Chap 8: Management Skills 3: Communicating Flashcards
What is communication
The exchange of information between two or more parties
What are examples of internal communication
- Intercom
- Intranet
- Meetings
- Staff notice board
What is upward communication
Employees report up the chain of command
What is downward communication
Information is passed down the chain of command
Horizontal communication
Information is passed between people at the same level at the organisation
What are principles of effective communication
- Accuracy
- Appropriate language
- Preparation
- Confidentiality
- Feedback
Methods of verbal communication
- Telephone calls
- Meetings
- Video conference
Methods of written communication
- Letter
- Report
- Business website
- Social media
Methods of visual communication
- Bar chart
- Pie chart
- Line graph
- Break even chart
Advantages and disadvantages to verbal communication
Advantages:
1. Fast communication
2. Repeat the message
3. Personal connection
4. Powerful impact
Disadvantages
1. No record
2. Lack of attention
3. Lack of preparation
4. May forget information
Advantages and disadvantages to visual communication
Advantages:
1. Easy to understand
2. Easy to remember
3. Presentation
Disadvantages:
1. Cost
2. Cannot be used alone
3. Over use
Advantages and disadvantages of written communication
Advantages:
1. Record
2. Reference
3. Speed
4. Accurate
Disadvantages:
1. Slow feedback
2. Security
3. Cost
4. Delayed decision makiny
Types of meetings for a PLC
- Annual General meeting (AGM)
- Extraordinary general meeting (EGM)
- Statutory meeting
- Ad hoc meeting
- General Meeting
Barriers to effective communication
- Timing
- Languages
- Information overload
- Not listening
- Lack of trust
Factors affecting method of communication
- Cost
- Message content
- Urgency
- Confidentiality
- Record
