Chap 7 Flashcards

(42 cards)

1
Q

What are the 4 elemnts of work design

A
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2
Q

define Job Design and its 3 objectives

A

involves specifying the content and method of a job (what who where and how). The objective is to increase the long term productivity, safety, and QWL

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3
Q

waht are the caracteristics of the Efficiency School of job design

A

derived from Tailor’s scientific method.

Includes

  • Specialization,
  • Method analysis, and
  • Time Standars
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4
Q

what are the techniques used by the Behavioural school of job design

A

Emphasizes satisfaction of wants and needs. Includes:

  • Job enlargment
  • Job Rotation
  • Job Enrichment
  • Self Directed Teams
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5
Q

Advantages of specialization as a work system

A
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6
Q

Disadvantages of specialization as a work system

A
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7
Q

Job Enlargment

A

Giving the worker a larger proportion of the total task of making the good of service. This is a horizontal loading because the added work is on the same level of skills as the original job.

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8
Q

Job Rotation

A

Having workers periodicaly exchange jobs. Employees can fill in for one another + it avoids repetitive work injuries

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9
Q

Job Enrichment

A

Involves increasing responsability for planning and coordinating. It is a vertical loading

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10
Q

Self Directed teams

A

Groups who perform the same function and are empowred to make certain decision and changes in their work.

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11
Q

Benefits of self directed teams

A
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12
Q

definition of Method analysis

A

Breaks down the job into a sequence of tasks and elements and trys to make it more efficient

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13
Q

4 Steps in the procedure for method analysis

A
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14
Q

What are the 2 charts used to analyse a job and design a new job

A
  • Process Chart
  • Worker- Machine Chart
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15
Q

Process Charts

A

the are used to examine the overall sequence of operation by focusing on the mvt of the operator or the flow of material

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16
Q

Worker machine chart

A

It is used to determine the proportion of a work cycle during which operator or equipment are bussy or idle

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17
Q

Motion study

A

Systematic study of the human motion used to perform an operation or task

18
Q

Analysis of elemental motions (therbligs)

A

Basic elemental motions into which a job can be broken down

19
Q

Motion Economy Principle

A

Guideline for designing work efficient procedures

20
Q

Micro motion Study

A

Use of the motion picture and slow motion to study motions that otherwise would be to rapid to analyse

21
Q

Simultaneous hand motion chart (Simo chart)

A

A chart that shows the elementory motions performed by each hand, side by side, over time

22
Q

Working Conditions

3 fondamental rights of workers

A
  • Refuse dangerous work
  • Participate in improving safety and work problems
  • know about the hazrads in the work place
23
Q

Workplace Hazardous Material Information System (WHMIS)

A
  • mandates proper labeling of hazardous material
  • making available material safety data sheets
24
Q

Working conditions (factors to consider)

A
  • Temperature and humidity
  • Ventilation
  • Illumination
  • Noise and Vibrations
  • Work Breaks
  • Work safety
  • Ergonomics
25
8 Work safety Criterias
26
Ergonomics
Fitting the job to the worker's capability and size
27
What are the 4 different types of work measurement / Time standards
28
Definition of Standard Time
The amount of time it should take a qualified worker to complete a specified task, * working at a sustainable rate, * using given methods and equipments, raw material and work place arrangment.
29
What are the 4 steps of a Stopwatch time study
Dvt of a standard time based on observation of 1 worker taken over a number of cycle. The 4 steps are: - Define the job to be studied and inform the worker4 - Determine the number of cycles to observe - Time the job and rate the worker's performance - Calculate Standard time, allowing for rest periods
30
definition of Observed Time
It is the average time observed
31
Sample size formula
32
Normal Time
It is the observed time adjusted for the worker's performance
33
formula of Standard Time (ST)
It is the lenght of time a worker should take to perform a job allowing for delays and breaks
34
Predetermined element time
Published Data based on extensive research on element times
35
Work Sampling
A techinque for estimating the proportion of time a worker spends on each activity
36
Time based pay
Compensation based on the lenght of time an employee has worked
37
Output based pay
Compensate the employee according to the amount of output they produce
38
Group incentive plan
Sharing of productivity gain with employee
39
Skill/knowledge based bonus plan
Reward workers who undergo training to increse their skills/knowledge
40
What 3 Cautions need to be taken on Time Studies.
- Analyst must be familiar with task - Jobs need to be broken down into basic motions - Costly and disruptive: benefits must outweigh cost
41
What are the 5 steps in developing work methodes
42
What are the 6 steps of the work sampling method