like someone, your colleagues are professionals who deserve ______
Your respect
70
The salon manager is generally the person with the most responsibility regarding the _______
Salon's overall operation
71
When interacting with the salon manager, you should ______
Be open to constructive criticism
72
A periodic review of an employee's behaviors and activities important to the salon is called _______
An employee evaluation
73
Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss their ______
Future advancements
74
At the end of an evaluation performance review meeting, _______
Thank the manager for the feedback and guidance
75
As the time for your review draws near, it is recommended that you _____
Perform a self-evaluation of your performance
76
A fundamental factor in human relations involves a person's sense of _________
Security
77
When you believe in yourself, you trust your judgment, ___________, and stick to what you believe is right.
Uphold your values
78
You can communicate through words, voice, inflections, ______, body language, or visual tools.
Facial expressions
79
Clients are coming to you for service and paying for your expertise, which means you need to ________ every time they come to see you.
Court them
80
Clients with dramatic style generally __________
Nails demand greater attention
81
A mechanical process using soap and water or detergent and water to remove dirt, debris, and many disease-causing germs is known as: ________
Cleaning
82
A chemical process used to reduce the number of disease-causing germs on surfaces to a safe level is known as: _________
Sanitizing
83
A chemical process that uses specific products to destroy organisms on nonporous surfaces is known as: ______
Disinfecting
84
Regulations prohibit nail tech from ________ the living skin and from removing callused skin, warts, corns and in-grown toenails.
Cutting or puncturing
85
OSHA stands for ________
Occupational Safety and Health Administration
86
OSHA was created as part of the _______ to regulate and enforce standards to protect employees in the workplace.
U.S Department of Labor
87
Prior to 2012, chemical manufacturer and importers were required to assess the potential hazards associated with their products by publishing ______
Material Safety Date Sheet
88
In 2012, OSHA agreed to comply with the Globally Harmonized System of Classification and Labeling of Chemicals System (GHS) which requires the use of a standard-format called _____ (SDS) to replace the MSDS.
Safety Data Sheets
89
The SDS contains ______ categories of imformation.
16
90
As part of the SDS categories, first-aids measures include important symptoms and effect as well as: ______
Required treatment
91
As part of the SDS categories, handling and storage lists precautions for safe handing and storage, including ______
Incompatibilities
92
As part of the SDS categories, toxicology information includes routes of exposure, related symptoms, and _____
Acute and chronic effects
93
Either OSHA or, in some cases, state board inspectors can _______ if SDS are not available during regular business hours.
Issue a fine to the salon
94
A disease that is caused by bacteria that are transmitted by coughing or sneezing is known as _______
Tuberculosis
95
It is against federal law to use any disinfecting product contrary to its ____
Labeling
96
A microscopic organism that normally exists in low concentration is tap water that has been known to cause serious skin infections on legs after pedicures is _________
Mycobacterium fortuitum
97
Laws are written by both federal and state legislatures to determine the ______ for a license holder and to establish guidelines for regulatory agencies to make rules
Scope of practice
98
The invasion of body tissues by disease-causing pathogens is known as ________
An infection
99
The methods used to eliminate or reduce the transmission of infectious organism are called _______
Infection control
100
To determine the nature of a disease, such as a nail disease, from its symptoms is to ______ it.
Diagnose
101
Disinfectants used in salons must be bactericidal, fungicidal, and _______
Virucidal
102
Which is NOT right about PATHOGENIC:
They can exist everywhere
103
Most bacteria are nonpathogenic which means they are harmless organisms that may perform _______ functions and are safe to come in contact with since they do not cause disease or harm.
Useful
104
A non scientific term for disease-producing organisms is known as _______
Germs
105
Which type of COCCI grow in clusters like a bunch of grapes?
Staphylococci
106
Spherical bacteria that grow in pairs and causes diseases such as pneumonia are ______
Diplococci
107
Spirilla bacteria are divided into two groups: Treponema papillida which causes syphilis and borrelia burdorferi which cause _____
Lyme disease
108
109
